Hi, I'm Vimal, a creative and data-driven digital marketing specialist with a passion for SEO, technical support, and web analytics. I enjoy combining problem-solving with user-focused design and content strategy to achieve impactful results. Throughout my career, I've successfully resolved technical issues, built performance dashboards, and launched high-conversion digital campaigns. Currently, I'm eager to join a growth-focused team where I can apply my skills to solve real-world challenges and develop into a results-driven digital marketing leader. I look forward to leveraging my expertise to contribute to exciting projects and continuous learning.

Vimal G Shettigar

Hi, I'm Vimal, a creative and data-driven digital marketing specialist with a passion for SEO, technical support, and web analytics. I enjoy combining problem-solving with user-focused design and content strategy to achieve impactful results. Throughout my career, I've successfully resolved technical issues, built performance dashboards, and launched high-conversion digital campaigns. Currently, I'm eager to join a growth-focused team where I can apply my skills to solve real-world challenges and develop into a results-driven digital marketing leader. I look forward to leveraging my expertise to contribute to exciting projects and continuous learning.

Available to hire

Hi, I’m Vimal, a creative and data-driven digital marketing specialist with a passion for SEO, technical support, and web analytics. I enjoy combining problem-solving with user-focused design and content strategy to achieve impactful results. Throughout my career, I’ve successfully resolved technical issues, built performance dashboards, and launched high-conversion digital campaigns.

Currently, I’m eager to join a growth-focused team where I can apply my skills to solve real-world challenges and develop into a results-driven digital marketing leader. I look forward to leveraging my expertise to contribute to exciting projects and continuous learning.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Work Experience

Technical Support Engineer at Glowtouch Technologies
March 31, 2025 - July 18, 2025
Resolved website and server issues with an average response rate exceeding SLA standards and improved customer satisfaction scores. Managed 4 - 5 customer cases simultaneously while consistently surpassing AHT benchmarks and upsell targets. Identified and relayed critical technical faults to higher-level support, ensuring prompt action and sustained system reliability. Recommended technical solutions and products, contributing to increased client retention and sales growth. Gained hands-on experience with CRM platforms, analytics tools, and backend server systems.
Technical Support Engineer at Glowtouch Technologies
March 31, 2025 - July 9, 2025
Resolved website and server issues with an average response rate exceeding SLA standards and improved customer satisfaction scores. Managed multiple customer cases simultaneously while consistently surpassing AHT benchmarks and upsell targets. Identified and relayed critical technical faults to higher-level support, ensuring prompt action and sustained system reliability. Recommended technical solutions and products, contributing to increased client retention and sales growth. Gained hands-on experience with CRM platforms, analytics tools, and backend server systems.

Education

Bachelor of Engineering at Sahyadri College of Engineering
January 1, 2017 - December 31, 2021
Bachelor of Engineering at Sahyadri College of Engineering
January 1, 2017 - December 31, 2021

Qualifications

Microsoft Power BI Data Analyst – Coursera
January 1, 2022 - December 31, 2022
Deep Learning Specialization – deeplearning.ai, Coursera
January 1, 2021 - December 31, 2021

Industry Experience

Software & Internet, Professional Services, Healthcare, Media & Entertainment

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate