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With a background in media and communication, I bring a natural flair for storytelling, clarity, and expression. I have experience delivering information in a clear, professional tone through customer support and content creation roles. My voice is adaptable—ranging from warm and conversational to formal and informative—making it ideal for explainer videos, e-learning, narration, and voiceovers. Detail-oriented, deadline-driven, and passionate about delivering high-quality audio work.…With a background in media and communication, I bring a natural flair for storytelling, clarity, and expression. I have experience delivering information in a clear, professional tone through customer support and content creation roles. My voice is adaptable—ranging from warm and conversational to formal and informative—making it ideal for explainer videos, e-learning, narration, and voiceovers. Detail-oriented, deadline-driven, and passionate about delivering high-quality audio work.

Dara Melati Sakinah

Writer, Content Creator, Content Producer, +4

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With a background in media and communication, I bring a natural flair for storytelling, clarity, and expression. I have experience delivering information in a clear, professional tone through customer support and content creation roles. My voice is adaptable—ranging from warm and conversational to formal and informative—making it ideal for explainer videos, e-learning, narration, and voiceovers. Detail-oriented, deadline-driven, and passionate about delivering high-quality audio work.…With a background in media and communication, I bring a natural flair for storytelling, clarity, and expression. I have experience delivering information in a clear, professional tone through customer support and content creation roles. My voice is adaptable—ranging from warm and conversational to formal and informative—making it ideal for explainer videos, e-learning, narration, and voiceovers. Detail-oriented, deadline-driven, and passionate about delivering high-quality audio work.

Available to hire

With a background in media and communication, I bring a natural flair for storytelling, clarity, and expression. I have experience delivering information in a clear, professional tone through customer support and content creation roles. My voice is adaptable—ranging from warm and conversational to formal and informative—making it ideal for explainer videos, e-learning, narration, and voiceovers. Detail-oriented, deadline-driven, and passionate about delivering high-quality audio work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Advanced

Malay

Fluent

Arabic

Beginner

Work Experience

English Customer Support Specialist at Teleperformance

January 2, 2025 - July 9, 2025

Answered incoming calls and responded to emails, handled customer inquiries via email and social media, provided customers with product and service information, identified and escalated priority issues, documented all call information according to standard operating procedures, completed all call logs, updated customer profiles in the computer system, and conducted customer surveys to ascertain the level of customer service.

Web Content Writer at Forest Interactive (Eduloco)

October 18, 2023 - July 9, 2025

Created engaging and informative content for the agency's website promoting study abroad programs to attract prospective students. Contributed to updating and maintaining accurate information on the company's apps to enhance user experience and provide valuable resources for students.

Creative Content Writer (Internship) at Forest Interactive (Eduloco)

June 15, 2023 - July 9, 2025

Created engaging content for the agency's website promoting study abroad programs, conducted SEO optimization to improve website visibility and search engine rankings, assisted student counselors by providing persuasive content about studying abroad, supported student recruitment efforts, contributed to maintaining accurate information on company apps, developed and executed email marketing campaigns to engage potential students, and managed social media platforms by curating content and engaging with followers.

Freelance Sales Associate

June 15, 2023 - July 9, 2025

Identified potential clients and companies interested in training services, contacted and reached out to prospective clients to introduce and promote training services, built and maintained relationships with clients through effective communication and follow-ups.

Citizen Journalist (Project) at PT. Indosiar Media Karya TBK

June 17, 2022 - July 9, 2025

Collaborated with Indosiar to collect coverage in Malaysia during Ramadan to be reported in Indonesia.

KOL Specialist at Zag Studios

April 25, 2023 - July 9, 2025

Conducted research to identify Key Opinion Leaders (KOLs) suitable for collaboration in upcoming projects, ensuring alignment with the company's target audience and goals. Selected and recommended KOLs based on expertise, audience engagement, and relevance to the podcast's subject matter.

English Customer Support Specialist at Teleperformance

January 2, 2025 - July 9, 2025

Answered incoming calls and responded to emails, handled customer inquiries via email and social media, provided customers with product and service information, identified and escalated priority issues, documented call information according to standard operating procedures, completed call logs, updated customer profiles in computer systems, and conducted customer surveys to ascertain customer service levels.

Web Content Writer at Forest Interactive (Eduloco)

October 18, 2023 - July 9, 2025

Created engaging and informative content for the agency's website to promote study abroad programs and attract prospective students. Contributed to updating and maintaining accurate information on the company's apps, enhancing user experience and providing valuable resources for students.

Creative Content Writer (Internship) at Forest Interactive (Eduloco)

June 15, 2023 - July 9, 2025

Created engaging content for the agency’s website promoting study abroad programs. Conducted SEO optimization to improve website visibility and search engine rankings. Assisted student counselors by providing persuasive content about the benefits of studying abroad, addressed inquiries, supported recruitment. Developed and executed email marketing campaigns. Managed social media platforms including content curation and engagement.

Freelance Sales Associate

June 15, 2023 - July 9, 2025

Identified potential clients and companies interested in training services. Contacted and reached out to prospective clients to promote training offerings. Built and maintained client relationships through effective communication and follow-ups.

Citizen Journalist (Project) at PT. Indosiar Media Karya TBK

June 17, 2022 - July 9, 2025

Collaborated with Indosiar to collect coverage in Malaysia during Ramadan to be reported in Indonesia.

KOL Specialist at Zag Studios

April 25, 2023 - July 9, 2025

Conducted research to identify Key Opinion Leaders (KOLs) suitable for collaboration in upcoming projects. Selected and recommended KOLs based on expertise, audience engagement, and relevance to podcast subject matter.

English Customer Support Specialist at Teleperformance

January 2, 2025 - July 9, 2025

Answered incoming calls and responded to emails. Handled customer inquiries via email and social media. Provided product and service information to customers. Identified and escalated priority issues. Documented all call information according to standard operating procedures. Completed all call logs, updated customer profiles in computer systems, and conducted customer surveys to assess the level of customer service.

Web Content Writer at Forest Interactive (Eduloco)

October 18, 2023 - July 9, 2025

Created engaging and informative content for the agency's website, promoting study abroad programs to attract prospective students. Contributed to updating and maintaining accurate information on the company's apps, enhancing user experience and providing valuable resources for students.

Creative Content Writer (Internship) at Forest Interactive (Eduloco)

June 15, 2023 - July 9, 2025

Created engaging and informative content for the agency's website to promote study abroad programs. Conducted SEO optimization for improved website visibility and search rankings. Assisted student counselors by providing persuasive content highlighting the benefits of studying abroad, addressing inquiries and supporting student recruitment efforts. Contributed to app content maintenance, developed email marketing campaigns, and managed social media platforms to raise program awareness and engage target audiences.

Freelance Sales Associate

June 15, 2023 - July 9, 2025

Identified potential clients and companies interested in training services. Contacted and reached out to prospective clients to introduce and promote training services. Built and maintained relationships with clients through effective communication and follow-ups.

Citizen Journalist (Project) at PT. Indosiar Media Karya Tbk

June 17, 2022 - July 9, 2025

Collaborated with Indosiar to collect coverage in Malaysia during Ramadan for broadcast in Indonesia.

KOL Specialist at ZAG Studios

April 25, 2023 - July 9, 2025

Conducted research to identify Key Opinion Leaders (KOLs) suitable for collaboration in upcoming projects, ensuring alignment with the company's target audience and goals. Selected and recommended KOLs based on their expertise, audience engagement, and relevance to the podcast's subject matter.