Available to hire
IT professional with a degree in Systems Analysis from Brazil. Skilled in frontend development, data analysis, and
technical support, with hands-on experience in web projects and cross-functional collaboration. Proficient in Python,
Java, JavaScript, SQL, and tools like Jira, Confluence, and Figma. Known for adaptability, strong communication, and
a problem-solving mindset in dynamic environments.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Portuguese
Fluent
English
Advanced
Spanish; Castilian
Intermediate
German
Beginner
Work Experience
Administrative Analyst at ArcTouch
July 31, 2025 - July 9, 2025Managed document control and administrative workflows to improve efficiency and ensure policy compliance. Supported cross-functional teams by preparing reports, spreadsheets, and presentations using tools like Google Suite, Microsoft Office, Jira, and Confluence. Analyzed data and performance indicators to support strategic decision-making and resource management optimization.
General Staff at The Ferryman Hotel
February 29, 2020 - July 9, 2025Assisted international guests, focusing on hospitality and resolving demands. Provided bar and event services including order control and cash operations. Gained valuable experience working in a dynamic and multicultural environment.
Customer Support Agent at Éxito Brasil
February 28, 2018 - July 9, 2025Provided active and receptive customer service with a focus on negotiation and guidance. Used ERP systems for demand control and request monitoring. Organized financial and operational information with attention to goals and KPIs.
Tester (Freelance & Project-Based Work) at Proteams
December 30, 2025 - July 8, 2025Conducted detailed market research and testing on more than 10 subscription-based services such as Netflix and Spotify. Executed cancellation flow testing via email, chat, and call to evaluate automation potential. Carried out structured testing phases including Pilot, Happy Path, and Edge Case. Documented user journeys and cancellation processes, creating detailed step-by-step guides. Delivered reports using spreadsheets and collaborated remotely with international teams.
Web Developer at Zenith Studio
September 10, 2024 - July 27, 2025Education
Bachelor's Degree at UniSENAI - Santa Catarina, Brazil
January 1, 2023 - July 31, 2025Bachelor's Degree in Analysis and Systems Development at UniSENAI - Santa Catarina, Brazil
January 1, 2023 - July 1, 2025Qualifications
Cloud Computing - SENAI/SC - Industrial Learning Service
January 11, 2030 - July 9, 2025Data Engineering– AWS Academy Certification
January 11, 2030 - July 9, 2025Machine Learning – AWS Academy Certification
January 11, 2030 - July 9, 2025UX e Interfaces Digitais - SENAI/SC - Industrial Learning Service
January 11, 2030 - July 9, 2025Cloud Computing - SENAI/SC - Industrial Learning Service
January 11, 2030 - August 20, 2025Data Engineering – AWS Academy Certification
January 11, 2030 - August 20, 2025Machine Learning – AWS Academy Certification
January 11, 2030 - August 20, 2025UX and Digital Interfaces - SENAI/SC - Industrial Learning Service
January 11, 2030 - August 20, 2025Industry Experience
Software & Internet, Professional Services, Travel & Hospitality, Retail, Education
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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