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With a background in marketing and client-facing roles, I’ve developed a real appreciation for clear communication, strong relationships, and the impact that well-told stories can have on a brand. In my previous positions, I’ve supported campaigns from planning through to reporting, tracked performance data, and turned insights into clear updates for teams and stakeholders. I’ve created content across social media, drafted promotional materials, and worked with tools like Canva and PowerPoint to bring ideas to life. Managing deadlines, coordinating with different teams, and keeping projects moving forward has been a consistent part of my day-to-day work. I genuinely enjoy research — understanding an audience, analysing sentiment, and finding angles that make content more relevant and engaging. I’m organised, detail-oriented, and comfortable juggling multiple tasks in fast-paced environments. At the same time, I’m proactive and happy to take ownership of projects while supporting senior team members wherever needed. I’m eager to contribute to a collaborative team where creativity, initiative, and strong client relationships are valued. I would welcome the opportunity to bring both energy and reliability to the role.…With a background in marketing and client-facing roles, I’ve developed a real appreciation for clear communication, strong relationships, and the impact that well-told stories can have on a brand. In my previous positions, I’ve supported campaigns from planning through to reporting, tracked performance data, and turned insights into clear updates for teams and stakeholders. I’ve created content across social media, drafted promotional materials, and worked with tools like Canva and PowerPoint to bring ideas to life. Managing deadlines, coordinating with different teams, and keeping projects moving forward has been a consistent part of my day-to-day work. I genuinely enjoy research — understanding an audience, analysing sentiment, and finding angles that make content more relevant and engaging. I’m organised, detail-oriented, and comfortable juggling multiple tasks in fast-paced environments. At the same time, I’m proactive and happy to take ownership of projects while supporting senior team members wherever needed. I’m eager to contribute to a collaborative team where creativity, initiative, and strong client relationships are valued. I would welcome the opportunity to bring both energy and reliability to the role.

Faique Abbasi

Digital Marketer, Social Media Manager, Marketing Strategist, +4

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With a background in marketing and client-facing roles, I’ve developed a real appreciation for clear communication, strong relationships, and the impact that well-told stories can have on a brand. In my previous positions, I’ve supported campaigns from planning through to reporting, tracked performance data, and turned insights into clear updates for teams and stakeholders. I’ve created content across social media, drafted promotional materials, and worked with tools like Canva and PowerPoint to bring ideas to life. Managing deadlines, coordinating with different teams, and keeping projects moving forward has been a consistent part of my day-to-day work. I genuinely enjoy research — understanding an audience, analysing sentiment, and finding angles that make content more relevant and engaging. I’m organised, detail-oriented, and comfortable juggling multiple tasks in fast-paced environments. At the same time, I’m proactive and happy to take ownership of projects while supporting senior team members wherever needed. I’m eager to contribute to a collaborative team where creativity, initiative, and strong client relationships are valued. I would welcome the opportunity to bring both energy and reliability to the role.…With a background in marketing and client-facing roles, I’ve developed a real appreciation for clear communication, strong relationships, and the impact that well-told stories can have on a brand. In my previous positions, I’ve supported campaigns from planning through to reporting, tracked performance data, and turned insights into clear updates for teams and stakeholders. I’ve created content across social media, drafted promotional materials, and worked with tools like Canva and PowerPoint to bring ideas to life. Managing deadlines, coordinating with different teams, and keeping projects moving forward has been a consistent part of my day-to-day work. I genuinely enjoy research — understanding an audience, analysing sentiment, and finding angles that make content more relevant and engaging. I’m organised, detail-oriented, and comfortable juggling multiple tasks in fast-paced environments. At the same time, I’m proactive and happy to take ownership of projects while supporting senior team members wherever needed. I’m eager to contribute to a collaborative team where creativity, initiative, and strong client relationships are valued. I would welcome the opportunity to bring both energy and reliability to the role.

Available to hire

With a background in marketing and client-facing roles, I’ve developed a real appreciation for clear communication, strong relationships, and the impact that well-told stories can have on a brand.
In my previous positions, I’ve supported campaigns from planning through to reporting, tracked performance data, and turned insights into clear updates for teams and stakeholders. I’ve created content across social media, drafted promotional materials, and worked with tools like Canva and PowerPoint to bring ideas to life. Managing deadlines, coordinating with different teams, and keeping projects moving forward has been a consistent part of my day-to-day work.
I genuinely enjoy research — understanding an audience, analysing sentiment, and finding angles that make content more relevant and engaging. I’m organised, detail-oriented, and comfortable juggling multiple tasks in fast-paced environments. At the same time, I’m proactive and happy to take ownership of projects while supporting senior team members wherever needed.
I’m eager to contribute to a collaborative team where creativity, initiative, and strong client relationships are valued. I would welcome the opportunity to bring both energy and reliability to the role.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer Experience Advisor at Prepay Power

February 1, 2025 - Present

Acted as the first point of contact for customer queries across phone and email channels. Took ownership of customer issues ensuring over 85% first-call resolution. Recommended bespoke services leading to a 12% increase in upsells within the first 3 months. Logged interactions and performed admin tasks to support backend operations and improve customer data accuracy.

Sales Executive at Horkans

January 31, 2025 - July 10, 2025

Created and edited social media content improving local store engagement by 18% in 2 months. Supported inbound sales and coordinated with suppliers ensuring timely resolution of post-sales issues. Conducted market research and competitor analysis to feed insights into local pricing and promotional strategies.

Marketing Associate at TBO.com

June 30, 2023 - July 10, 2025

Supported execution of social and paid media campaigns across Meta platforms. Assisted SEO team with keyword research and audience segmentation for new travel markets. Assisted with campaign reporting, contributing insights that improved CTR by 8%.

Research at World Wildlife Fund (WWF)

December 31, 2019 - July 10, 2025

Helped organize and promote educational events increasing school and college engagement. Conducted grassroots-level research to inform donor outreach and public communications.

Technical Support Advisor at Prepay Power

February 1, 2025 - Present

Diagnosed and resolved 40–60 broadband incidents daily across FTTC and FTTH fiber networks using structured TCP/IP diagnostics, router log analysis, and device-level troubleshooting to restore connectivity. Investigated 25+ daily network performance cases including DNS failures, Wi-Fi interference, packet loss, and bandwidth congestion, improving connection stability. Performed remote configuration and troubleshooting on 30+ routers and connected devices per day (NAT, DHCP, wireless config) across multi-device home networks. Escalated 10–15 complex Tier-2 incidents weekly with detailed diagnostic reports and root-cause analysis, reducing troubleshooting time. Mentored 8–12 Tier-1 agents on broadband troubleshooting frameworks and incident handling, increasing first-contact resolution rate by ~15%. Documented 50+ weekly broadband incident reports and contributed to process improvements in support workflows. Analyzed customer service trends and network issue data to support interna

Sales & Marketing Executive at Horkans

November 1, 2023 - January 31, 2025

Managed Google Ads and Amazon Sponsored Ads campaigns with monthly budgets of €5k+, increasing website traffic by 20% and improving product search visibility by 25%. Optimized PPC campaigns through keyword targeting, bid adjustments, and performance monitoring, boosting CTR by 12% and reducing cost-per-click by 10%. Coordinated integrated marketing campaigns combining digital promotions with in-store activations, increasing customer footfall by 18% and improving seasonal campaign revenue. Conducted competitive benchmarking across 10+ retail competitors, supporting pricing optimization and promotional planning. Supported inbound sales operations and supplier coordination, resolving 30+ weekly customer queries and improving post-purchase satisfaction by 15%. Launched targeted promotional campaigns across social platforms, enhancing product engagement and digital conversions during seasonal promos.

Marketing Associate at TB O .com

December 1, 2021 - June 30, 2023

Executed multi-channel digital marketing campaigns across search and social platforms in collaboration with cross-functional teams, improving overall campaign ROI by 20%. Analyzed campaign performance using Google Analytics and marketing dashboards, reducing website bounce rate by 10% and improving click-through rate by 5%. Managed regional social media campaigns targeting travel audiences, increasing targeted engagement by 30% across multiple platforms. Coordinated campaign execution with internal marketing, sales, and external agency teams, ensuring timely campaign delivery across 10+ regional markets. Conducted performance reporting and marketing analytics reviews, identifying optimization opportunities that improved lead generation and digital campaign efficiency.