AYOUB BENYOUCEF
I'm a results-driven professional with a diverse background in Support Services, Content Strategy, Branding, and Supply Chain Optimization.
About
I’m a results-driven professional with a diverse background in Support Services, Content Strategy, Branding, and Supply Chain Optimization. I enjoy approaching problems with a mix of creativity and analytics to deliver strategies that produce measurable results. I’ve managed to achieve over 90% ROI through targeted digital campaigns and optimization strategies. I have a passion for building strong brand identities, improving user experience, and streamlining supply chain operations to boost efficiency and reduce costs.
With hands-on experience working at Viral Strange and academic training from WSB Merito University in Łódź, I bring a global perspective and a modern approach to digital transformation and operational excellence. I’m always eager to learn and contribute to exciting projects in the digital and business space.
- 1 year's experience
- Joined July 2025
Skills· 3
Languages
- ArabicFluent
- FrenchAdvanced
- EnglishAdvanced
Industry experience
- Financial Services
- Professional Services
- Telecommunications
- Media & Entertainment
- Wholesale & Distribution
Work experience
Analyzed website engagement metrics using advanced reporting features in Google Analytics to deliver actionable insights that shaped digital marketing and content optimization strategies.
Assisted in the preparation of daily, monthly, and quarterly financial reports in compliance with local banking regulations and internal policies. Processed accounts payable and receivable transactions, ensuring accuracy and timely updates in the accounting system. Supported the reconciliation of bank statements and general ledger entries. Maintained and organized financial documents, invoices, and transaction records for audit purposes. Collaborated with senior accountants to support budgeting, forecasting, and internal control activities. Responded to internal and external queries related to financial data, maintaining a high level of confidentiality and professionalism. Streamlined invoice tracking workflows by digitizing physical records, improving retrieval speed and supporting compliance audits.
Resolved 95% of customer inquiries on the first contact, improving satisfaction ratings. Handled an average of 50+ customer interactions daily via phone, chat, and email. Trained new team members, improving onboarding efficiency by 30%. Implemented CRM workflow enhancements at Ooredoo, boosting operational efficiency and elevating customer satisfaction scores.
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