Rajat Rajat

Product Associate at BestBuy

Automated CRM tasks using Salesforce API & Python, enabling real-time tracking of sales activities, maintaining an NPS of 87%. Developed Alteryx workflows & SQL queries to analyze sales data, identifying trends and improving operational efficiency by 15%. Engineered a real-time queue management system using Python and Power Automate during Black Friday, supporting an average monthly sales volume of $200,000 and 27% quarterly sales increase. Designed interactive Power BI dashboards leveraging DAX functions to provide real-time sales insights and support data-driven decision-making using GTM and GA.

Software Engineering Intern at CGI

Automated infrastructure provisioning and VMs using Vagrant and AWS (S3, EC2, RDS) with Terraform & Ansible, cutting manual setup time by 50%. Applied SoapUI and Postman for web service testing, ensuring reliability and performance of APIs. Built internal dashboards using Python and SQL, integrated with JAMA and Jira, to monitor CI/CD pipeline health, track deployment statuses, and support faster incident resolution. Used HP ALM to execute 500+ test scripts, conduct smoke, performance, and regression testing, increasing system stability by 25% and reducing post-deployment bug fixes, saving $20,000 in support costs.

Computing Support Assistant at York University (UIT)

Utilized Jira for ticket management and tracking, resolving 15-20 technical support tickets daily related to hardware and software. Diagnosed and resolved complex technical issues using tools such as Wireshark, Active Directory for IAM, and Bash scripting for automation.

Product Associate at BestBuy

Automated CRM tasks using Salesforce API & Python for real-time sales tracking, maintaining an NPS of 87%. Developed Alteryx workflows and SQL queries to analyze sales data, improving operational efficiency by 15%. Engineered a real-time queue management system with Python and Power Automate during Black Friday, supporting sales volume of $200,000 monthly and 27% quarterly sales growth. Designed interactive Power BI dashboards using DAX for real-time sales insights and data-driven decisions with GTM and GA.

Software Engineering Intern at CGI

Automated infrastructure provisioning and VMs using Vagrant and AWS (S3, EC2, RDS) with Terraform & Ansible, reducing manual setup time by 50%. Applied SoapUI and Postman for web service testing to ensure API reliability and performance. Built internal dashboards using Python and SQL integrated with JAMA and Jira to monitor CI/CD pipeline health and track deployments. Executed 500+ test scripts with HP ALM, increasing system stability by 25% and saving $20,000 in support costs.

Computing Support Assistant at York University (UIT)

Managed and tracked technical support tickets (15-20 daily) using Jira, resolving hardware and software issues. Diagnosed complex technical problems using tools such as Wireshark, Active Directory for IAM, and Bash scripting for automation.

Product Associate at BestBuy

Automated CRM tasks using Salesforce API & Python for real-time sales activity tracking, maintaining an NPS of 87%. Developed Alteryx workflows & SQL queries to analyze sales data improving operational efficiency by 15%. Engineered a real-time queue management system with Python and Power Automate to support high sales volumes during Black Friday, achieving a 27% quarterly sales increase. Designed interactive Power BI dashboards leveraging DAX functions to provide real-time sales insights and support data-driven decision-making using GTM and GA.

Software Engineering Intern at CGI

Automated infrastructure provisioning and VMs using Vagrant, AWS (S3, EC2, RDS) with Terraform & Ansible, reducing manual setup time by 50%. Applied SoapUI and Postman for web service testing to ensure API reliability and performance. Built internal dashboards using Python and SQL integrated with JAMA and Jira to monitor CI/CD pipeline health and support faster incident resolution. Executed 500+ test scripts using HP ALM, improving system stability by 25% and saving $20,000 in support costs.

Computing Support Assistant at York University (UIT)

Utilized Jira for ticket management and tracking, resolving 15-20 technical support tickets daily related to hardware and software. Diagnosed and resolved complex technical issues using tools such as Wireshark and Active Directory for IAM, with Bash scripting for automation.

Product Associate at BestBuy

Automated CRM tasks using Salesforce API & Python, enabling real-time tracking of sales activities and maintaining an NPS of 87%. Developed Alteryx workflows & SQL queries to analyze sales data, identifying trends and improving operational efficiency by 15%. Engineered a real-time queue management system using Python and Power Automate during Black Friday, supporting an average monthly sales volume of $200,000 and a 27% quarterly sales increase. Designed interactive Power BI dashboards leveraging DAX functions to provide real-time sales insights and support data-driven decision-making using GTM and GA.

Software Engineering Intern at CGI

Automated infrastructure provisioning and VMs using Vagrant and AWS (S3, EC2, RDS) with Terraform & Ansible, cutting manual setup time by 50%. Applied SoapUI and Postman for web service testing to ensure API reliability and performance. Built internal dashboards using Python and SQL, integrated with JAMA and Jira, for monitoring CI/CD pipeline health, tracking deployment statuses, and supporting faster incident resolution. Executed 500+ test scripts using HP ALM for smoke, performance, and regression testing, increasing system stability by 25% and saving $20,000 in support costs via reduced post-deployment bug fixes.

Computing Support Assistant at York University (UIT)

Utilized Jira for ticket management and tracking, resolving 15-20 technical support tickets daily related to hardware and software. Diagnosed and resolved complex technical issues using tools such as Wireshark, Active Directory for IAM, and Bash scripting for automation.

Product Associate at Best Buy

Automated CRM tasks using Salesforce API & Python, enabling real-time tracking of sales activities, maintaining an NPS of 87%. Developed Alteryx workflows & SQL queries to analyze sales data, identifying trends and improving operational efficiency by 15%. Engineered a real-time queue management system using Python and Power Automate during Black Friday, supporting an average monthly sales volume of $200,000 and 27% quarterly sales increase. Designed interactive Power BI dashboards leveraging DAX functions to provide real-time sales insights and supporting data-driven decision-making using GTM and GA.

Software Engineering Intern at CGI

Automated infrastructure provisioning and virtual machines using Vagrant and AWS (S3, EC2, RDS) with Terraform & Ansible, cutting manual setup time by 50%. Applied SoapUI and Postman for web service testing, ensuring the reliability and performance of APIs. Built internal dashboards using Python and SQL, integrated with JAMA and Jira, to monitor CI/CD pipeline health, track deployment statuses, and support faster incident resolution. Effectively used HP ALM to execute 500+ test scripts, conduct smoke, performance, and regression testing, increasing system stability by 25% and reducing post-deployment bug fixes, saving $20,000 in support costs.

Computing Support Assistant at York University (UIT)

Utilized Jira for ticket management and tracking, resolving 15-20 technical support tickets daily related to hardware and software. Diagnosed and resolved complex technical issues using tools such as Wireshark; Active Directory for IAM and Bash scripting for automation.

Product Associate at BestBuy

Automated CRM tasks using Salesforce API and Python to enable real-time tracking of sales activities, maintained an NPS of 87%. Developed Alteryx workflows and SQL queries to analyze sales data, identifying trends and improving operational efficiency by 15%. Engineered a real-time queue management system using Python and Power Automate during Black Friday, supporting an average monthly sales volume of $200,000 and a 27% quarterly sales increase. Designed interactive Power BI dashboards with DAX to provide real-time sales insights and support data-driven decision-making using GTM and GA.

Software Engineering Intern at CGI

Automated infrastructure provisioning and VMs using Vagrant and AWS (S3, EC2, RDS) with Terraform & Ansible, reducing manual setup time by 50%. Applied SoapUI and Postman for web service testing, ensuring API reliability and performance. Built internal dashboards using Python and SQL, integrated with JAMA and Jira to monitor CI/CD pipeline health and support faster incident resolution. Executed 500+ test scripts with HP ALM, performing smoke, performance, and regression testing, increasing system stability and reducing post-deployment bug fixes, saving $20,000 in support costs.