Available to hire
Hi, I’m Cecilie Viallon. With 15 years of experience in the insurance industry across five countries, I’ve built strong expertise in claims, underwriting, and managing complex situations with calm and clarity—skills that also help me as a mother. Since moving to New Zealand in 2019, I’ve embarked on a new journey combining my professional strengths with my passion for supporting families through my business, Mama Papa Little Heart.
I create educational resources and provide guidance on positive parenting and breastfeeding, sharing evidence-based insights online and through social media, including my French Instagram account empowering mothers. As a certified digital consultant and published author, I enjoy crafting content and managing social media strategies while exploring technology’s role in connecting communities. I’m always open to connecting about business, parenting, AI tools, or just how to survive a toddler-filled day while meeting deadlines!
Experience Level
Language
French
Fluent
English
Fluent
Work Experience
Founder at Mama Papa Little Heart
May 1, 2025 - PresentFounded a business dedicated to positive parenting, respectful education, and breastfeeding support. Developed and published educational resources and provided tailored guidance for families. Managed social media channels including a successful French-language Instagram account empowering mothers throughout their breastfeeding journeys.
Content Creator at Self-employed
October 1, 2024 - PresentCreated and managed an Instagram account supporting French mothers in their breastfeeding journey. Engaged with community content creation and planned to become a certified breastfeeding consultant alongside existing responsibilities.
CEO of Domestic operations at Self-employed
December 1, 2023 - PresentLed management of a fast-paced household, functioning as a startup environment. Specialized in crisis management, negotiation with highly emotional clients, strategic problem-solving, time management, conflict resolution, event planning, and logistics.
Financial Lines PIDO & Liability Underwriter at QBE Insurance
March 31, 2025 - July 11, 2025Handled underwriting of Professional Indemnity, Directors & Officers (D&O) and Liability insurance policies across New Zealand. Managed risk assessment and policy issuance for financial lines insurance products.
Personal Insurance Specialist (Broker) at Waypoint Insurance
April 30, 2022 - July 11, 2025Provided customer service for insurance coverage via phone, email, and walk-ins. Prepared quotes and delivered policy documentation for personal insurance products.
Underwriting Team Lead at Plus Underwriting Managers Ltd.
January 31, 2022 - July 11, 2025Supervised a team of four underwriters, handled quoting for personal and commercial property insurance. Developed new insurance programs by market analysis and negotiating contracts.
Underwriter at Plus Underwriting Managers Ltd.
February 28, 2021 - July 11, 2025Analyzed and provided renewal quotes for personal property insurance. Processed policy documentation for brokers.
Project Reporting Administrator at IAG
April 30, 2020 - July 11, 2025Developed automated VBA financial reporting tools to compare indemnity payments and damage estimations. Attended project executive and claims meetings. Managed meeting minutes.
International Claims Shared Services Coordinator at AIG
December 31, 2018 - July 11, 2025Coordinated 60 staff across multiple countries for claims shared services. Advised on HR decisions, developed processes and training documentation for claims migration. Provided technical support, managed ad hoc projects for claims department.
Digital Project Manager Consultant at Altran Technologies
September 30, 2015 - July 11, 2025Supervised testing phases for e-signature implementation in banking agencies. Created test strategies and coordinated communication between testers and designers.
Junior Project Manager and Claim Operations Adjuster at AIG
September 30, 2014 - July 11, 2025Analyzed deployment of electronic document systems and managed system issues with technical and IT teams. Managed business migration processes and training for Manila adjusters. Involved in claim reporting, audit, and payments.
Junior Project Manager at Allianz
August 31, 2012 - July 11, 2025Managed updating of in-house treasury data system. Wrote feasibility study and technical specifications. Reported regularly to Allianz Germany head office.
Business Team Assistant at Natixis
August 31, 2011 - July 11, 2025Provided administrative support within the Loan Syndication Department including travel management and presentation preparation. Gained foundational office experience.
Education
Master of Business Administration at ISEE BUSINESS SCHOOL & DUBLIN UNIVERSITY
January 1, 2012 - December 31, 2014Project Management at SAINT QUENTIN EN YVELINES UNIVERSITY
January 1, 2011 - December 31, 2012Business Administration at AKOR BUSINESS SCHOOL
January 1, 2009 - December 31, 2011Economics Bachelor Degree at MEAUX HIGH SCHOOL
January 1, 2004 - December 31, 2008Qualifications
Positive Parenting Coaching Certification
January 11, 2030 - July 11, 2025OFA 1 (First Aid Officer)
January 11, 2030 - July 11, 2025Industry Experience
Financial Services, Professional Services, Education, Healthcare, Non-Profit Organization
Experience Level
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