Available to hire
Hi, I’m Berenice Baeza—a creative, results-oriented marketing professional with nearly 10 years of experience in customer engagement and luxury services. I’m currently pursuing a Diploma in Social Media Professional with Co-Op at Greystone College, where I’m gaining hands-on experience in digital content creation, campaign coordination, and performance analysis. I love storytelling, social media strategy, and branding, and I’m bilingual in English and Spanish. I work confidently with Canva, Google Analytics, Meta Business Suite, HubSpot, and other essential digital tools.
I enjoy collaborating across teams to ensure consistent brand voice and standout guest experiences. My soft skills include creativity, adaptability, time management, proactiveness, attention to detail, teamwork, problem solving, and emotional intelligence. I’m excited to continue elevating brands through creative content and measurable results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Guest Services – Reservations at Westcoast Sightseeing – Big Bus Vancouver
June 1, 2025 - PresentBooked tours and experiences through the online reservation system for guests, hotel concierges, and partner operators, ensuring accuracy and high service standards. Communicated effectively via phone and email, maintaining brand voice and professionalism in every guest interaction. Resolved guest inquiries and issues with a proactive and customer-centric approach, supporting positive reviews and repeat business. Collaborated across departments - including the marketing team - to assist with social media inquiries and respond to online reviews, helping maintain brand consistency across channels.
Social Media Volunteer at Vancouver Fashion Week
April 30, 2025 - July 11, 2025Captured behind-the-scenes, runway, and venue footage to create dynamic photo and video content, contributing to over 100 assets shared across social media during the event. Worked closely with the sponsorship team to produce creative video content that highlighted brand partners, helping enhance sponsor visibility and engagement. Assisted with video editing and equipment setup, supporting daily content rollouts and ensuring consistent, high-quality production. Collaborated with volunteers and media teams to align content with event goals, showcasing the energy and style of Fashion Week across multiple platforms.
Seasonal Sales Associate at Pandora
December 31, 2024 - July 11, 2025Created meaningful customer experiences through personalized service and storytelling, assisting over 50 clients daily during peak season. Expert in upselling and cross-selling, achieving a 30% conversion rate by consistently matching customers with products tailored to their needs. Consistently met weekly sales KPIs and was awarded top performer twice during the holiday sales campaign. Collaborated with team members to maintain store presentation and ensure a smooth customer journey from entry to checkout.
Premium Concierge at Ten Group
July 31, 2024 - July 11, 2025Delivered tailored luxury experiences for high-net-worth clients by managing personalized requests and exclusive services across travel, dining, and entertainment. Introduced concierge services to new clients, helping increase customer adoption by 85% through engaging presentations and one-on-one consultations. Developed strategic proposals to promote partner services, increasing client engagement. Supported global industry events and managed vendor relationships, ensuring timely execution of exclusive experiences and high service standards.
Corporate Travel Counselor at American Express Global Business Travel
March 31, 2022 - July 11, 2025Managed complex travel arrangements for corporate clients, booking flights, hotels, and car rentals with 98% accuracy and attention to detail. Maintained high service standards, contributing to a 98% client satisfaction rate and repeat travel requests. Communicated effectively with global stakeholders to resolve issues quickly, ensuring a smooth and stress-free travel experience. Built strong client relationships through personalized service, supporting loyalty and long-term retention across key accounts.
Social Media Volunteer (50 hrs) at Vancouver Fashion Week
April 1, 2025 - April 1, 2025Captured behind-the-scenes, runway, and venue footage to create dynamic photo and video content, contributing to over 100 assets shared across social media during the event. Worked closely with the sponsorship team to produce creative video content that highlighted brand partners, helping enhance sponsor visibility and engagement. Assisted with video editing and equipment setup, supporting daily content rollouts and ensuring consistent, high-quality production. Collaborated with volunteers and media teams to align content with event goals, showcasing the energy and style of Fashion Week across multiple platforms.
Premium Concierge at Ten Group
March 1, 2022 - July 1, 2024Delivered tailored luxury experiences for high-net-worth clients by managing personalized requests and exclusive services across travel, dining, and entertainment. Introduced concierge services to new clients, helping increase customer adoption by 85% through engaging presentations and one-on-one consultations. Developed strategic proposals to promote partner services, increasing client engagement. Supported global industry events and managed vendor relationships, ensuring timely execution of exclusive experiences and high service standards.
Corporate Travel Counselor at American Express Global Business Travel
July 1, 2021 - March 1, 2022Managed complex travel arrangements for corporate clients, booking flights, hotels, and car rentals with 98% accuracy and attention to detail. Maintained high service standards, contributing to a 98% client satisfaction rate and repeat travel requests. Communicated effectively with global stakeholders to resolve issues quickly, ensuring a smooth and stress-free travel experience. Built strong client relationships through personalized service, supporting loyalty and long-term retention across key accounts.
Education
Bachelor’s degree at Instituto Politécnico Nacional
August 1, 2012 - June 30, 2016Diploma at Universidad Iberoamericana
November 1, 2019 - June 30, 2020Diploma in Social Media Professional with Co-Op at Greystone College
July 1, 2024 - June 1, 2026Diploma in Organization of Professional Meetings at Universidad Iberoamericana
November 1, 2019 - June 1, 2020Bachelor’s degree in Tourism with specialization on travel agencies at Instituto Politécnico Nacional
August 1, 2012 - June 1, 2016Qualifications
Diploma in Social Media Professional
July 1, 2024 - June 30, 2026Diploma in Organization of Professional Meetings
November 1, 2019 - June 30, 2020Industry Experience
Travel & Hospitality, Retail, Professional Services, Media & Entertainment, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Vancouver today.