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Hi, I'm Berenice, a creative and results-oriented marketing professional with nearly 10 years of experience in customer engagement and luxury services. I'm currently pursuing a Diploma in Social Media Professional at Greystone College, where I'm gaining hands-on experience in digital content creation, campaign coordination, and performance analysis. I love telling stories through social media strategy and branding, and I am bilingual in English and Spanish. I enjoy crafting engaging content and connecting with audiences across platforms. My background in luxury concierge and customer service has given me a strong foundation in professionalism and a passion for delivering outstanding experiences. I’m excited to leverage my skills to help brands grow and thrive in the digital space.…Hi, I'm Berenice, a creative and results-oriented marketing professional with nearly 10 years of experience in customer engagement and luxury services. I'm currently pursuing a Diploma in Social Media Professional at Greystone College, where I'm gaining hands-on experience in digital content creation, campaign coordination, and performance analysis. I love telling stories through social media strategy and branding, and I am bilingual in English and Spanish. I enjoy crafting engaging content and connecting with audiences across platforms. My background in luxury concierge and customer service has given me a strong foundation in professionalism and a passion for delivering outstanding experiences. I’m excited to leverage my skills to help brands grow and thrive in the digital space.

Berenice Baeza

Content Creator, Digital Marketer, Social Media Manager, +2

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Hi, I'm Berenice, a creative and results-oriented marketing professional with nearly 10 years of experience in customer engagement and luxury services. I'm currently pursuing a Diploma in Social Media Professional at Greystone College, where I'm gaining hands-on experience in digital content creation, campaign coordination, and performance analysis. I love telling stories through social media strategy and branding, and I am bilingual in English and Spanish. I enjoy crafting engaging content and connecting with audiences across platforms. My background in luxury concierge and customer service has given me a strong foundation in professionalism and a passion for delivering outstanding experiences. I’m excited to leverage my skills to help brands grow and thrive in the digital space.…Hi, I'm Berenice, a creative and results-oriented marketing professional with nearly 10 years of experience in customer engagement and luxury services. I'm currently pursuing a Diploma in Social Media Professional at Greystone College, where I'm gaining hands-on experience in digital content creation, campaign coordination, and performance analysis. I love telling stories through social media strategy and branding, and I am bilingual in English and Spanish. I enjoy crafting engaging content and connecting with audiences across platforms. My background in luxury concierge and customer service has given me a strong foundation in professionalism and a passion for delivering outstanding experiences. I’m excited to leverage my skills to help brands grow and thrive in the digital space.

Available to hire

Hi, I’m Berenice, a creative and results-oriented marketing professional with nearly 10 years of experience in customer engagement and luxury services. I’m currently pursuing a Diploma in Social Media Professional at Greystone College, where I’m gaining hands-on experience in digital content creation, campaign coordination, and performance analysis. I love telling stories through social media strategy and branding, and I am bilingual in English and Spanish.

I enjoy crafting engaging content and connecting with audiences across platforms. My background in luxury concierge and customer service has given me a strong foundation in professionalism and a passion for delivering outstanding experiences. I’m excited to leverage my skills to help brands grow and thrive in the digital space.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Guest Services – Reservations at Westcoast Sightseeing – Big Bus Vancouver

June 1, 2025 - Present

Booked tours and experiences through the online reservation system for guests, hotel concierges, and partner operators, ensuring accuracy and high service standards. Communicated effectively via phone and email, maintaining brand voice and professionalism in every guest interaction. Resolved guest inquiries and issues with a proactive and customer-centric approach, supporting positive reviews and repeat business. Collaborated across departments - including the marketing team - to assist with social media inquiries and respond to online reviews, helping maintain brand consistency across channels.

Social Media Volunteer at Vancouver Fashion Week

April 30, 2025 - July 11, 2025

Captured behind-the-scenes, runway, and venue footage to create dynamic photo and video content, contributing to over 100 assets shared across social media during the event. Worked closely with the sponsorship team to produce creative video content that highlighted brand partners, helping enhance sponsor visibility and engagement. Assisted with video editing and equipment setup, supporting daily content rollouts and ensuring consistent, high-quality production. Collaborated with volunteers and media teams to align content with event goals, showcasing the energy and style of Fashion Week across multiple platforms.

Seasonal Sales Associate at Pandora

December 31, 2024 - July 11, 2025

Created meaningful customer experiences through personalized service and storytelling, assisting over 50 clients daily during peak season. Expert in upselling and cross-selling, achieving a 30% conversion rate by consistently matching customers with products tailored to their needs. Consistently met weekly sales KPIs and was awarded top performer twice during the holiday sales campaign. Collaborated with team members to maintain store presentation and ensure a smooth customer journey from entry to checkout.

Premium Concierge at Ten Group

July 31, 2024 - July 11, 2025

Delivered tailored luxury experiences for high-net-worth clients by managing personalized requests and exclusive services across travel, dining, and entertainment. Introduced concierge services to new clients, helping increase customer adoption by 85% through engaging presentations and one-on-one consultations. Developed strategic proposals to promote partner services, increasing client engagement. Supported global industry events and managed vendor relationships, ensuring timely execution of exclusive experiences and high service standards.

Corporate Travel Counselor at American Express Global Business Travel

March 31, 2022 - July 11, 2025

Managed complex travel arrangements for corporate clients, booking flights, hotels, and car rentals with 98% accuracy and attention to detail. Maintained high service standards, contributing to a 98% client satisfaction rate and repeat travel requests. Communicated effectively with global stakeholders to resolve issues quickly, ensuring a smooth and stress-free travel experience. Built strong client relationships through personalized service, supporting loyalty and long-term retention across key accounts.