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I am a Bachelor of Science in Information Technology graduate from Carlos Hilado Memorial State University. I have 2 years of experience in the BPO industry handling a travel account, where I developed strong communication, customer service, and problem-solving skills. I am proficient in Microsoft Office, WordPress, and Photoshop, with a solid background in basic technical tasks like networking and hardware setup. I am eager to contribute my skills and continue learning in a professional work environment.…I am a Bachelor of Science in Information Technology graduate from Carlos Hilado Memorial State University. I have 2 years of experience in the BPO industry handling a travel account, where I developed strong communication, customer service, and problem-solving skills. I am proficient in Microsoft Office, WordPress, and Photoshop, with a solid background in basic technical tasks like networking and hardware setup. I am eager to contribute my skills and continue learning in a professional work environment.

Alfredo Mijares Jr

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I am a Bachelor of Science in Information Technology graduate from Carlos Hilado Memorial State University. I have 2 years of experience in the BPO industry handling a travel account, where I developed strong communication, customer service, and problem-solving skills. I am proficient in Microsoft Office, WordPress, and Photoshop, with a solid background in basic technical tasks like networking and hardware setup. I am eager to contribute my skills and continue learning in a professional work environment.…I am a Bachelor of Science in Information Technology graduate from Carlos Hilado Memorial State University. I have 2 years of experience in the BPO industry handling a travel account, where I developed strong communication, customer service, and problem-solving skills. I am proficient in Microsoft Office, WordPress, and Photoshop, with a solid background in basic technical tasks like networking and hardware setup. I am eager to contribute my skills and continue learning in a professional work environment.

Available to hire

I am a Bachelor of Science in Information Technology graduate from Carlos Hilado Memorial State University. I have 2 years of experience in the BPO industry handling a travel account, where I developed strong communication, customer service, and problem-solving skills. I am proficient in Microsoft Office, WordPress, and Photoshop, with a solid background in basic technical tasks like networking and hardware setup. I am eager to contribute my skills and continue learning in a professional work environment.

Skills

Microsoft Office

WordPress

Adobe Photoshop

Experience Level

Microsoft Office

Expert

WordPress

Expert

Adobe Photoshop

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Priceline

December 31, 2022 - July 11, 2025

Responded promptly and professionally to customer emails regarding booking inquiries, changes, and concerns. Assisted customers with rescheduling bookings, ensuring all modifications were processed accurately. Collaborated with other departments to ensure customer issues were resolved in a timely manner.

Customer Service Representative at Straight Talk

December 31, 2021 - July 11, 2025

Handled inbound customer calls, emails, and chats related to Straight Talk wireless services including mobile plans, SIM activations, device troubleshooting, and account inquiries. Assisted customers with billing concerns, service upgrades, and plan changes. Promoted and upsold Straight Talk products and services based on customer needs and preferences. Ensured high customer satisfaction by providing clear, friendly, and solution-focused support.

Customer Service Representative at Comcast

December 31, 2021 - July 11, 2025

Handled inbound customer calls, emails, and chats related to Comcast services including cable, internet, phone, and home security. Promoted and upsold Comcast products and services based on customers' needs and preferences.