PH

Petra Horvat

Available to hire

I am passionate about social media, art, and acting, as well as creative content. I enjoy interacting with new tools and expanding my technical knowledge.

About

I am passionate about social media, art, and acting, as well as creative content. I enjoy interacting with new tools and expanding my technical knowledge. I’m creative, analytical, and have a strong interest in language and travel. Organization and planning come naturally to me, and I thrive in creating digital content like photos, videos, and illustrations while consulting brands.

Highly motivated and persistent in personal growth and development, I love collaborating with teams and delivering quality results. With years of experience in tourism and marketing, I enjoy engaging audiences and strategizing to meet goals.

  • 8 years' experience
  • Joined July 2025

Languages

  • CroatianFluent
  • Spanish; CastilianFluent
  • EnglishFluent
  • ItalianAdvanced
  • FrenchAdvanced
  • GermanIntermediate

Industry experience

  • Travel & Hospitality
  • Professional Services
  • Media & Entertainment

Work experience

Guest Service and Public Relations · INESEM Business SchoolJan 2021 – Present · 5 yrs 11 mos

Organized events, communicated effectively with clients, analyzed monthly goals, planned and strategized. Presented ideas, collaborated with other departments, created reports on processing and analyzed customer interactions.

Leader in Tourist Entertainment · Iberostar Hotels&Resorts, SpainDec 2020 – Jul 2025 · 4 yrs 8 mos

Planned the agenda and program of activities, organized and managed events and various content, entertainment, and communication with clients.

Customer Service Executives · Booking.comDec 2017 – Jul 2025 · 7 yrs 8 mos

Ensured constant attention to customers via telephone and other electronic means. Managed tourist reservations using specialized work and professional platforms. Provided a high level of customer satisfaction and communication, monitored and documented congregational data and customer difficulties. Committed to protecting customer privacy.

Education

Bachelor of Applied Arts (B.A.A.) · Doba Business University2023
Tourism high school diploma · TUPS2014

Certifications and awards

Professional RRPP, communications and media2021 – 2024
Professional course in social media marketing and digital strategy2020
Events, Organization and Protocol - Hotel (tečaj)2024
Member of the theater group, Acting course, Theater of Performing Arts in Bjelovar, Croatia2011 – 2017

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