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Creative Digital Content Producer & Copywriter with 5+ years of experience creating engaging video content, managing social media platforms, and supporting data-driven digital marketing campaigns. Experienced in fast-paced environments with a strong customer experience focus, especially across automotive and service industries.…

SAIFULLAH AWAD

Video Editor, Copywriter, Digital Marketer, +2

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Creative Digital Content Producer & Copywriter with 5+ years of experience creating engaging video content, managing social media platforms, and supporting data-driven digital marketing campaigns. Experienced in fast-paced environments with a strong customer experience focus, especially across automotive and service industries.…

Available to hire

Creative Digital Content Producer & Copywriter with 5+ years of experience creating engaging video content, managing social media platforms, and supporting data-driven digital marketing campaigns. Experienced in fast-paced environments with a strong customer experience focus, especially across automotive and service industries.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer Service and Sales Representative at Trustauto Collision, ON

May 1, 2023 - Present

Handled incoming customer inquiries related to vehicle repairs, insurance coordination, and service updates. Provided timely and empathetic support to clients in person and over the phone, ensuring clarity and satisfaction. Scheduled appointments, followed up on service progress, and managed customer records using CRM tools. Acted as a liaison between customers, insurance companies, and service teams to ensure a seamless experience. Contributed to a 20% increase in positive customer feedback through exceptional service and follow-through.

Modern Media Marketer at Private Agency, Italy

March 31, 2023 - July 12, 2025

Worked as a media marketer focusing on modern marketing approaches including digital campaigns and customer engagement strategies.

Customer Service & Sales Representative at TrustaAuto Collision

January 1, 2023 - Present

Created engaging content ideas to promote services and improve customer awareness. Delivered high-quality customer experiences aligned with automotive industry standards. Built strong client relationships to increase repeat business and trust. Supported daily operations in a fast-paced automotive environment.

Digital Support & Client Communications Officer at Modern Media Agency

January 1, 2020 - January 1, 2023

Developed digital content and supported marketing campaign execution. Collaborated with teams to produce creative assets for social media and web. Monitored analytics and optimized campaign performance using data insights. Contributed to brand storytelling and audience engagement strategies.

Customer Service Representative at Rak Car Insurance Company, UAE

July 31, 2019 - July 12, 2025

Responded to inbound calls, emails, and live chat inquiries regarding insurance products and billing. Resolved escalated issues with empathy and professionalism, improving customer retention. Collaborated with the team to streamline workflows and reduce average handling time. Achieved the highest customer satisfaction score in the department for two consecutive years.

Customer Service Representative at RAK Car Insurance

January 1, 2015 - January 1, 2019

Managed high-volume client interactions with accuracy and professionalism. Explained insurance products clearly to improve customer understanding. Maintained organized records and reports.