Available to hire
I am a multilingual professional fluent in Arabic, English, and Russian, with over 15 years of experience across operations management, content analysis, and digital technology. I have a strong background in quality assurance, content review, and moderation in live and multimedia environments. I pride myself on a data-driven approach, effective cross-departmental communication, and developing scalable solutions to ensure platform integrity and user safety.
I am passionate about identifying trends within content ecosystems and maintaining alignment with regional cultural norms, particularly for the Arabic-speaking market. My experience spans leadership roles, software testing, live television production, and freelance work in graphic design and interpretation, making me adaptable, culturally aware, and operationally effective.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Russian
Advanced
Work Experience
Operations Manager at Capita plc - Transport for London (TfL)
May 31, 2024 - July 12, 2025Joined service at its origination and was promoted rapidly from Field Agent to Team Leader to Operations Manager over a 7-week period. Provided strong leadership and guidance to the TfL Field Team, frequently addressing issues in the early days. Ensured the right personnel were in place to deliver services surpassing client expectations. Developed positive work culture promoting excellent service delivery. Oversaw the management team, provided direction, and handled day-to-day service delivery with schedules for about 100 staff.
Software QA Tester at Pole To Win International ltd.
January 1, 2022 - PresentWorked with multi-discipline global agile teams ensuring product guidelines are met. Developed detailed, comprehensive, and well-structured test plans and cases including regression and automation testing. Logged and tracked defects, assisting developers with improvements and bug fixes. Demonstrated analytical mind and problem-solving aptitude. Experienced with cloud-based technologies, SQL, and Jira.
Multi Skill Studio Operator at Alaraby Television Network
September 30, 2022 - July 12, 2025Operated as a key component of the News Production Unit to get programs on air by recognizing and anticipating needs. Roles included Assisting Director, Graphics Operator, and SQ Operator.
Social Media Graphic Designer at Freelance
January 1, 2009 - PresentImplemented graphic design projects from concept to completion. Engaged closely with clients to discuss business objectives and negotiate pricing. Provided pre/post-sales support and built strong client relationships.
Freelance Interpreter at Empire Group
January 31, 2022 - July 12, 2025Provided face-to-face interpretation services for clients in various settings such as hospitals and homes.
Project Manager & Technical IT Support at Altimimi ltd.
May 31, 2021 - July 12, 2025Assisted sales representatives and customers with technical expertise. Managed PC and router installations, network switching, server configurations, software licensing, and troubleshooting. Allocated work to staff according to skills and interests, monitored productivity, and provided coaching.
IT Director at Olympic Council of Asia
September 30, 2017 - July 12, 2025Managed a team of thirty-four people across five departments including Video Digital Archive, Media, Art, IT Technical Support, and Software Development. Responsible for aligning IT with organizational goals, managing staff structure, participating in project governance, influencing marketing and sponsors, and ensuring regulatory compliance through IT solutions.
Operations Manager at Capita plc - Transport for London (TfL)
May 31, 2024 - July 17, 2025Promoted rapidly from Field Agent to Operations Manager in under two months. Led cross-functional teams of over 100 field staff, ensuring efficient delivery under pressure. Developed real-time reporting protocols and ensured policy compliance across service delivery. Provided direct feedback and insight to leadership to improve team communication and performance.
Software QA Tester at Pole To Win International ltd.
January 1, 2022 - PresentDesigned and executed detailed test cases for global software releases. Logged defects and collaborated with developers to maintain content accuracy and system integrity. Familiar with trust & safety frameworks and agile testing environments.
Multi Skill Studio Operator at Alaraby Television Network
September 30, 2022 - July 17, 2025Supported live television content production by monitoring graphics and programming integrity. Operated under strict broadcast regulations and adapted quickly to live content demands.
Social Media Graphic Designer at Freelance
January 1, 2009 - PresentCreated branded content across TikTok, Instagram, Reddit, and Facebook. Ensured culturally relevant design for diverse audiences across Middle Eastern and Western markets.
Freelance Interpreter at Empire Group
January 31, 2022 - July 17, 2025Created branded content across TikTok, Instagram, Reddit, and Facebook. Ensured culturally relevant design for diverse audiences across Middle Eastern and Western markets.
Project Manager & Technical IT Support at Altimimi ltd.
May 31, 2021 - July 17, 2025Led technical support across multimedia and software projects. Managed policy adherence, escalation resolution, and stakeholder feedback cycles.
IT Director at Olympic Council of Asia
September 30, 2017 - July 17, 2025Oversaw five technical departments, including digital archives, media, and IT support. Developed organisational processes around data moderation, compliance, and training. Mentored international teams and led projects bridging digital infrastructure and cultural programming.
Operations Manager at Capita plc - Transport for London (TfL)
May 31, 2024 - July 17, 2025Promoted rapidly from Field Agent to Operations Manager in under two months. Led cross-functional teams of over 100 field staff, ensuring efficient delivery under pressure. Developed real-time reporting protocols and ensured policy compliance across service delivery. Provided direct feedback and insight to leadership to improve team communication and performance.
Software QA Tester at Pole To Win International ltd.
January 1, 2022 - PresentDesigned and executed detailed test cases for global software releases. Logged defects and collaborated with developers to maintain content accuracy and system integrity. Familiar with trust & safety frameworks and agile testing environments.
Multi Skill Studio Operator at Alaraby Television Network
September 30, 2022 - July 17, 2025Supported live television content production by monitoring graphics and programming integrity. Operated under strict broadcast regulations and adapted quickly to live content demands.
Social Media Graphic Designer at Freelance
January 1, 2009 - PresentCreated branded content across TikTok, Instagram, Reddit, and Facebook. Ensured culturally relevant design for diverse audiences across Middle Eastern and Western markets.
Freelance Interpreter at Empire Group
January 31, 2022 - July 17, 2025Created branded content across TikTok, Instagram, Reddit, and Facebook. Ensured culturally relevant design for diverse audiences across Middle Eastern and Western markets.
Project Manager & Technical IT Support at Altimimi ltd.
May 31, 2021 - July 17, 2025Led technical support across multimedia and software projects. Managed policy adherence, escalation resolution, and stakeholder feedback cycles.
IT Director at Olympic Council of Asia
September 30, 2017 - July 17, 2025Oversaw five technical departments, including digital archives, media, and IT support. Developed organisational processes around data moderation, compliance, and training. Mentored international teams and led projects bridging digital infrastructure and cultural programming.
Education
MSc Project Management at University of Hertfordshire
September 1, 2019 - September 30, 2021MSc at Sevastopol State Technical University
September 1, 2000 - September 30, 2002BSc at Sevastopol State Technical University
September 1, 1996 - July 31, 2000MSc Project Management at University of Hertfordshire
September 1, 2019 - September 30, 2021MSc Computer Systems and Networks at Sevastopol State Technical University
September 1, 2000 - September 30, 2002BSc Computer Engineering at Sevastopol State Technical University
September 1, 1996 - July 31, 2000MSc at University of Hertfordshire
September 1, 2019 - September 30, 2021MSc at Sevastopol State Technical University
September 1, 2000 - September 30, 2002BSc at Sevastopol State Technical University
September 1, 1996 - July 31, 2000Qualifications
Industry Experience
Transportation & Logistics, Media & Entertainment, Software & Internet, Professional Services, Government
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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