Roza Mirzayeva

Provided high-quality servicing and optimization of Google Ads campaigns to meet clients' business objectives. Delivered technical support and troubleshooting as the first point of contact, managing billing, account issues, and campaign optimizations globally. Conducted product training, prepared and analyzed performance reports, collaborated with key stakeholders to improve client experiences, and led mentorship initiatives within the team. Gained deep expertise in Google Ads, Tag Manager, Analytics, and Shopping services while resolving critical product issues and escalations.

Provided high-quality account and campaign servicing and optimization for users running Google Ads campaigns. Drove client business objectives by building and implementing campaign solutions and monitoring performance. Streamlined agent-customer interactions to improve customer satisfaction. Delivered outstanding customer support including technical troubleshooting, problem-solving, account optimization, and billing issue resolution globally. Applied product expertise solving complex technical customer issues and escalations, conducted product training, and analyzed team reports. Collaborated cross-functionally to improve client journeys and resolve complex issues. Gained in-depth knowledge of Google Ads, GTM, Google Analytics, Shopping, and Search. Created action plans based on data analysis to improve knowledge management and product adoption. Led mentorship and leadership initiatives across the team.

Provide high quality account and campaign servicing and optimization for users running Google Ads campaigns. Drive client's business objectives, build and implement campaign solutions. Monitor and optimize for performance to meet these objectives. Building a picture of agent-customer interaction goals and streamline the process to achieve higher customer satisfaction rates. Prioritize and deliver outstanding customer support, first technical point of contact, assisting customers with troubleshooting, problem-solving, account optimization, and providing information about functions and algorithms. Full support of the customers with troubleshooting queries related to Google Ads technical issues, managing accesses, resolving billing issues and credit lines around the world, providing solutions based on customer complex goals, business strategy, and technical capabilities. Understanding of client needs, product dynamics, marketing strategies, and business objectives. Apply product expertise