Available to hire
Hi, I’m Roza Mirzayeva, a Digital Marketing (Google Ads) Specialist with over 5 years of experience in account and campaign management, troubleshooting, and customer support. I help clients achieve their objectives by building tailored Google Ads solutions, analyzing data, and delivering insightful reporting that informs strategy.
I thrive in dynamic, fast-paced environments, enjoy mentoring teammates, and am committed to delivering high-quality service while continuously expanding my technical toolkit.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Russian
Fluent
Azerbaijani
Fluent
Turkish
Advanced
Polish
Intermediate
Work Experience
Senior Online Advertisement Specialist (Google Ads)/Account Manager at Majorel Polska
January 31, 2024 - July 14, 2025Provided high-quality account and campaign servicing and optimization for users running Google Ads campaigns. Drove client business objectives by building and implementing campaign solutions and monitoring performance. Streamlined agent-customer interactions to improve customer satisfaction. Delivered outstanding customer support including technical troubleshooting, problem-solving, account optimization, and billing issue resolution globally. Applied product expertise solving complex technical customer issues and escalations, conducted product training, and analyzed team reports. Collaborated cross-functionally to improve client journeys and resolve complex issues. Gained in-depth knowledge of Google Ads, GTM, Google Analytics, Shopping, and Search. Created action plans based on data analysis to improve knowledge management and product adoption. Led mentorship and leadership initiatives across the team.
Chief Adviser / Employment Policy Department at Ministry of Labor and Social Protection of Population
May 31, 2018 - July 14, 2025Managed projects with international partners on employment policy and labor market improvements. Conducted research, data analysis, and policy drafting for employment legislation. Coordinated cross-functional teams and advised on project execution. Oversaw work permit processes and consultations for foreign employees. Conducted statistical analyses and legislative reviews for government reporting. Managed relationships with international organizations and prepared annual reports.
Senior Online Advertisement Specialist (Google Ads) / Account Manager at Majorel Polska
January 31, 2024 - September 4, 2025Provided high-quality servicing and optimization of Google Ads campaigns to meet clients' business objectives. Delivered technical support and troubleshooting as the first point of contact, managing billing, account issues, and campaign optimizations globally. Conducted product training, prepared and analyzed performance reports, collaborated with key stakeholders to improve client experiences, and led mentorship initiatives within the team. Gained deep expertise in Google Ads, Tag Manager, Analytics, and Shopping services while resolving critical product issues and escalations.
Chief Adviser / Employment Policy Department at Ministry of Labor and Social Protection of Population
May 31, 2018 - September 4, 2025Managed international projects with organizations such as UN, ILO, and UNDP focused on employment policies and labor market improvements. Conducted research, data analysis, and policy drafting for employment legislation. Coordinated cross-functional teams and advised on project execution. Oversaw foreign employee work permit processes and consultations. Performed statistical analyses, legislative reviews, and managed relationships with international organizations while presenting annual government reports.
Senior Online Advertisement Specialist (Google Ads) / Account Manager at Majorel Polska
January 1, 2024 - October 7, 2025Provide high quality account and campaign servicing and optimization for users running Google Ads campaigns. Drive client's business objectives, build and implement campaign solutions. Monitor and optimize for performance to meet these objectives. Building a picture of agent-customer interaction goals and streamline the process to achieve higher customer satisfaction rates. Prioritize and deliver outstanding customer support, first technical point of contact, assisting customers with troubleshooting, problem-solving, account optimization, and providing information about functions and algorithms. Full support of the customers with troubleshooting queries related to Google Ads technical issues, managing accesses, resolving billing issues and credit lines around the world, providing solutions based on customer complex goals, business strategy, and technical capabilities. Understanding of client needs, product dynamics, marketing strategies, and business objectives. Apply product expertise
Chief Adviser at Ministry of Labor and Social Protection of Population
May 1, 2018 - October 7, 2025Managed projects with international partners (UN, ILO, UNDP) on employment policy and labor market improvements. Conducted research, data analysis, and policy drafting for employment legislation. Coordinated cross-functional teams and advised on project execution. Oversaw work permit processes and consultations for foreign employees. Conducted statistical analyses and legislative reviews for government reporting. Managed relationships with international organizations and presented annual reports.
Education
Master's degree at Baku State University
January 1, 2001 - December 31, 2005Bachelor's degree at Academy of Public Administration
January 1, 1997 - December 31, 2001Master at Baku State University
January 11, 2030 - September 4, 2025Bachelor at Academy of Public Administration
January 11, 2030 - September 4, 2025Master's in Political Science at Baku State University
January 11, 2030 - October 7, 2025Bachelor's in Management at Academy of Public Administration
January 11, 2030 - October 7, 2025Qualifications
Google Digital Marketing & E-commerce Professional Certificate (Coursera)
January 11, 2030 - September 4, 2025Foundations of Project Management (Coursera)
January 11, 2030 - September 4, 2025Scrum Foundation Professional Certificate
January 11, 2030 - September 4, 2025Google Digital Marketing & E-commerce Professional Certificate (Coursera)
January 11, 2030 - October 7, 2025Foundations of Project Management (Coursera)
January 11, 2030 - October 7, 2025Scrum Foundation Professional Certificate
January 11, 2030 - October 7, 2025Industry Experience
Professional Services, Government, Software & Internet, Retail, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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