Zacharey Clapham
I am a dynamic and results-driven leader with over 6 years of experience managing high-performing teams in customer-facing environments.
About
I am a dynamic and results-driven leader with over 6 years of experience managing high-performing teams in customer-facing environments. I thrive on driving performance through KPI tracking, data analysis, and strategic coaching, and excel at cross-functional collaboration and process optimization to enhance customer satisfaction and team productivity. I’m highly organized, entrepreneurial-minded, and passionate about continuous improvement and operational excellence.
Alongside my professional experience in management, I am a dedicated musician and producer. I write, arrange, record, and produce music projects while collaborating with clients to deliver the best products possible. I also create and promote an online music brand and develop creative music video content for platforms like YouTube and TikTok.
- 12 years' experience
- Joined July 2025
Industry experience
- Retail
- Media & Entertainment
Work experience· 4 roles
Write, arrange, record, and produce music projects for myself and other clients. Manage timelines with expected delivery dates with set budgets and creative direction. Collaborate with clients on delivering the best product possible that exceeds their vision and elevates expected results. Create an online brand and platform to promote music and sell merchandise. Create, direct, arrange, and edit high quality music video content for YouTube, TikTok, and other social media sites.
Managed sales responsibilities from 2013 to 2017 prior to becoming Store Manager.
Lead a team of specialists in a fast-paced, customer-focused environment, setting and exceeding KPIs aligned with company objectives. Provide regular coaching, feedback, and mentorship to support professional development and ensure team alignment with business goals. Collaborate with sales, product, and operations teams to identify process improvements and advocate for customer feedback, directly influencing feature rollouts and service enhancements. Designed and led training programs on tools, customer success strategies, and operational best practices, resulting in a 20% improvement in team productivity.
Education
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