Available to hire
Hi, I’m Nathan Tickel, a Senior Product Designer passionate about creating user-centered digital experiences. Over the years, I’ve led UX strategy and design for high-impact federal initiatives, collaborating closely with teams to optimize complex processes and deliver meaningful solutions.
I thrive on turning data-driven insights into intuitive designs while ensuring accessibility and inclusivity. Whether it’s wireframing, prototyping, coding, or motion graphics, I enjoy crafting impactful products that make a difference.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Senior Experience Strategist at Ibis Public Sector
November 30, 2024 - July 14, 2025Led UX strategy and designed experiences across high-impact federal initiatives, delivering user-centered solutions that drive real business outcomes for CISA, TSA, FEMA, and the DHS CX Directorate. Managed the UX design of the TSA Cares Resource, improving accessibility for millions of travelers and receiving a Service to the Citizen Award. Directed UX for a Migrant Resource App serving over one million migrants. Supported the DHS CX Directorate Site's growth through user research and prototyping, and led FEMA research initiatives mapping customer journeys and identifying sector opportunities. Led research and designed CX initiatives for CISA including feedback initiatives and CX resource development.
UX Lead at Yona-Brixtel
February 28, 2022 - July 14, 2025Led a UX team within a cross-functional Agile environment to release and iterate on a web-based compliance application for the FAA. Led early research, information mapping, and prototypes for a data-driven auditing tool. Developed user journeys, service blueprints, wireframes, and prototypes aligned with user research. Facilitated workshops to foster collaboration and clarity on complex policy. Defined scopes, led UX teams, and presented designs to internal teams and clients ensuring project alignment throughout lifecycles.
Board Member at Downtown Greens
June 30, 2018 - July 14, 2025Served as a voting board member for a veteran non-profit, overseeing strategic development. Developed and implemented a fundraising strategy that increased event-based fundraising by over 350%. Created visual assets for campaigns, managed event planning and marketing, and contributed to communications through press releases and social media.
Education
BFA at Academy of Art University
January 1, 2018 - December 31, 2018Qualifications
UI/UX Design for AI Products
January 11, 2030 - July 14, 2025Get Your Product Used: Adoption and Appropriation
January 11, 2030 - July 14, 2025Service Design: How to Design Integrated Service Experiences
January 11, 2030 - July 14, 2025Certified SAFe® 5 Government Practitioner
January 11, 2030 - July 14, 2025XM Fundamentals Certification
January 11, 2030 - July 14, 2025Platform Essentials Certification
January 11, 2030 - July 14, 2025The Simple Way to Conduct a UX Audit
January 11, 2030 - July 14, 2025UX Fundamentals: User Testing
January 11, 2030 - July 14, 2025UX Strategy Masterclass
January 11, 2030 - July 14, 2025Industry Experience
Government, Non-Profit Organization, Professional Services, Software & Internet, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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