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I am a lifelong learner with a background in engineering and over four years of experience as a Quality Analyst. I have a passion for user-centered design and excel at bridging gaps between user needs, business goals, and technical limitations by combining system-level understanding with UX research. I am comfortable collaborating with developers, QAs, business analysts, and stakeholders to design solutions that serve real people. My work ranges from designing scalable conversational AI systems for healthcare communication to leading UX research for data dashboards supporting policy decisions. I have also improved accessibility of digital documents and helped enhance product usability in a B2B environment, always striving to improve user experience through research, testing, and iterative design.…I am a lifelong learner with a background in engineering and over four years of experience as a Quality Analyst. I have a passion for user-centered design and excel at bridging gaps between user needs, business goals, and technical limitations by combining system-level understanding with UX research. I am comfortable collaborating with developers, QAs, business analysts, and stakeholders to design solutions that serve real people. My work ranges from designing scalable conversational AI systems for healthcare communication to leading UX research for data dashboards supporting policy decisions. I have also improved accessibility of digital documents and helped enhance product usability in a B2B environment, always striving to improve user experience through research, testing, and iterative design.

Unna Ti Mistry

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I am a lifelong learner with a background in engineering and over four years of experience as a Quality Analyst. I have a passion for user-centered design and excel at bridging gaps between user needs, business goals, and technical limitations by combining system-level understanding with UX research. I am comfortable collaborating with developers, QAs, business analysts, and stakeholders to design solutions that serve real people. My work ranges from designing scalable conversational AI systems for healthcare communication to leading UX research for data dashboards supporting policy decisions. I have also improved accessibility of digital documents and helped enhance product usability in a B2B environment, always striving to improve user experience through research, testing, and iterative design.…I am a lifelong learner with a background in engineering and over four years of experience as a Quality Analyst. I have a passion for user-centered design and excel at bridging gaps between user needs, business goals, and technical limitations by combining system-level understanding with UX research. I am comfortable collaborating with developers, QAs, business analysts, and stakeholders to design solutions that serve real people. My work ranges from designing scalable conversational AI systems for healthcare communication to leading UX research for data dashboards supporting policy decisions. I have also improved accessibility of digital documents and helped enhance product usability in a B2B environment, always striving to improve user experience through research, testing, and iterative design.

Available to hire

I am a lifelong learner with a background in engineering and over four years of experience as a Quality Analyst. I have a passion for user-centered design and excel at bridging gaps between user needs, business goals, and technical limitations by combining system-level understanding with UX research. I am comfortable collaborating with developers, QAs, business analysts, and stakeholders to design solutions that serve real people.

My work ranges from designing scalable conversational AI systems for healthcare communication to leading UX research for data dashboards supporting policy decisions. I have also improved accessibility of digital documents and helped enhance product usability in a B2B environment, always striving to improve user experience through research, testing, and iterative design.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

UX Designer at CreateAbility

May 31, 2025 - July 14, 2025

Designed a scalable conversational AI system with 12+ accessible screens in Figma compliant with WCAG 2.2 AA standards to support healthcare communication and symptom monitoring for caregivers of individuals with Autism. Enhanced healthcare communication by validating and refining the design flow through usability evaluations including cognitive walkthroughs, contextual inquiries with caregivers, and heuristic evaluations with UX professionals. Conducted extensive caregiver interviews and expert consultations to inform design decisions and developed personas, journey maps, and task flows.

UX Researcher at Comet Lab, Indiana University Indianapolis

May 31, 2025 - July 14, 2025

Led UX design of data dashboards for Indiana’s FSSA dementia data platform to assist policymakers with data-informed decisions. Collaborated with a cross-functional team to design high-fidelity dashboard wireframes. Developed multiple user personas and use cases based on literature review, competitive research, and stakeholder focus groups. Improved accessibility of over 100 PDFs for screen reader users by aligning with WCAG 2.1 AA and PDF/UA standards using Adobe Acrobat Pro tools.

Quality Assurance Engineer at Talentica Softwares

July 31, 2023 - July 14, 2025

Identified usability pain points and recommended user flow improvements by conducting user research and usability analysis on the AFR system focusing on Radio Jockey workflows. Improved regression test accuracy by 90% through incorporation of stakeholder feedback, aligning testing with business needs and enhancing product usability.

Quality Engineer at Larsen & Toubro Infotech

January 31, 2022 - July 14, 2025

Collaborated with Product Owner to design user-centered test cases and worked with developers to implement usability improvements based on user research for bankers’ needs in Enterprise Dashboard. Designed and executed over 1,000 test cases applying STLC and Agile methodologies to identify key usability issues.

UX Designer (Conversational AI & Assistive Technology) at Create Ability

May 1, 2025 - August 22, 2025

Designed a scalable conversational AI system with 12+ accessible screens in Figma, compliant with WCAG 2.2 AA standards, to support healthcare communication and symptom monitoring for caregivers of individuals with Autism. Informed design decisions through extensive caregiver interviews, expert consultations, secondary research, and created personas, journey maps, and task flows. Enhanced healthcare communication by validating and refining design flows through multiple usability evaluations including cognitive walkthroughs and heuristic evaluations involving UX professionals and caregivers.

UX Researcher (UX Research & Accessibility) at Comet Lab, Indiana University

May 1, 2025 - August 22, 2025

Led the UX design of data dashboards for Indiana's FSSA dementia data platform, covering health statistics, demographics, and support resources to aid policymakers in data-informed decision making on care, resource allocation, and legislation. Collaborated with a cross-functional team to design 3 Hi-Fi dashboard wireframes. Developed user personas and use cases based on literature review, competitive research, and stakeholder focus groups. Presented designs to stakeholders and iterated based on feedback. Improved accessibility of over 100 PDFs for screen reader users aligning with WCAG 2.1 AA standards using Adobe Acrobat Pro tools and tested compatibility with Voice Over.

Quality Assurance Engineer (User Analysis & Feedback Integration) at Talentica Softwares

July 1, 2023 - August 22, 2025

Identified usability pain points and recommended user flow improvements by conducting user research and usability analysis on the AFR (Automation For Radio) system, focusing on radio jockey workflows. Enhanced product usability and reduced user errors by 90% by aligning A/B testing with stakeholder feedback and business priorities.

Quality Engineer (B2B - User-Centric Requirements & Usability Analysis) at Larsen & Toubro Infotech

January 1, 2022 - August 22, 2025

Collaborated with the Product Owner to design user-centered test cases and with developers to implement usability improvements informed by user research on bankers' needs in Broadridge’s Enterprise Dashboard. Translated user expectations into actionable use cases, designing and executing over 1000 test cases applying STLC and Agile methodologies to ensure identification of key usability issues.