I have twenty years of experience in customer service, sales, and events, and I am always looking for new opportunities. I'm a good communicator with first-class interpersonal skills and an artistic flair, enjoying working on social media. I am creative, open to new cooperation proposals, and interested in new challenges. I am self-motivated and hardworking, able to work independently or as part of a team. I seek a professional environment where I can use my knowledge and previous experience to contribute and grow.…

Małgorzata Godzik-Kęsek

I have twenty years of experience in customer service, sales, and events, and I am always looking for new opportunities. I'm a good communicator with first-class interpersonal skills and an artistic flair, enjoying working on social media. I am creative, open to new cooperation proposals, and interested in new challenges. I am self-motivated and hardworking, able to work independently or as part of a team. I seek a professional environment where I can use my knowledge and previous experience to contribute and grow.…

Available to hire

I have twenty years of experience in customer service, sales, and events, and I am always looking for new opportunities. I’m a good communicator with first-class interpersonal skills and an artistic flair, enjoying working on social media. I am creative, open to new cooperation proposals, and interested in new challenges.

I am self-motivated and hardworking, able to work independently or as part of a team. I seek a professional environment where I can use my knowledge and previous experience to contribute and grow.

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Language

Polish
Fluent
English
Advanced
German
Beginner

Work Experience

Hotel Manager at Hotel Pod Różą, Kraków ; Likus Hotele i Restauracje
December 1, 2012 - Present
Coordinated administrative and organizational processes including building brand image with stakeholders. Managed sales (B2B, OTAs, own website) through terms & conditions, pricing, correspondence, and offers. Oversaw event management, staff recruitment and evaluation, guest service satisfaction, and facility management. Handled spa management duties, including launching spa, recruitment, and equipment management. Managed relations with third parties for regulatory inspections.
Social Media Manager at Booking Hotel Crown Piast & Spa
July 1, 2024 - Present
Planned, developed, and implemented social media strategies and managed digital content for advertisement to increase brand awareness and customer engagement.
Deputy Hotel Manager at Hotel Copernicus Relais & Chateaux
September 30, 2012 - July 14, 2025
Assisted in hotel management operations, maintaining high standards of guest service and satisfaction while supporting administrative and operational activities.
Receptionist, Concierge at Hotel Copernicus Relais & Chateaux
October 31, 2011 - July 14, 2025
Provided guest services, concierge assistance, and front desk management to ensure excellent customer experience.
Receptionist, Concierge at RT Hotels, Kraków
August 31, 2005 - July 14, 2025
Managed guest reception and concierge duties, supporting hotel operations and guest satisfaction.
Salesman at Berghoff, Kraków
April 30, 2004 - July 14, 2025
Conducted sales activities, managed customer relationships, and supported sales goals.
Receptionist, Concierge at Hotel Demel, Kraków
January 31, 2003 - July 14, 2025
Handled front desk and concierge responsibilities to provide excellent guest service.

Education

MA at Academy of Physical Education in Krakow
January 1, 2002 - December 31, 2006
High School Diploma at IV Secondary School in Cracow
January 1, 1996 - December 31, 2000

Qualifications

Postgraduate Vocational Hotelier
January 1, 2000 - December 31, 2002

Industry Experience

Travel & Hospitality, Retail, Professional Services

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