Available to hire
Hi, I’m Vianne Mak, a detail-oriented and data-driven eCommerce Operations Specialist with hands-on experience managing Shopify stores, coordinating product launches, analyzing performance metrics, and driving online sales growth. I have a strong passion for streamlining workflows and enhancing the customer experience using data analytics to support decision-making.
I’m also skilled in project coordination, digital marketing, and customer service, which allows me to communicate effectively across teams and contribute to successful business outcomes. I enjoy tackling challenges and improving processes that help businesses thrive in the digital marketplace.
Experience Level
Language
English
Fluent
Work Experience
Stock Transfer Administrator at TSX Trust
August 1, 2024 - PresentProcessed batches on time by reviewing data for discrepancies and ensuring document completeness. Reduced errors by 15% through thorough checks and timely resolution of incomplete documents. Administered secure distribution of physical certificates and investor communications. Ensured complete and accurate transaction records, resolving data discrepancies efficiently.
Stock Transfer Administrator at TSX Trust
August 1, 2024 - PresentProcessed batches on time by reviewing data for discrepancies and ensuring document completeness. Reduced errors by 15% through thorough checks and timely resolution of incomplete documents. Administered secure distribution of physical certificates and investor communications. Ensured complete and accurate transaction records, resolving data discrepancies efficiently.
E-commerce Operation Executive at Blite Limited
November 30, 2023 - July 14, 2025Oversaw day-to-day operations of Shopify online store, ensuring seamless order processing and product updates. Coordinated product launches and maintained accurate online inventory and listings. Monitored KPIs and created weekly reports to analyze sales trends and identify improvement opportunities. Conducted market research and customer data analysis to optimize marketing strategies. Increased online sales by identifying high-performing SKUs and streamlining promotional campaigns. Reduced customer inquiries by 30% through improved FAQ and self-service content.
E-commerce Operation Executive at Blite Limited
November 30, 2023 - July 14, 2025Oversaw day-to-day operations of Shopify online store, ensuring seamless order processing and product updates. Coordinated product launches and maintained accurate online inventory and listings. Monitored KPIs and created weekly reports to analyze sales trends and identify improvement opportunities. Conducted market research and customer data analysis to optimize marketing strategies. Increased online sales by identifying high-performing SKUs and streamlining promotional campaigns. Reduced customer inquiries by 30% through improved FAQ and self-service content.
Administration Assistant at Century 21 Real Estate
March 31, 2022 - July 14, 2025Summarized property documents and created clear, structured listings. Supported the listing of properties on online platforms. Liaised with agents and legal parties to ensure contracts were processed efficiently.
Administration Assistant at Century 21 Real Estate
March 31, 2022 - July 14, 2025Summarized property documents and created clear, structured listings. Supported the listing of properties on online platforms. Liaised with agents and legal parties to ensure contracts were processed efficiently.
Assistant Project Manager at HK Landlord Academy
December 31, 2021 - July 14, 2025Created and optimized landing pages, email funnels, and automation sequences in eCommerce platforms. Utilized Stripe for secure transaction processing, ensuring timely payments. Promoted courses via digital marketing campaigns. Designed promotional materials in Canva, enhancing brand visibility. Streamlined sign-up process, reducing errors by 15% and boosting enrollment completion by 20%. Automated workflows, saving 10+ hours weekly in administrative tasks.
Assistant Project Manager at HK Landlord Academy
December 31, 2021 - July 14, 2025Created and optimized landing pages, email funnels, and automation sequences in eCommerce platforms. Utilized Stripe for secure transaction processing, ensuring timely payments. Promoted courses via digital marketing campaigns. Designed promotional materials in Canva, enhancing brand visibility. Streamlined sign-up process, reducing errors by 15% and boosting enrollment completion by 20%. Automated workflows, saving 10+ hours weekly in administrative tasks.
Sales Operations Coordinator at Magazzin Group
July 31, 2020 - July 14, 2025Analyzed sales data to support marketing strategies and vendor coordination. Collaborated with warehouse teams to ensure real-time inventory and product availability online.
Sales Operations Coordinator at Magazzin Group
July 31, 2020 - July 14, 2025Analyzed sales data to support marketing strategies and vendor coordination. Collaborated with warehouse teams to ensure real-time inventory and product availability online.
Education
Bachelor of Arts (Honors) at The Hong Kong Polytechnic University
January 1, 2013 - December 31, 2015Bachelor of Arts (Honors) at The Hong Kong Polytechnic University
January 1, 2013 - December 31, 2015Qualifications
Certificate in Data Analytics
January 1, 2023 - December 31, 2024Certificate in Social Media Marketing
January 1, 2021 - December 31, 2021Certificate in Knowledge and Applications of AI
January 1, 2020 - December 31, 2021Certificate in Data Analytics
January 1, 2023 - December 31, 2024Certificate in Social Media Marketing
January 1, 2021 - December 31, 2021Certificate in Knowledge and Applications of AI
January 1, 2020 - December 31, 2021Industry Experience
Retail, Financial Services, Real Estate & Construction, Education, Professional Services
Experience Level
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