Hi, I'm Joshua. I'm an ambitious and creative professional with interests in both creative writing and film. I have over three years of experience in retail, specifically within the cinema industry, including a year in a supervisory role, leading a team and managing customer interactions in high-pressure situations. I've also worked extensively in theatre and film, serving as a film reviewer and deputy editor for TAKE ONE, with some of my reviews recognized by notable institutions like the Bryn Mawr Film Institute. I'm a graduate with a First-Class Bachelor's degree in Film and Writing from Anglia Ruskin University in Cambridge. My studies and professional experiences have provided me with strong writing, editing, marketing, and interviewing skills. I enjoy working to deadlines and am skilled in leadership and customer service, bringing creativity and time management to every project I take on.

Joshua Ragan

Hi, I'm Joshua. I'm an ambitious and creative professional with interests in both creative writing and film. I have over three years of experience in retail, specifically within the cinema industry, including a year in a supervisory role, leading a team and managing customer interactions in high-pressure situations. I've also worked extensively in theatre and film, serving as a film reviewer and deputy editor for TAKE ONE, with some of my reviews recognized by notable institutions like the Bryn Mawr Film Institute. I'm a graduate with a First-Class Bachelor's degree in Film and Writing from Anglia Ruskin University in Cambridge. My studies and professional experiences have provided me with strong writing, editing, marketing, and interviewing skills. I enjoy working to deadlines and am skilled in leadership and customer service, bringing creativity and time management to every project I take on.

Available to hire

Hi, I’m Joshua. I’m an ambitious and creative professional with interests in both creative writing and film. I have over three years of experience in retail, specifically within the cinema industry, including a year in a supervisory role, leading a team and managing customer interactions in high-pressure situations. I’ve also worked extensively in theatre and film, serving as a film reviewer and deputy editor for TAKE ONE, with some of my reviews recognized by notable institutions like the Bryn Mawr Film Institute.

I’m a graduate with a First-Class Bachelor’s degree in Film and Writing from Anglia Ruskin University in Cambridge. My studies and professional experiences have provided me with strong writing, editing, marketing, and interviewing skills. I enjoy working to deadlines and am skilled in leadership and customer service, bringing creativity and time management to every project I take on.

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Experience Level

Intermediate
Intermediate

Language

English
Fluent

Work Experience

Customer Service Advisor at Norfolk County Council
October 1, 2023 - Present
Provide advice, guidance, and signposting related to various council services including speed awareness, adult social care, children's social care, and school transport. Handle incoming calls efficiently, ensuring information conveyed is clear and concise to best assist service users. Manage payments and bookings for speed awareness programs and school transport services.
Picker at ASDA
October 31, 2023 - July 14, 2025
Picked orders for online customers, organized loading for deliveries in a timely manner, and maintained good picking speed while managing express and delivery orders. Worked varying shifts including nights and days.
Supervisor at Light Cinema
March 31, 2023 - July 14, 2025
Started as a team member performing till work, customer service, concessions, barista, and cooking. Promoted to supervisor after two years, managing a team to meet company goals, maintain high staff morale, and ensure completion of daily and weekly operational tasks. Handled customer complaints and led team to achieve high spend per head targets.
Production Operative at M&H Plastics
June 30, 2016 - July 14, 2025
Responsible for product quality checks, manual labor involving checking plastic bottles and packaging items, ensuring attention to detail in a monotonous yet critical process.
Production Operative at M&H Plastics
June 30, 2017 - July 14, 2025
Responsible for product quality checks, manual labor involving checking plastic bottles and packaging items, ensuring attention to detail in a monotonous yet critical process.

Education

Bachelors at Anglia Ruskin University
August 1, 2016 - August 31, 2019
A Levels at East Norfolk Sixth Form College
August 1, 2014 - August 31, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Government