Available to hire
UX/UI Designer with over 3 years of experience and more than 12 years in customer experience and user
centered solutions. Passionate about creating intuitive digital products that enhance usability and
engagement. Looking for a dynamic, diverse, and fast-paced environment to continue growing professionally.
Willing to travel
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Portuguese
Intermediate
Work Experience
Product Designer at Invermax
October 1, 2024 - December 31, 2024Designed and launched the new Invermax corporate product using Figma; navigation metrics improved (Oct 2024 vs Dec 2024).
Account Manager at WALCU
October 31, 2023 - August 26, 2025Managed sales, support, and customer success for automotive industry clients. Conducted market analysis and lead prospecting including cold calling. Delivered product demos for CRM, BI, and marketing tools.
Account Manager at WALCU
October 31, 2023 - August 26, 2025Managed sales, support, and customer success for automotive industry clients. Conducted market analysis and lead prospecting through cold calling. Delivered product demos for CRM, BI, and marketing tools.
Account Manager at Walcu
October 31, 2023 - July 15, 2025Managed sales, support, and customer success for automotive industry clients. Conducted market analysis and lead prospecting through cold calling. Delivered product demos for CRM, BI, and marketing tools.
UX/UI Designer at Alquiler Seguro SAU
October 1, 2023 - PresentDesigned and launched the new Invermax corporate product using Figma, leading to improved navigation metrics. Successfully relaunched the Fundación AS website in January 2025. Currently working on redesigns for property owners, tenants, guarantors, and company's main website optimized for web and mobile platforms, as well as redesigning Aluga Seguro (Portuguese market site) to enhance functionality and customer acquisition. Developed user flows, wireframes, interactive prototypes, and conducted user testing to optimize product usability, and wrote clear audience-friendly narratives to improve user interface comprehension.
UX/UI Designer at Alquiler Seguro SAU
October 1, 2023 - PresentCX-Designed and launched the new Invermax corporate product using Figma. Redesigned Fundación AS website successfully relaunched in January 2025. Led redesign projects for property owners, tenants, and guarantors as well as the company’s main website for web and mobile platforms, and Aluga Seguro (Portuguese market) website. Developed user flows, wireframes, interactive prototypes, and conducted user testing to optimize usability. Wrote clear, audience-friendly narratives to improve interface comprehension.
UX/UI Designer - CX at Alquiler Seguro SAU
October 1, 2023 - PresentDesigned and launched the new Invermax corporate product using Figma. Improved navigation metrics from Oct 2024 to Dec 2024. Redesigned the Fundación AS website which was successfully relaunched in January 2025. Worked on new app redesign for property owners, tenants, and guarantors, redesign of the company's main website for web and mobile, and the Portuguese market's Aluga Seguro website to enhance functionality and customer acquisition. Developed user flows, wireframes, interactive prototypes, and conducted user testing to optimize usability. Also wrote clear, audience-friendly narratives to improve user interface comprehension.
Customer Success Lead at Microsoft Argentina (via IF MJLL)
March 31, 2023 - September 30, 2025Led employee experience management for Microsoft Argentina; ensured compliance with global and local guidelines; designed user experience journeys and managed inquiries and complaints.
Customer Success Lead at IFMJLL for Microsoft Argentina
March 31, 2023 - August 26, 2025Led employee experience management for Microsoft Argentina. Ensured compliance with global and local guidelines. Designed user experience journeys and managed inquiries and complaints.
Customer Success Lead at IFMJLL for Microsoft Argentina
March 31, 2023 - August 26, 2025Led employee experience management for Microsoft Argentina. Ensured compliance with global and local guidelines. Designed user experience journeys and managed inquiries and complaints.
Customer Success Lead - IFM at JLL for Microsoft Argentina
March 31, 2023 - July 15, 2025Led employee experience management for Microsoft Argentina. Ensured compliance with global and local guidelines. Designed user experience journeys and managed inquiries and complaints.
Customer Service Coordinator & Supervisor at IRSA PCM
August 31, 2022 - August 26, 2025Managed customer service operations for tenants and suppliers across 14 shopping centers. Developed continuous improvement processes and KPI analysis. Implemented and enhanced chatbots and omnichannel strategies. Led the implementation of IVR and KPI tracking.
Customer Service Coordinator & Supervisor at IRSA P C
August 31, 2022 - August 26, 2025Managed customer service operations for tenants and suppliers across 14 shopping centers. Developed continuous improvement processes and KPI analysis. Implemented and enhanced chatbots and omnichannel strategy. Led implementation of IVR and KPI tracking.
Customer Service Coordinator & Supervisor at IRSA PC
August 31, 2022 - July 15, 2025Managed customer service operations for tenants and suppliers across 14 shopping centers. Developed Continuous Improvement Processes and KPI analysis. Implemented and enhanced chatbots and omnichannel strategy. Led the implementation of IVR and KPI tracking.
UX Designer at Microsoft Argentina
January 1, 2022 - December 31, 2023Lead employee experience management for Microsoft Argentina; focused on UX/UI design and improving employee experience; ensured alignment with global and local guidelines; designed user journeys and managed inquiries and complaints.
Customer Service Coordinator & Supervisor at IRSA CP
January 1, 2021 - December 31, 2022Managed customer service operations for tenants and suppliers across 14 shopping centers. Developed Continuous Improvement Processes and KPI analysis. Implemented chatbots and omnichannel strategy. Led the implementation of IVR and KPI tracking.
Senior Supervisor | Implementation Lead at StartupApex America
October 31, 2016 - September 30, 2025Led site implementation in Talca (Chile) and Córdoba (Argentina); supervised customer service, retention, and loyalty programs; designed and implemented KPIs and NPS survey analysis.
Senior Supervisor | Implementation Lead at Startup Apex América BPO
October 31, 2016 - August 26, 2025Led site implementation in Talca (Chile) and Córdoba (Argentina). Supervised customer service, retention, and loyalty programs. Designed and implemented KPIs and NPS survey analysis.
Senior Supervisor | Implementation Lead at Startup Apex América BPOM
October 31, 2016 - August 26, 2025Led site implementation in Talca, Chile, and Córdoba, Argentina. Supervised customer service, retention, and loyalty programs. Designed and implemented KPIs and NPS survey analysis.
Senior Supervisor | Implementation Lead - Startup at Apex América BPO
October 31, 2016 - July 15, 2025Led site implementation initiatives in Talca, Chile, and Córdoba, Argentina. Supervised customer service, retention, and loyalty programs. Designed and implemented KPIs and NPS survey analysis.
Education
UX Researcher Program at Coderhouse
January 1, 2024 - December 31, 2024Storytelling in Digital Marketing Course at The University of Chicago
January 1, 2024 - December 31, 2024UX Writer Program at Coderhouse
January 1, 2023 - December 31, 2023UX/UI Design Program at Coderhouse
January 1, 2023 - December 31, 2023Customer Experience UX Course at CREHANA
January 1, 2022 - December 31, 2022UX Writer Program at Coderhouse
January 1, 2023 - December 31, 2023UX/UI Design Program at Coderhouse
January 1, 2023 - December 31, 2023Storytelling in Digital Marketing Course at The University of Chicago
January 1, 2024 - December 31, 2024Customer Experience UX Course at CREHANA
January 1, 2022 - December 31, 2022UX Researcher Program at Coderhouse
January 1, 2024 - December 31, 2024UX Writer Program at Coderhouse
January 1, 2023 - December 31, 2023UX/UI Design Program at Coderhouse
January 1, 2023 - December 31, 2023Storytelling in Digital Marketing Course at The University of Chicago
January 1, 2024 - December 31, 2024Customer Experience UX Course at CREHANA
January 1, 2022 - December 31, 2022UX Researcher Program at Coderhouse
January 1, 2024 - December 31, 2024UX Writer Program at Coderhouse
January 1, 2023 - January 1, 2023UX/UI Design Program at Coderhouse
January 1, 2023 - January 1, 2023Storytelling in Digital Marketing at The University of Chicago
January 1, 2024 - January 1, 2024 at The University of Chicago
January 11, 2030 - January 19, 2026 at Codehouse
January 11, 2030 - January 19, 2026Qualifications
Master Storytelling in Digital Marketing
January 11, 2030 - January 19, 2026Industry Experience
Real Estate & Construction, Software & Internet, Professional Services, Non-Profit Organization, Consumer Goods, Media & Entertainment, Education, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Hire a UX Designer
We have the best ux designer experts on Twine. Hire a ux designer in Madrid today.