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Hi, I'm Mafalda Marques, a passionate professional with extensive experience in hospitality, luxury service, and marketing. I've had the privilege to work in renowned international settings, from leading restaurant operations in Swiss resorts to providing first-class service in airlines like Emirates and Etihad. I thrive on creating exceptional guest experiences and fostering team collaboration. With a foundation in digital marketing and social media, complemented by my hands-on experience in customer service and brand promotion, I love connecting with people and crafting memorable moments. Whether managing a hotel wine cellar or executing marketing campaigns, I bring dedication, creativity, and a warm personality to everything I do.…Hi, I'm Mafalda Marques, a passionate professional with extensive experience in hospitality, luxury service, and marketing. I've had the privilege to work in renowned international settings, from leading restaurant operations in Swiss resorts to providing first-class service in airlines like Emirates and Etihad. I thrive on creating exceptional guest experiences and fostering team collaboration. With a foundation in digital marketing and social media, complemented by my hands-on experience in customer service and brand promotion, I love connecting with people and crafting memorable moments. Whether managing a hotel wine cellar or executing marketing campaigns, I bring dedication, creativity, and a warm personality to everything I do.

Mafalda Marques

Digital Marketer, Marketing Strategist, Social Media Manager, +2

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Hi, I'm Mafalda Marques, a passionate professional with extensive experience in hospitality, luxury service, and marketing. I've had the privilege to work in renowned international settings, from leading restaurant operations in Swiss resorts to providing first-class service in airlines like Emirates and Etihad. I thrive on creating exceptional guest experiences and fostering team collaboration. With a foundation in digital marketing and social media, complemented by my hands-on experience in customer service and brand promotion, I love connecting with people and crafting memorable moments. Whether managing a hotel wine cellar or executing marketing campaigns, I bring dedication, creativity, and a warm personality to everything I do.…Hi, I'm Mafalda Marques, a passionate professional with extensive experience in hospitality, luxury service, and marketing. I've had the privilege to work in renowned international settings, from leading restaurant operations in Swiss resorts to providing first-class service in airlines like Emirates and Etihad. I thrive on creating exceptional guest experiences and fostering team collaboration. With a foundation in digital marketing and social media, complemented by my hands-on experience in customer service and brand promotion, I love connecting with people and crafting memorable moments. Whether managing a hotel wine cellar or executing marketing campaigns, I bring dedication, creativity, and a warm personality to everything I do.

Available to hire

Hi, I’m Mafalda Marques, a passionate professional with extensive experience in hospitality, luxury service, and marketing. I’ve had the privilege to work in renowned international settings, from leading restaurant operations in Swiss resorts to providing first-class service in airlines like Emirates and Etihad. I thrive on creating exceptional guest experiences and fostering team collaboration.

With a foundation in digital marketing and social media, complemented by my hands-on experience in customer service and brand promotion, I love connecting with people and crafting memorable moments. Whether managing a hotel wine cellar or executing marketing campaigns, I bring dedication, creativity, and a warm personality to everything I do.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Advanced

Italian

Intermediate

Work Experience

Assistant Restaurant Manager at Hotel Mirabeau Resort & Spa

April 30, 2025 - July 15, 2025

Reported to Hotel Director and oversaw daily operations across four F&B outlets (3 restaurants and 1 bar), ensuring exceptional service and smooth coordination among staff. Programmed and maintained the hotel’s internal POS system optimizing workflow and transaction accuracy. Led the management of the hotel’s historic wine cellar, including vintages dating back to the early 1900s. Redesigned the wine list aligning it with the resort’s culinary identity to enhance guest experience.

Chef de Rang - Shift Leader at Zermatt Kitchen - Ascot

August 31, 2024 - July 15, 2025

Led service in a fast-paced, multicultural dining environment ensuring smooth shift operations and guest satisfaction. Delivered personalized food and beverage service focused on Asian Fusion cuisine. Handled daily sales closing and managed weekly inventory responsibilities. Supervised front-of-house staff maintaining high service standards.

Senior Flight Attendant - Premium Class at Emirates Airline

August 31, 2023 - July 15, 2025

Specialized in providing fine dining and luxury service experience in Business Class. Delivered exceptional personalized service ensuring comfort and satisfaction throughout flights. Managed pre-flight preparations to create an impeccable ambiance akin to fine dining. Served gourmet meals and premium beverages catering to individual preferences. Addressed requests with professionalism and warmth, collaborating with team members to deliver flawless and efficient service.

Flight Attendant at Etihad Airways

November 30, 2021 - July 15, 2025

Delivered exceptional inflight dining experiences aligned with luxury hospitality standards to a diverse global clientele across international routes. Presented multi-course fine dining in Economy and Premium cabins ensuring flawless timing and guest satisfaction. Acted as professional brand ambassador maintaining elegance, discretion, and world-class service while managing service recovery with empathy.

Retail Sales Supervisor at Sacoor Brothers

January 31, 2019 - July 15, 2025

Ensured exceptional client experiences aligned with luxury standards. Led and coached a team of 8+ associates consistently surpassing sales goals by 15–20%. Collaborated on visual merchandising including window displays reinforcing brand elegance. Delivered curated styling advice with in-depth product knowledge to drive higher transaction values.

Chef de Service at Hardrock Cafe Rome

November 30, 2016 - July 15, 2025

Welcomed and engaged guests to ensure personalized and memorable dining experiences. Leveraged extensive menu knowledge for insightful recommendations. Led training sessions for team performance improvements. Handled guest inquiries and resolved issues professionally to maintain hospitality excellence.

Chef de Rang at Hardrock Cafe Lisbon

June 30, 2016 - July 15, 2025

Provided consistent service excellence in a casual dining environment. Focused on guest interaction and satisfaction.