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I’m an Ingeniera en Sistemas with solid experience in process analysis, user experience improvement, and business technology consulting. I’m passionate about generating value through a deep understanding of client needs and identifying opportunities that drive business results. I’m skilled in agile methodologies and continuous improvement, and I love building trust through clear, respectful communication and active listening. Currently, I’m focused on strengthening my professional negotiation and empathy skills to enhance decision-making and strategic business areas. I work with platforms like Dynatrace, Azure DevOps, and Microsoft Copilot, and enjoy collaborating with diverse teams to achieve impactful outcomes.…I’m an Ingeniera en Sistemas with solid experience in process analysis, user experience improvement, and business technology consulting. I’m passionate about generating value through a deep understanding of client needs and identifying opportunities that drive business results. I’m skilled in agile methodologies and continuous improvement, and I love building trust through clear, respectful communication and active listening. Currently, I’m focused on strengthening my professional negotiation and empathy skills to enhance decision-making and strategic business areas. I work with platforms like Dynatrace, Azure DevOps, and Microsoft Copilot, and enjoy collaborating with diverse teams to achieve impactful outcomes.

Lina Marcela Galeano Ramírez

Project Manager, Developer, AI Engineer, +2

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I’m an Ingeniera en Sistemas with solid experience in process analysis, user experience improvement, and business technology consulting. I’m passionate about generating value through a deep understanding of client needs and identifying opportunities that drive business results. I’m skilled in agile methodologies and continuous improvement, and I love building trust through clear, respectful communication and active listening. Currently, I’m focused on strengthening my professional negotiation and empathy skills to enhance decision-making and strategic business areas. I work with platforms like Dynatrace, Azure DevOps, and Microsoft Copilot, and enjoy collaborating with diverse teams to achieve impactful outcomes.…I’m an Ingeniera en Sistemas with solid experience in process analysis, user experience improvement, and business technology consulting. I’m passionate about generating value through a deep understanding of client needs and identifying opportunities that drive business results. I’m skilled in agile methodologies and continuous improvement, and I love building trust through clear, respectful communication and active listening. Currently, I’m focused on strengthening my professional negotiation and empathy skills to enhance decision-making and strategic business areas. I work with platforms like Dynatrace, Azure DevOps, and Microsoft Copilot, and enjoy collaborating with diverse teams to achieve impactful outcomes.

Available to hire

I’m an Ingeniera en Sistemas with solid experience in process analysis, user experience improvement, and business technology consulting. I’m passionate about generating value through a deep understanding of client needs and identifying opportunities that drive business results. I’m skilled in agile methodologies and continuous improvement, and I love building trust through clear, respectful communication and active listening.

Currently, I’m focused on strengthening my professional negotiation and empathy skills to enhance decision-making and strategic business areas. I work with platforms like Dynatrace, Azure DevOps, and Microsoft Copilot, and enjoy collaborating with diverse teams to achieve impactful outcomes.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

ANALISTA DE OBSERVABILIDAD at SURA

July 31, 2025 - July 15, 2025

Apoyo en la adopción de prácticas de observabilidad enfocadas en la experiencia de usuario para los diferentes activos digitales de la compañía. Acompañamiento a los equipos en la identificación y análisis de errores con el fin de impulsar la mejora continua y aumentar la adopción de soluciones digitales. Participación en la implementación de aplicativos digitales utilizando plataformas de observabilidad (Dynatrace), gestionando el plan de acción desde su definición hasta su ejecución final. Elaboración de documentación operativa con enfoque ilustrativo y pedagógico, orientada al soporte evolutivo del equipo y a la disminución de la curva de aprendizaje, facilitando la formación continua. Participación en eventos realizados por Dynatrace en Medellín con laboratorios prácticos y charlas sobre evolución tecnológica basada en IA.

ANALISTA SERVICIOS GTI HTAS DE GESTION DE TI N3 GER. OPERACIONES at ARUS | UNA EMPRESA DE GRUPO SURA

October 31, 2023 - July 15, 2025

Responsable del análisis de rendimiento digital con enfoque en tecnología y experiencia de usuario, utilizando Dynatrace para la detección proactiva de anomalías y análisis de causa raíz. Encargada del diseño de dashboards personalizados, generación de informes para áreas de TI, desarrollo y negocio, y del acompañamiento en la configuración de entornos. Participación en la definición de estrategias de mitigación, capacitación a equipos multidisciplinarios, identificación de oportunidades de mejora y gestión autónoma de actividades dentro del marco del proyecto.

ANALISTA DPM at CHOUCAIR TESTING

December 31, 2022 - July 15, 2025

Apoyo a equipos internos para mejorar la observabilidad de la experiencia del usuario en activos digitales, utilizando Dynatrace como herramienta clave. Contribución en la identificación de puntos críticos que impactaban la satisfacción del usuario, facilitando la toma de decisiones estratégicas para mitigación y mejora continua.

LÍDER DE DESARROLLO DE SOFTWARE at 101 SAS

June 30, 2019 - July 15, 2025

Organización y seguimiento de proyectos, definición de estrategias para cumplimiento de objetivos, levantamiento de requisitos con el cliente y asignación de tareas al equipo. Comunicación constante con el cliente y acompañamiento al equipo en la resolución de inconsistencias. Desarrollo de aplicaciones web en .NET, creación de Webparts para SharePoint, diseño de espacios colaborativos y automatización de procesos con Service Flow.