Available to hire
Hi, I’m Monica Cook, a passionate design and transformation leader with over 10 years of experience working across diverse industries such as finance, education, healthcare, and emerging technology. I love creating user-centered, innovative solutions that connect business goals with human needs and drive impactful outcomes.
Throughout my career, I’ve led cross-functional teams and large-scale programs to deliver customer-centric platforms, uplift design standards, and optimize service models. I enjoy collaborating strategically and hands-on to craft seamless omni-channel experiences and scalable design systems.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Experience Design Senior Analyst (Advanced HCD) at Education Sector
January 1, 2025 - PresentApplied Human Centred Design across student digital services to improve usability within the PeopleSoft Fluid platform. Reduced customisation and improved system usability by tailoring RMIT's design system to work within existing tech constraints. Supported iteration and testing in Agile delivery teams. Produced wireframes, journeys, and prototypes aligned with user goals. This improved service accessibility and reduced delivery complexity by tailoring reusable design components within the enterprise PeopleSoft Fluid platform.
Design Lead / Product Designer at Exhale Holdings
January 1, 2025 - July 16, 2025Designed digital and physical brand touchpoints for a global wellness brand in partnership with a US media network. Developed a cohesive customer experience strategy across ecommerce, packaging, and product storytelling. Improved omni-channel brand alignment and consumer engagement across digital, product, and physical spaces, helping to establish a consistent brand identity across regions.
Experience Lead at New Ground Capital
December 31, 2024 - July 16, 2025Led UX and service design for an investor engagement platform across Build to Rent ventures in Aotearoa New Zealand. Conducted co-design sessions with investors, developers, and internal teams to build alignment and clarity. Replaced spreadsheet-based workflows with a digital portal that streamlined funding decisions and improved transparency.
Pro Bono Lead UX/UI / Service Designer at Abbey Solo Foundation
January 1, 2024 - PresentCo-designed a secure portal to connect families and Royal Children Hospital clinicians supporting children with cancer. Conducted accessibility audits, usability testing, and implemented a WCAG compliant UI. Replaced outdated manual systems with a user-friendly, supportive digital service.
Creative & Experience Design Strategist at KOOCM
January 1, 2005 - PresentFounded and led consultancy delivering end-to-end transformation across product, service, brand, and customer experience. Partnered with high-profile clients including Sony, Omega, Nestlé, Aldi, AKAI, and Gurner to drive innovation and create measurable impact. Facilitated discovery workshops, stakeholder education, and design sprints to align business goals with user needs. Managed cross-functional delivery teams and embedded design-led thinking across organisational change programs, modernising operations and launching scalable, customer focused omni-channel experiences.
Lead Product Designer at P+ (Web3 Fitness Platform)
December 31, 2023 - July 16, 2025Architected and launched a multi-brand fitness platform built on blockchain, introducing tokenised memberships across independent fitness studios. Defined and delivered a modular design system and smart contract logic to enable tiered pricing, identity verification, and seamless onboarding. Led experience mapping across mobile, web, and kiosk interfaces to unify fragmented systems, replacing tools like MindBody. This scaled the business from zero, reduced administrative load, and enabled decentralised business models.
Senior UX/UI & Service Designer at ANZ (Institutional Banking)
December 31, 2023 - July 16, 2025Led modernisation of the FileActive legacy platform after 8+ years of stagnation, aligning teams under one Figma-driven design system integrated with Storybook. Introduced service blueprinting, information architecture mapping, and governance frameworks across cross-functional product teams to support platform migration into COBRA and Transactive Global. Elevated UX development across the organisation, created a reusable design framework for institutional tools, and reduced duplication in data flows.
Lead Creative & Experience Designer at ATOMOS
December 31, 2022 - July 16, 2025Unified global experience across hardware, software and customer support for professional content creators. Led cross functional design across firmware, cloud platforms, and physical product and packaging. Improved onboarding, built product-wide global design system, and redefined brand experience at international scale.
Lead UX/UI Designer at 6clicks
December 31, 2021 - July 16, 2025Redesigned core workflows and UX for an AI powered risk and compliance platform used by risk teams globally. Introduced visual logic explanations and configurable mapping tools to support expert and novice risk users. Achieved a 1300% productivity gain in compliance mapping and was featured in The Australian’s Top 100 Innovators.
Lead UX/UI Designer at InEight
December 31, 2020 - July 16, 2025Designed native mobile platforms Android/iOS to digitise project management workflows for onsite and office teams. Introduced task-based interfaces based on iterative testing with site staff. Streamlined operational complexity by redesigning workflows that previously relied on manual datasheets and disconnected systems, driving adoption of mobile first project tools.
Experience Design Senior Analyst (Advanced HCD) at Education Sector
January 1, 2025 - PresentApplied Human Centred Design (HCD) across student digital services to improve usability within the PeopleSoft Fluid platform. Reduced customisation and improved system usability by tailoring RMIT's design system to work within existing tech constraints. Supported iteration and testing in Agile delivery teams. Produced wireframes, journeys and prototypes aligned with user goals, improving service accessibility and reducing delivery complexity.
Design Lead / Product Designer at Exhale Holdings
January 1, 2025 - July 16, 2025Designed digital and physical brand touchpoints for a global wellness brand in partnership with a US media network. Developed a cohesive CX strategy across ecommerce, packaging and product storytelling. Improved omni channel brand alignment and consumer engagement helping to establish a consistent brand identity across regions.
Experience Lead at New Ground Capital
December 31, 2024 - July 16, 2025Led UX and service design for an investor engagement platform across Build to Rent ventures in Aotearoa New Zealand. Conducted co-design with investors, developers and internal teams to build alignment and clarity. Replaced spreadsheet based workflows with a digital portal that streamlined funding decisions and improved transparency.
Pro Bono Lead UX/UI / Service Designer at Abbey Solo Foundation
January 1, 2024 - PresentCo-designed a secure portal to connect families and Royal Children Hospital clinicians supporting children with cancer. Conducted accessibility audits, usability testing, and implemented a WCAG compliant UI, replacing outdated manual systems with a user friendly, supportive digital service.
Creative & Experience Design Strategist at KOOCM
January 1, 2005 - PresentFounded and led consultancy delivering end to end transformation across product, service, brand and customer experience. Partnered with high profile clients including Sony, Omega, Nestlé, Aldi, AKAI and Gurner to drive innovation and create measurable impact. Facilitated discovery workshops, stakeholder education and design sprints, embedding design-led thinking across organisational change programs.
Lead Product Designer at P+ (Web3 Fitness Platform)
December 31, 2023 - July 16, 2025Architected and launched a multi-brand fitness platform built on blockchain, introducing tokenised memberships across independent fitness studios. Defined and delivered a modular design system and smart contract logic to enable tiered pricing, identity verification and seamless onboarding. Led experience mapping across mobile, web and kiosk interfaces, scaling the business from zero and enabling decentralised business models.
Senior UX/UI & Service Designer at ANZ (Institutional Banking)
December 31, 2023 - July 16, 2025Led modernisation of the FileActive legacy platform by aligning teams under one Figma driven design system integrated with Storybook. Introduced service blueprinting, IA mapping and governance frameworks across cross functional product teams to support platform migration into COBRA & Transactive Global, elevating UX development and reducing duplication in data flows.
Lead Creative & Experience Designer at ATOMOS
December 31, 2022 - July 16, 2025Unified global experience across hardware, software and customer support for professional content creators. Led cross functional design across firmware, cloud platforms and physical product and packaging, improving onboarding and building a global design system to redefine brand experience internationally.
Lead UX/UI Designer at 6clicks
December 31, 2021 - July 16, 2025Redesigned core workflows and UX for an AI-powered risk and compliance platform used by risk teams globally. Introduced visual logic explanations and configurable mapping tools to support expert and novice risk users, resulting in a 1300% productivity gain in compliance mapping and recognition in The Australian’s Top 100 Innovators.
Lead UX/UI Designer at InEight
December 31, 2020 - July 16, 2025Designed native mobile platforms (Android/iOS) to digitise project management workflows for on site and office teams. Introduced task based interfaces based on iterative testing with site staff. Streamlined operational complexity by redesigning workflows that previously relied on manual datasheets and disconnected systems, driving adoption of mobile-first project tools.
Experience Design Senior Analyst (Advanced HCD) at Education Sector
January 1, 2025 - PresentApplied Human Centred Design (HCD) across student digital services to improve usability within the PeopleSoft Fluid platform. Reduced customization and improved system usability by tailoring RMIT's design system to existing tech constraints. Supported iteration and testing within Agile delivery teams. Produced wireframes, customer journeys, and prototypes aligned with user goals. Achieved improved service accessibility and reduced delivery complexity through reusable design components.
Design Lead / Product Designer at Exhale Holdings
January 1, 2025 - July 16, 2025Led design of digital and physical brand touchpoints for a global wellness brand in partnership with a US media network. Developed an omni-channel CX strategy covering ecommerce, packaging, and product storytelling. Resulted in improved brand alignment and consumer engagement across digital, physical, and product spaces, helping establish consistent brand identity across regions.
Experience Lead at New Ground Capital
December 31, 2024 - July 16, 2025Led UX and service design for an investor engagement platform across Build to Rent ventures in Aotearoa New Zealand. Conducted co-design workshops with investors, developers, and internal teams to align goals and build clarity. Replaced spreadsheet-based workflows with a digital portal, streamlining funding decisions and improving transparency for stakeholders.
Pro Bono Lead UX/UI / Service Designer at Abbey Solo Foundation
January 1, 2024 - PresentCo-designed a secure digital portal connecting families and Royal Children Hospital clinicians supporting children with cancer. Conducted accessibility audits and usability testing, delivering a WCAG compliant, user-friendly UI. Transitioned outdated manual systems into a supportive digital service enhancing user experience.
Creative & Experience Design Strategist at KOOCM
January 1, 2005 - PresentFounded and led a consultancy delivering end-to-end digital, product, service, brand and customer experience transformation. Partnered with high-profile clients (Sony, Omega, Nestlé, Aldi, AKAI, Gurner) to drive innovation and measurable impact. Facilitated discovery workshops, stakeholder education, and design sprints to align business goals with user needs and embed design-led thinking.
Lead Product Designer at P+ (Web3 Fitness Platform)
December 31, 2023 - July 16, 2025Architected and launched a blockchain-enabled multi-brand fitness platform with tokenized memberships across independent studios. Delivered modular design system and smart contract logic supporting tiered pricing, identity verification, and seamless onboarding. Unified mobile, web, and kiosk interfaces replacing fragmented systems like MindBody, reducing administrative load and enabling decentralized business models.
Senior UX/UI & Service Designer at ANZ (Institutional Banking)
January 1, 2023 - July 16, 2025Led modernization of the FileActive legacy platform, integrating with COBRA and Transactive Global systems using a Figma-driven design system and Storybook. Introduced service blueprinting, IA mapping, and governance frameworks across cross-functional product teams to support platform migration. Elevated UX development, created reusable design frameworks, and optimized data flows.
Lead Creative & Experience Designer at ATOMOS
January 1, 2022 - July 16, 2025Unified global user experience across hardware, software, and customer support platforms for professional content creators. Led cross-functional design efforts for firmware, cloud platforms, physical products, and packaging. Delivered product-wide global design system and redefined brand experience on international scale, improving onboarding.
Lead UX/UI Designer at 6clicks
January 1, 2021 - July 16, 2025Redesigned core workflows and UX for AI-powered risk and compliance platform used by global risk teams. Introduced visual logic explanations and configurable mapping tools supporting both expert and novice users. Resulted in a 1300% productivity increase and recognition in The Australian’s Top 100 Innovators.
Lead UX/UI Designer at InEight
January 1, 2020 - July 16, 2025Designed native Android and iOS mobile platforms to digitize project management workflows for on-site and office teams. Developed task-based interfaces through iterative testing with site staff, streamlining operational complexity and replacing manual datasheets and disconnected systems. Facilitated adoption of mobile-first project management tools.
Experience Design Senior Analyst (Advanced HCD) at Education Sector
January 1, 2025 - PresentApplied Human Centred Design across student digital services to improve usability within the PeopleSoft Fluid platform. Reduced customisation and improved system usability by tailoring RMIT's design system to work within existing tech constraints. Supported iteration and testing in Agile delivery teams and produced wireframes, journeys and prototypes aligned with user goals. Improved service accessibility and reduced delivery complexity by tailoring reusable design components within the enterprise PeopleSoft Fluid platform.
Design Lead / Product Designer at Exhale Holdings
January 1, 2025 - July 16, 2025Designed digital and physical brand touchpoints for a global wellness brand in partnership with a US media network. Developed a cohesive CX strategy across ecommerce, packaging and product storytelling. Improved omni channel brand alignment and consumer engagement across digital, product and physical spaces, helping to establish a consistent brand identity across regions.
Experience Lead at New Ground Capital
December 31, 2024 - July 16, 2025Led UX and service design for an investor engagement platform across Build to Rent ventures in Aotearoa New Zealand. Conducted co-design with investors, developers and internal teams to build alignment and clarity. Replaced spreadsheet based workflows with a digital portal that streamlined funding decisions and improved transparency.
Pro Bono Lead UX/UI / Service Designer at Abbey Solo Foundation
January 1, 2024 - PresentCo-designed a secure portal to connect families and Royal Children Hospital clinicians supporting children with cancer. Conducted accessibility audits, usability testing, and implemented a WCAG compliant UI. Replaced outdated manual systems with a user friendly, supportive digital service.
Creative & Experience Design Strategist at KOOCM
January 1, 2005 - PresentFounded and led consultancy delivering end to end transformation across product, service, brand and customer experience. Partnered with high profile clients including Sony, Omega, Nestlé, Aldi, AKAI and Gurner to drive innovation and create measurable impact. Facilitated discovery workshops, stakeholder education and design sprints to align business goals with user needs. Facilitated stakeholder alignment, managed cross functional delivery teams and embedded design led thinking across organisational change programs. Helped brands to modernise their operations, strengthen design led thinking and launch scalable, customer focused omni channel experiences.
Lead Product Designer at P+ (Web3 Fitness Platform)
December 31, 2023 - July 16, 2025Architected and launched a multi-brand fitness platform built on blockchain, introducing tokenised memberships across independent fitness studios. Defined and delivered a modular design system and smart contract logic to enable tiered pricing, identity verification and seamless onboarding. Led experience mapping across mobile, web and kiosk interfaces to unify fragmented systems, replacing tools like MindBody. Scaled the business from zero, reduced administrative load and enabled decentralized business models.
Senior UX/UI & Service Designer at ANZ (Institutional Banking)
December 31, 2023 - July 16, 2025Led modernization of the FileActive legacy platform after 8+ years of stagnation, aligning teams under one Figma driven design system integrated with Storybook. Introduced service blueprinting, IA mapping and governance frameworks across cross functional product teams to support platform migration into COBRA and Transactive Global. Elevated UX development across the org, created a reusable design framework for institutional tools, and reduced duplication in data flows.
Lead Creative & Experience Designer at ATOMOS
December 31, 2022 - July 16, 2025Unified global experience across hardware, software and customer support for professional content creators. Led cross functional design across firmware, cloud platforms and physical product and packaging. Improved onboarding, built product wide global design system and redefined brand experience at international scale.
Lead UX/UI Designer at 6clicks
December 31, 2021 - July 16, 2025Redesigned core workflows and UX for an AI powered risk and compliance platform used by risk teams globally. Introduced visual logic explanations and configurable mapping tools to support expert and novice risk users. Achieved 1300% productivity gain in compliance mapping, featured in The Australian’s Top 100 Innovators.
Lead UX/UI Designer at InEight
December 31, 2020 - July 16, 2025Designed native mobile platforms (Android/iOS) to digitize project management workflows for on site and office teams. Introduced task-based interfaces based on iterative testing with site staff. Streamlined operational complexity by redesigning workflows that previously relied on manual datasheets and disconnected systems, driving adoption of mobile first project tools.
Education
Bachelor at Bachelor of Advertising and Media (Communications)
January 1, 2005 - December 31, 2008Bachelor at Bachelor of Advertising and Media (Communications)
January 1, 2005 - December 31, 2008Bachelor at Bachelor of Advertising and Media (Communications)
January 1, 2001 - December 31, 2004Qualifications
Web Accessibility Foundations WCAG
January 11, 2030 - July 16, 2025Service Design Blueprint - Swinburne University
January 11, 2030 - July 16, 2025Agile Project Management - ANZ
January 11, 2030 - July 16, 2025Blockchain Basics - ANZ
January 11, 2030 - July 16, 2025Strategic Partnerships - ANZ
January 11, 2030 - July 16, 2025The Art of Negotiation - Chris Voss
January 11, 2030 - July 16, 2025Product Design - Academy Xi
January 11, 2030 - July 16, 2025Service Design - Academy Xi
January 11, 2030 - July 16, 2025The Neuroscience of Influence - Academy Xi
January 11, 2030 - July 16, 2025UXD Business - Academy Xi
January 11, 2030 - July 16, 2025Product Management - Academy Xi
January 11, 2030 - July 16, 2025User Experience (UX) Design - Academy Xi
January 11, 2030 - July 16, 2025Creative Thinking and Processes - Award School
January 11, 2030 - July 16, 2025Web Accessibility Foundations WCAG
January 1, 2020 - December 31, 2020Service Design Blueprint - Swinburne University
January 1, 2020 - December 31, 2021Agile Project Management - ANZ
January 1, 2021 - December 31, 2021Blockchain Basics - ANZ
January 1, 2021 - December 31, 2021Strategic Partnerships - ANZ
January 1, 2021 - December 31, 2021The Art of Negotiation - Chris Voss
January 1, 2022 - December 31, 2022Product Design - Academy Xi
January 1, 2022 - December 31, 2022Service Design - Academy Xi
January 1, 2022 - December 31, 2022The Neuroscience of Influence - Academy Xi
January 1, 2022 - December 31, 2022UXD Business - Academy Xi
January 1, 2022 - December 31, 2022Product Management - Academy Xi
January 1, 2022 - December 31, 2022User Experience (UX) Design - Academy Xi
January 1, 2022 - December 31, 2022Creative Thinking and Processes - Award School
January 1, 2023 - December 31, 2023Bachelor of Advertising and Media
January 11, 2030 - July 16, 2025Web Accessibility Foundations WCAG
January 11, 2030 - July 16, 2025Service Design Blueprint
January 11, 2030 - July 16, 2025Agile Project Management
January 11, 2030 - July 16, 2025Blockchain Basics
January 11, 2030 - July 16, 2025Strategic Partnerships
January 11, 2030 - July 16, 2025The Art of Negotiation
January 11, 2030 - July 16, 2025Product Design
January 11, 2030 - July 16, 2025Service Design
January 11, 2030 - July 16, 2025The Neuroscience of Influence
January 11, 2030 - July 16, 2025UXD Business
January 11, 2030 - July 16, 2025Product Management
January 11, 2030 - July 16, 2025User Experience (UX) Design
January 11, 2030 - July 16, 2025Creative Thinking and Processes
January 11, 2030 - July 16, 2025Web Accessibility Foundations WCAG
January 11, 2030 - July 16, 2025Service Design Blueprint
January 11, 2030 - July 16, 2025Agile Project Management
January 11, 2030 - July 16, 2025Blockchain Basics
January 11, 2030 - July 16, 2025Strategic Partnerships
January 11, 2030 - July 16, 2025The Art of Negotiation
January 11, 2030 - July 16, 2025Product Design
January 11, 2030 - July 16, 2025Service Design
January 11, 2030 - July 16, 2025The Neuroscience of Influence
January 11, 2030 - July 16, 2025UXD Business
January 11, 2030 - July 16, 2025Product Management
January 11, 2030 - July 16, 2025User Experience (UX) Design
January 11, 2030 - July 16, 2025Creative Thinking and Processes
January 11, 2030 - July 16, 2025Industry Experience
Financial Services, Education, Government, Retail, Media & Entertainment, Healthcare, Non-Profit Organization, Professional Services, Real Estate & Construction, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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