Monica Cook
Hi, I'm Monica Cook, a passionate design and transformation leader with over 10 years of experience working across diverse industries such as finance, education, healthcare, and emerging technology.
About
Hi, I’m Monica Cook, a passionate design and transformation leader with over 10 years of experience working across diverse industries such as finance, education, healthcare, and emerging technology. I love creating user-centered, innovative solutions that connect business goals with human needs and drive impactful outcomes.
Throughout my career, I’ve led cross-functional teams and large-scale programs to deliver customer-centric platforms, uplift design standards, and optimize service models. I enjoy collaborating strategically and hands-on to craft seamless omni-channel experiences and scalable design systems.
- 21 years' experience
- Joined July 2025
Industry experience
- Financial Services
- Education
- Government
- Retail
- Media & Entertainment
- Healthcare
- Non-Profit Organization
- Professional Services
- Real Estate & Construction
- Software & Internet
More experts in Melbourne, Australia
Work experience· 40 roles
Designed digital and physical brand touchpoints for a global wellness brand in partnership with a US media network. Developed a cohesive CX strategy across ecommerce, packaging and product storytelling. Improved omni channel brand alignment and consumer engagement across digital, product and physical spaces, helping to establish a consistent brand identity across regions.
Applied Human Centred Design across student digital services to improve usability within the PeopleSoft Fluid platform. Reduced customisation and improved system usability by tailoring RMIT's design system to work within existing tech constraints. Supported iteration and testing in Agile delivery teams and produced wireframes, journeys and prototypes aligned with user goals. Improved service accessibility and reduced delivery complexity by tailoring reusable design components within the enterprise PeopleSoft Fluid platform.
Led design of digital and physical brand touchpoints for a global wellness brand in partnership with a US media network. Developed an omni-channel CX strategy covering ecommerce, packaging, and product storytelling. Resulted in improved brand alignment and consumer engagement across digital, physical, and product spaces, helping establish consistent brand identity across regions.
Education
Certifications and awards· 53
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