Available to hire
I am an experienced professional with a strong background in customer service, relationship management, and law enforcement support. Over the years, I’ve developed expertise in handling diverse responsibilities such as inbound customer queries, debt settlement negotiations, and managing backend operations that ensure compliance with legal protocols. I pride myself on my communication skills and my ability to foster collaborative team environments.
I have worked with several reputed organizations, consistently delivering results and exceeding performance targets. My dedication to customer satisfaction and operational excellence has been recognized with multiple increments and certificates. I thrive in fast-paced environments where problem-solving and teamwork are key.
Language
English
Fluent
Hindi
Fluent
Panjabi, Punjabi
Fluent
Work Experience
Sr. Executive Operations at Shergroup
June 30, 2010 - July 16, 2025Led backend operations pivotal to enforcing debt recovery actions, ensuring compliance with legal protocols. Coordinated seamlessly with legal teams and successfully executed asset seizure processes for UK residents facing debt challenges. Recognized for achieving operational milestones and received a notable salary increment in January 2010 for outstanding performance.
Resident Expert at Encore Capital
June 30, 2010 - July 16, 2025Progressed through roles from Resident Expert to Collection Expert, Process Expert, and back to Resident Expert. Received multiple certificates acknowledging expertise in debt resolution strategies and consistently exceeding performance targets. Played a key role in negotiating and finalizing debt settlement terms, ensuring favorable outcomes for clients and maintaining high customer satisfaction.
Sr. Executive Grade 1 at Mphasis
January 31, 2006 - July 16, 2025Provided exceptional inbound customer support for Airtel, resolving complex service inquiries promptly and effectively. Demonstrated proficiency in telecommunications troubleshooting and earned a reputation for delivering personalized customer care.
Information Retrieval Officer at A and M Communication
June 30, 2005 - July 16, 2025Delivered accurate and timely information to inbound customer queries, enhancing overall customer service satisfaction. Recognized for exceptional performance and received a salary increment in June 2005 for consistently exceeding service standards.
Part-time Trainee at Mobilink
April 30, 2004 - July 16, 2025Gained valuable hands-on experience in telecommunications operations, contributing to team projects and initiatives.
Sr. Executive Operations at Shergroup
June 30, 2010 - July 16, 2025Led backend operations pivotal to enforcing debt recovery actions, ensuring compliance with legal protocols. Coordinated seamlessly with legal teams and successfully executed asset seizure processes for UK residents facing debt challenges. Recognized for achieving operational milestones and received a notable salary increment in January 2010 for outstanding performance.
Resident Expert at Encore Capital
June 30, 2010 - July 16, 2025Progressed through roles from Resident Expert to Collection Expert, Process Expert, and back to Resident Expert. Received multiple certificates acknowledging expertise in debt resolution strategies and consistently exceeding performance targets. Played a key role in negotiating and finalizing debt settlement terms, ensuring favorable outcomes for clients and maintaining high customer satisfaction.
Sr. Executive Grade 1 at Mphasis
January 31, 2006 - July 16, 2025Provided exceptional inbound customer support for Airtel, resolving complex service inquiries promptly and effectively. Demonstrated proficiency in telecommunications troubleshooting and earned a reputation for delivering personalized customer care.
Information Retrieval Officer at A and M Communication
June 30, 2005 - July 16, 2025Delivered accurate and timely information to inbound customer queries, enhancing overall customer service satisfaction. Recognized for exceptional performance and received a salary increment in June 2005 for consistently exceeding service standards.
Part-time Trainee at Mobilink
April 30, 2004 - July 16, 2025Gained valuable hands-on experience in telecommunications operations, contributing to team projects and initiatives.
Education
Bachelor's of arts at Delhi University
January 1, 2007 - December 31, 2007Bachelor's of arts at Delhi University
January 1, 2007 - December 31, 2007Qualifications
Higher Secondary (12th)
January 1, 2003 - December 31, 2003Secondary (10th)
January 1, 2001 - December 31, 2001Short term online voice over training certification course from Ronkel Media Pvt.ltd.
January 11, 2030 - July 16, 2025Higher Secondary (12th)
January 1, 2003 - December 31, 2003Secondary (10th)
January 1, 2001 - December 31, 2001Short term online voice over training certificational course
January 11, 2030 - July 16, 2025Industry Experience
Financial Services, Telecommunications, Professional Services
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