Available to hire
I am a motivated professional with experience in customer service, sales management, and graphic design. I enjoy utilizing my communication and problem-solving skills to create excellent customer experiences and contribute to business success. Over the years, I have developed expertise in graphic design, digital content creation, and managing teams to deliver high-quality projects on time.
I’m passionate about aligning creative design with business goals and have a strong background in Adobe Creative Suite as well as leadership roles. I look forward to joining a dynamic company where I can continue to grow and make a positive impact.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Arabic
Fluent
Work Experience
Sales & Customer Service Manager at Al-Matana Building Materials & Contracting Company
December 31, 2025 - July 16, 2025Managed customer service operations and sales performance. Oversaw communication with clients and resolved technical and logistical issues. Supervised customer service representatives and ensured smooth workflow.
Sales & Customer Service Manager at Al-Matana Building Materials & Contracting Company
December 31, 2025 - July 16, 2025Managed customer service operations and sales performance. Oversaw communication with clients and resolved technical and logistical issues. Supervised customer service representatives and ensured smooth workflow.
Production & Design Manager at A&H Store
December 31, 2024 - July 16, 2025Led the creative design process for print and digital content, including promotional materials and social media assets. Managed a team of designers and ensured timely project delivery with high-quality standards. Collaborated with marketing and sales teams to align design output with business goals.
Production & Design Manager at A&H Store
December 31, 2024 - July 16, 2025Led the creative design process for print and digital content, including promotional materials and social media assets. Managed a team of designers and ensured timely project delivery with high-quality standards. Collaborated with marketing and sales teams to align design output with business goals.
Manager Branch + Graphic designer at A&H Store
January 1, 2022 - PresentManaged branch operations and performed graphic design duties.
Sales Manager + Organizer Events at My fatoorah
December 31, 2020 - July 16, 2025Managed sales operations and organized events.
Sales officer at Platinum books
December 31, 2017 - July 16, 2025Promoted and sold Platinum books to customers and potential customers through various channels, such as online platforms, bookstores, schools, and events.
Customer Service Representative (Inbound Calls) at Ooredoo Telecommunications
December 31, 2016 - July 16, 2025Responded to customer inquiries and resolved service-related issues efficiently and professionally. Maintained accurate records of customer interactions and transactions. Ensured all customer transactions were completed in line with service level agreements and customers were informed about resolutions. Provided rapid response to queries from affiliates and customers, ensuring timely and satisfactory solutions. Supported the Team Leader in initiatives aimed at enhancing overall customer experience and service quality.
Inbound customer care representative at Ooredoo
December 31, 2016 - July 16, 2025Answered incoming calls from customers and provided accurate information and solutions for queries and issues related to Ooredoo products and services.
Home healthcare for the Elderly
December 31, 2016 - July 16, 2025Provided home healthcare services for elderly clients.
Customer Service Representative (Inbound Calls) at Ooredoo Telecommunications
December 31, 2016 - July 16, 2025Responded to customer inquiries and resolved service-related issues efficiently and professionally. Maintained accurate records of customer interactions and transactions. Ensured all customer transactions were completed in line with service level agreements and customers were informed about resolutions. Provided rapid response to queries from affiliates and customers, ensuring timely and satisfactory solutions. Supported the Team Leader in initiatives aimed at enhancing overall customer experience and service quality.
Education
Bachelor’s Degree at Kuwait University
January 1, 2010 - December 31, 2014Bachelor of English literature at Kuwait University
January 1, 2014 - December 31, 2016Bachelor’s Degree at Kuwait University
January 1, 2014 - December 31, 2018Qualifications
Professional Graphic Design Course
January 11, 2030 - July 16, 2025Elderly Care and Needs Training
January 11, 2030 - July 16, 2025First Aid Course – CPR, bandaging, treating shock
January 11, 2030 - July 16, 2025Dealing with Different People – Ooredoo
September 1, 2014 - September 30, 2014Dealing with different people at Ooredoo
September 1, 2014 - September 30, 2014First Aid Course - Learned how to perform CPR, bandage wounds, and treat shock
January 11, 2030 - July 16, 2025Professional Graphic Design Course
January 1, 2018 - December 31, 2018Elderly Care and Needs Training
January 1, 2016 - December 31, 2016First Aid Course – CPR, bandaging, treating shock
January 11, 2030 - July 16, 2025Dealing with Different People – Ooredoo
September 1, 2014 - September 30, 2014Industry Experience
Retail, Manufacturing, Telecommunications, Media & Entertainment, Healthcare, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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