Available to hire
I am passionate about helping people navigate new technologies and changes in their working day. I specialize in creating adoption campaigns, communication strategies, and custom training—delivered in person or virtually. I also enjoy producing professional video and printed content for onboarding and training.
With many years of experience leading global training and communication projects, I’ve supported deployments of Microsoft 365 tools and contact center solutions across various industries. I take pride in engaging large audiences and crafting training content that really makes a difference.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Adoption & Training Manager at Symity, part of the Charterhouse Group
March 1, 2023 - PresentLead a team delivering engaging training content both onsite and virtually using Microsoft Teams Webinar and Town Hall. Develop global communication and training plans, including consultancy on adoption strategies. Create multi-format training content: live demos, printed guides, LMS-ready recordings, and professional video using Adobe Premiere Pro. Delivered training to over 80,000 attendees globally, with sessions reaching up to 970 participants. Topics include Microsoft Copilot, Teams, SharePoint, OneDrive, Dynamics Contact Center, and more.
Training Lead at Symity, part of the Charterhouse Group
March 1, 2023 - July 16, 2025Designed and delivered training programs for Microsoft 365 tools and contact center solutions. Supported global deployments with tailored communication and training strategies.
Organisational Change Management Lead at Symity, part of the Charterhouse Group
April 1, 2021 - July 16, 2025Created end-user training content (video, online, printed). Led training sessions for up to 150 participants. Supported technical deployments including Polycom VC systems, Surface Hubs, and O365 admin.
Owner at Slave IT
June 1, 2006 - PresentProvide communication and training support to clients across various industries.
Adoption Lead at Department for Work and Pensions (via Symity)
October 1, 2016 - July 16, 2025Developed training and communication strategies for VC systems and Microsoft Lync adoption.
Organisational Change Management Lead at Johnson Matthey (via Symity)
April 1, 2016 - July 16, 2025Led training and communication for Skype for Business deployment.
Organisational Change Management Lead at BG Group (via Symity & IBM)
August 1, 2015 - July 16, 2025Managed global training and communication for IT transformation programs.
Workplace Services Communications Manager at IBM
August 1, 2013 - July 16, 2025Supported global IT communications and training, including Lync 2010 deployment.
Workplace Communications Lead at IBM
December 1, 2012 - July 16, 2025Workplace Communications Analyst at IBM
April 1, 2011 - July 16, 2025Deskside Support at Hewlett-Packard
July 1, 2005 - July 16, 20252nd Line Desk Side Support at Prudential Assurance
August 1, 2004 - July 16, 2025Adoption & Training Manager at Symity, part of the Charterhouse Group
March 1, 2023 - PresentLed a team delivering engaging training content both onsite and virtually via Microsoft Teams Webinar and Town Hall. Developed global communication and training plans including consultancy on adoption strategies. Created multi-format training content including live demos, printed guides, LMS-ready recordings, and professional video using Adobe Premiere Pro. Delivered training to over 80,000 attendees globally with sessions up to 970 participants, covering Microsoft Copilot, Teams, SharePoint, OneDrive, Dynamics Contact Center, and more.
Training Lead at Symity, part of the Charterhouse Group
March 31, 2023 - July 16, 2025Designed and delivered training programs for Microsoft 365 tools and contact center solutions. Supported global deployments with tailored communication and training strategies.
Organisational Change Management Lead at Symity, part of the Charterhouse Group
April 30, 2021 - July 16, 2025Created end-user training content (video, online, printed). Led training sessions for up to 150 participants. Supported technical deployments including Polycom VC systems, Surface Hubs, and O365 admin.
Owner at Slave IT
June 1, 2006 - PresentProvided communication and training support to clients across various industries.
Adoption Lead at Department for Work and Pensions (via Symity)
October 31, 2016 - July 16, 2025Developed training and communication strategies for VC systems and Microsoft Lync adoption.
Organisational Change Management Lead at Johnson Matthey (via Symity)
April 30, 2016 - July 16, 2025Led training and communication for Skype for Business deployment.
Organisational Change Management Lead at BG Group (via Symity & IBM)
August 31, 2015 - July 16, 2025Managed global training and communication for IT transformation programs.
Workplace Services Communications Manager at IBM
August 31, 2013 - July 16, 2025Supported global IT communications and training including Lync 2010 deployment.
Workplace Communications Lead at IBM
December 31, 2012 - July 16, 2025Workplace Communications Analyst at IBM
April 30, 2011 - July 16, 2025Deskside Support at Hewlett-Packard
July 31, 2005 - July 16, 20252nd Line Desk Side Support at Prudential Assurance
August 31, 2004 - July 16, 2025Adoption & Training Manager at Symity, part of the Charterhouse Group
March 1, 2023 - PresentLead a team delivering engaging training content both onsite and virtually using Microsoft Teams Webinar and Town Hall. Develop global communication and training plans, including consultancy on adoption strategies. Create multi-format training content such as live demos, printed guides, LMS-ready recordings, and professional video using Adobe Premiere Pro. Delivered training to over 80,000 attendees globally, with sessions reaching up to 970 participants. Topics covered include Microsoft Copilot, Teams, SharePoint, OneDrive, Dynamics Contact Center, and more.
Training Lead at Symity, part of the Charterhouse Group
March 31, 2023 - July 16, 2025Designed and delivered training programs for Microsoft 365 tools and contact center solutions. Supported global deployments with tailored communication and training strategies.
Organisational Change Management Lead at Symity, part of the Charterhouse Group
April 30, 2021 - July 16, 2025Created end-user training content (video, online, printed). Led training sessions for up to 150 participants. Supported technical deployments including Polycom VC systems, Surface Hubs, and O365 admin.
Owner at Slave IT
June 1, 2006 - PresentProvide communication and training support to clients across various industries.
Adoption Lead at Department for Work and Pensions (via Symity)
October 31, 2016 - July 16, 2025Developed training and communication strategies for VC systems and Microsoft Lync adoption.
Organisational Change Management Lead at Johnson Matthey (via Symity)
April 30, 2016 - July 16, 2025Led training and communication for Skype for Business deployment.
Organisational Change Management Lead at BG Group (via Symity & IBM)
August 31, 2015 - July 16, 2025Managed global training and communication for IT transformation programs.
Workplace Services Communications Manager at IBM
August 31, 2013 - July 16, 2025Supported global IT communications and training, including Lync 2010 deployment.
Workplace Communications Lead at IBM
December 31, 2012 - July 16, 2025Workplace Communications Analyst at IBM
April 30, 2011 - July 16, 2025Deskside Support at Hewlett-Packard
July 31, 2005 - July 16, 20252nd Line Desk Side Support at Prudential Assurance
August 31, 2004 - July 16, 2025Education
Qualifications
Industry Experience
Professional Services, Software & Internet, Telecommunications, Government, Manufacturing, Computers & Electronics
I was tasked with creating an engaging sales video for Symity.
I worked with a co-director to capture all the content, create the animations following the Symity brand and edit the content together ready for review.
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