Pratik Chakraborty

Since January 2020, I have been working as a digital marketing strategist, creating and managing Facebook ad campaigns, video creation & editing, SEO-focused strategies, and copywriting for brands and personal brands. I handle client communication, onboarding, and campaign design to meet their business goals, delivering results for clients both nationally and internationally.

From October 2016 to December 2019, I assisted sellers and customers by onboarding sellers, resolving queries on calls (inbound and outbound), and expanding the seller base. I also trained a team of 15 new joiners and helped with on-the-job live training.

Worked from December 2013 to April 2015 as a claims associate handling UK car insurance claims for Aviva UK. Responsibilities included interacting with accident victims, investigating claim legitimacy, deciding genuine vs. false claims, and closing cases via payments or proof of fraud. Managed inbound and outbound UK client calls for case updates and investigations.