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Hi, I'm Shoeb Ahmed, a Senior Technical Writer and Business Analyst with eight years of experience crafting technical articles, business proposals, and white papers. I take pride in translating complex technical jargon into clear and accessible language suitable for diverse audiences. My background also includes six years as a Software Architect and Developer in multinational companies, which helps me blend technical expertise with effective communication. I enjoy collaborating with engineers, product managers, and marketing teams to deliver precise, engaging content. With skills in technical writing tools, cloud technologies, and AI prompt engineering, I aim to create impactful documentation and content that supports business goals and customer success.…Hi, I'm Shoeb Ahmed, a Senior Technical Writer and Business Analyst with eight years of experience crafting technical articles, business proposals, and white papers. I take pride in translating complex technical jargon into clear and accessible language suitable for diverse audiences. My background also includes six years as a Software Architect and Developer in multinational companies, which helps me blend technical expertise with effective communication. I enjoy collaborating with engineers, product managers, and marketing teams to deliver precise, engaging content. With skills in technical writing tools, cloud technologies, and AI prompt engineering, I aim to create impactful documentation and content that supports business goals and customer success.

Shoeb Ahmed

Writer, Content Creator, Content Strategist, +2

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Hi, I'm Shoeb Ahmed, a Senior Technical Writer and Business Analyst with eight years of experience crafting technical articles, business proposals, and white papers. I take pride in translating complex technical jargon into clear and accessible language suitable for diverse audiences. My background also includes six years as a Software Architect and Developer in multinational companies, which helps me blend technical expertise with effective communication. I enjoy collaborating with engineers, product managers, and marketing teams to deliver precise, engaging content. With skills in technical writing tools, cloud technologies, and AI prompt engineering, I aim to create impactful documentation and content that supports business goals and customer success.…Hi, I'm Shoeb Ahmed, a Senior Technical Writer and Business Analyst with eight years of experience crafting technical articles, business proposals, and white papers. I take pride in translating complex technical jargon into clear and accessible language suitable for diverse audiences. My background also includes six years as a Software Architect and Developer in multinational companies, which helps me blend technical expertise with effective communication. I enjoy collaborating with engineers, product managers, and marketing teams to deliver precise, engaging content. With skills in technical writing tools, cloud technologies, and AI prompt engineering, I aim to create impactful documentation and content that supports business goals and customer success.

Available to hire

Hi, I’m Shoeb Ahmed, a Senior Technical Writer and Business Analyst with eight years of experience crafting technical articles, business proposals, and white papers. I take pride in translating complex technical jargon into clear and accessible language suitable for diverse audiences. My background also includes six years as a Software Architect and Developer in multinational companies, which helps me blend technical expertise with effective communication.

I enjoy collaborating with engineers, product managers, and marketing teams to deliver precise, engaging content. With skills in technical writing tools, cloud technologies, and AI prompt engineering, I aim to create impactful documentation and content that supports business goals and customer success.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Advanced

Urdu

Advanced

Work Experience

Senior Technical Writer at Royal Bank of Canada, Noida

February 28, 2025 - July 16, 2025

Collaborated with backend engineers, DevOps teams, and product managers to draft User Manuals and Developer guides in Markdown language. Documented JMS-to-Kafka bridge functionality including message flow, configuration, and deployment options (VM, Docker, K8s). Authored internal documentation to assist integration teams in transitioning from legacy JMS to Kafka. Performed gap analysis on Confluence and internal tools to improve documentation consistency. Supported Sales and Customer Success with internal-facing documentation. Created reusable templates and reviewed white papers and solution accelerators for accuracy and clarity.

Senior Technical Writer at Hewlett Packard Enterprise, Bangalore

March 31, 2024 - July 16, 2025

Created and reviewed solution accelerators, standard operating procedures, and technical conference white papers. Conducted gap analysis between Statements of Work (SOW) from internal and regional sources. Coordinated with SMEs and architects to translate technical input into clear content.

Technical Writer at Walmart, USA

March 31, 2022 - July 16, 2025

Produced project documentation on Confluence and Jira, developed audio-visual content for employee engagement, and created a department SharePoint site. Conducted business analysis for eCommerce and assisted the director with presentation materials.

Product Marketing Analyst & Technical Writer at AppViewX, New York, USA

August 31, 2021 - July 16, 2025

Authored blogs on machine identity, cybersecurity, and certificate lifecycle management. Coordinated with growth marketing, product quality, marketing, and sales teams to align content and messaging.

Content Writer at SmartKarrot Inc, Texas, USA

March 31, 2021 - July 16, 2025

Wrote blogs on customer success, experience, retention, and churn. Collaborated with SEO outreach, product quality, marketing, and sales teams.

Freelance Writer at Globussoft, Bangalore

July 31, 2020 - July 16, 2025

Produced product reviews, comparisons, marketing materials, and blog content. Worked closely with technical specialists and subject matter experts to ensure accuracy and quality.

Contributing Writer at Thrive Global, Mumbai

February 29, 2020 - July 16, 2025

Authored articles on mental health and spirituality.

Script Writer at Tagbin Services, Gurugram

February 29, 2020 - July 16, 2025

Wrote scripts for documentaries, audio guides, and print materials for the Sri Sathya Sai Baba Museum in Bangalore.

Content Creator & Editor at Mudra Consultancy Group, Bhilai

November 30, 2018 - July 16, 2025

Created and edited web content, blogs, newsletters, business collaterals, and client communications.

Software Architect & Developer at ITC Infotech, Bangalore and Copenhagen

December 31, 2011 - July 16, 2025

Worked with clients like Danske Bank, Denmark, developing software using technologies like Dot Net, C#, SQL, Mainframe-PL/1, and JCL. Created functional and technical specifications, collaborated with business analysts and developers, and authored release notes and white papers.

Software Developer at Wipro Technologies, Pune and Exeter

December 31, 2008 - July 16, 2025

Developed software for client Friends Life, UK. Created functional and technical specifications, release notes, and white papers. Involved in system analysis, functional design, and application development.