Doha Mossadeq

Respond to 20+ customer requests in-person and on the phone, offering excellent support and tailored recommendations to address implicit and explicit needs. Action 25+ client banking opportunities on a weekly basis based on customer profile and lifestyle. Handle all types of customers in a high-traffic branch, while meeting sales targets and maintaining customer satisfaction at top 30% of market. Trained and onboarded two new customer representatives regarding company system, procedures, and products in less than two months and provided feedback. Support other customer representatives in their transactions while increasing personal banking and commercial banking opportunities. Ensure account security and conduct due diligence using 5+ authentication tools while keeping clients comfortable.

Operated and monitored large, macro-enabled Excel databases with 7,000+ entries. Prepared detailed weekly and ad-hoc reports and presentations on business data, findings, and trends for upper management. Introduced a key idea that would optimize business operations on 3+ KPIs. Communicated efficiently and effectively with international colleagues across departments. Obtained extra projects due to strong work ethic, determination, and professionalism. Produced a step by step handbook with 10+ pages on business operations used by the entire North American team. Created two smart, interactive PivotCharts displayed in corporate intranet for data tracking purposes. Conducted weekly auditing for business proposals on 10+ elements.

Established good rapport with clientele by using strong communication skills. Multi-tasked competing priorities in a fast-paced environment while maintaining excellent customer service for 60+ people. Documented and organized reservations, alerted servers and managers of key information, and managed event bookings. Acquired some experience in recruitment processes (e.g. interviews).