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Hi, I'm Doha Mossadeq. I have a solid background in client relationship management, operations, and customer service, with hands-on experience in business analytics and consulting. Through my various roles, I've honed my skills in handling customer needs with care and efficiency, as well as collaborating across teams and departments on a global scale. I’m passionate about problem-solving and have a keen eye for optimizing operations and delivering quality service. I enjoy taking on new challenges and continuously learning to better support my team and clients. I have extensive knowledge in writing in English. I have been studying in English since I was 2 years old and have won numerous spelling bees and writing contests. I wrote business proposals in college based on clients' brands and demands. I very much enjoy creative writing as a passion on my free time: short stories, articles, blogs, poems, etc. I am very creative, sing as well, and passionate about the power of words.…Hi, I'm Doha Mossadeq. I have a solid background in client relationship management, operations, and customer service, with hands-on experience in business analytics and consulting. Through my various roles, I've honed my skills in handling customer needs with care and efficiency, as well as collaborating across teams and departments on a global scale. I’m passionate about problem-solving and have a keen eye for optimizing operations and delivering quality service. I enjoy taking on new challenges and continuously learning to better support my team and clients. I have extensive knowledge in writing in English. I have been studying in English since I was 2 years old and have won numerous spelling bees and writing contests. I wrote business proposals in college based on clients' brands and demands. I very much enjoy creative writing as a passion on my free time: short stories, articles, blogs, poems, etc. I am very creative, sing as well, and passionate about the power of words.

Doha Mossadeq

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Hi, I'm Doha Mossadeq. I have a solid background in client relationship management, operations, and customer service, with hands-on experience in business analytics and consulting. Through my various roles, I've honed my skills in handling customer needs with care and efficiency, as well as collaborating across teams and departments on a global scale. I’m passionate about problem-solving and have a keen eye for optimizing operations and delivering quality service. I enjoy taking on new challenges and continuously learning to better support my team and clients. I have extensive knowledge in writing in English. I have been studying in English since I was 2 years old and have won numerous spelling bees and writing contests. I wrote business proposals in college based on clients' brands and demands. I very much enjoy creative writing as a passion on my free time: short stories, articles, blogs, poems, etc. I am very creative, sing as well, and passionate about the power of words.…Hi, I'm Doha Mossadeq. I have a solid background in client relationship management, operations, and customer service, with hands-on experience in business analytics and consulting. Through my various roles, I've honed my skills in handling customer needs with care and efficiency, as well as collaborating across teams and departments on a global scale. I’m passionate about problem-solving and have a keen eye for optimizing operations and delivering quality service. I enjoy taking on new challenges and continuously learning to better support my team and clients. I have extensive knowledge in writing in English. I have been studying in English since I was 2 years old and have won numerous spelling bees and writing contests. I wrote business proposals in college based on clients' brands and demands. I very much enjoy creative writing as a passion on my free time: short stories, articles, blogs, poems, etc. I am very creative, sing as well, and passionate about the power of words.

Available to hire

Hi, I’m Doha Mossadeq. I have a solid background in client relationship management, operations, and customer service, with hands-on experience in business analytics and consulting. Through my various roles, I’ve honed my skills in handling customer needs with care and efficiency, as well as collaborating across teams and departments on a global scale.

I’m passionate about problem-solving and have a keen eye for optimizing operations and delivering quality service. I enjoy taking on new challenges and continuously learning to better support my team and clients.

I have extensive knowledge in writing in English. I have been studying in English since I was 2 years old and have won numerous spelling bees and writing contests. I wrote business proposals in college based on clients’ brands and demands. I very much enjoy creative writing as a passion on my free time: short stories, articles, blogs, poems, etc. I am very creative, sing as well, and passionate about the power of words.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

French

Advanced

Arabic

Advanced

Spanish; Castilian

Intermediate

Work Experience

Customer Service Representative at Bank of Montreal

March 1, 2022 - Present

Respond to 20+ customer requests in-person and on the phone, offering excellent support and tailored recommendations to address implicit and explicit needs. Action 25+ client banking opportunities on a weekly basis based on customer profile and lifestyle. Handle all types of customers in a high-traffic branch, while meeting sales targets and maintaining customer satisfaction at top 30% of market. Trained and onboarded two new customer representatives regarding company system, procedures, and products in less than two months and provided feedback. Support other customer representatives in their transactions while increasing personal banking and commercial banking opportunities. Ensure account security and conduct due diligence using 5+ authentication tools while keeping clients comfortable.

Bid Management Operations Excellence Specialist at Dassault Systèmes

October 31, 2020 - July 16, 2025

Operated and monitored large, macro-enabled Excel databases with 7,000+ entries. Prepared detailed weekly and ad-hoc reports and presentations on business data, findings, and trends for upper management. Introduced a key idea that would optimize business operations on 3+ KPIs. Communicated efficiently and effectively with international colleagues across departments. Obtained extra projects due to strong work ethic, determination, and professionalism. Produced a step by step handbook with 10+ pages on business operations used by the entire North American team. Created two smart, interactive PivotCharts displayed in corporate intranet for data tracking purposes. Conducted weekly auditing for business proposals on 10+ elements.

Hostess at Sir Winston Churchill Pub Complex

December 31, 2019 - July 16, 2025

Established good rapport with clientele by using strong communication skills. Multi-tasked competing priorities in a fast-paced environment while maintaining excellent customer service for 60+ people. Documented and organized reservations, alerted servers and managers of key information, and managed event bookings. Acquired some experience in recruitment processes (e.g. interviews).

Administrative Assistant at Riad Clé de Sol

August 31, 2018 - July 16, 2025

Handled all client correspondence and resolved last-minute issues with a high level of customer service. Monitored hotel owner's work calendar and scheduled appointments, meetings, and travel. Developed and updated two spreadsheets on a weekly basis to gather, track, and analyze sales and customer data. Maintained required stock levels by monitoring inventory and placing purchase orders when necessary. Turned raw data from travel agencies into valuable information and actionable solutions that enhanced sales and marketing by 85%. Prepared invoices with 3+ quality-control checks to ensure accuracy.