Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a Technical Writer with over 7 years of experience creating clear, concise, and user-focused documentation across multiple platforms. I enjoy collaborating with engineers, QA specialists, and product managers to deliver high-quality, accurate content that helps improve product usability. Leading teams and coordinating recruitment have been rewarding parts of my career. Passionate about technical communication, I specialize in crafting user manuals, release notes, and training materials. I strive to make complex technical concepts accessible and engaging for a diverse audience, always aiming to contribute positively to the overall user experience.…I am a Technical Writer with over 7 years of experience creating clear, concise, and user-focused documentation across multiple platforms. I enjoy collaborating with engineers, QA specialists, and product managers to deliver high-quality, accurate content that helps improve product usability. Leading teams and coordinating recruitment have been rewarding parts of my career. Passionate about technical communication, I specialize in crafting user manuals, release notes, and training materials. I strive to make complex technical concepts accessible and engaging for a diverse audience, always aiming to contribute positively to the overall user experience.

Susmita Pasupula

Writer, Content Creator, Content Designer, +2





I am a Technical Writer with over 7 years of experience creating clear, concise, and user-focused documentation across multiple platforms. I enjoy collaborating with engineers, QA specialists, and product managers to deliver high-quality, accurate content that helps improve product usability. Leading teams and coordinating recruitment have been rewarding parts of my career. Passionate about technical communication, I specialize in crafting user manuals, release notes, and training materials. I strive to make complex technical concepts accessible and engaging for a diverse audience, always aiming to contribute positively to the overall user experience.…I am a Technical Writer with over 7 years of experience creating clear, concise, and user-focused documentation across multiple platforms. I enjoy collaborating with engineers, QA specialists, and product managers to deliver high-quality, accurate content that helps improve product usability. Leading teams and coordinating recruitment have been rewarding parts of my career. Passionate about technical communication, I specialize in crafting user manuals, release notes, and training materials. I strive to make complex technical concepts accessible and engaging for a diverse audience, always aiming to contribute positively to the overall user experience.

Available to hire

I am a Technical Writer with over 7 years of experience creating clear, concise, and user-focused documentation across multiple platforms. I enjoy collaborating with engineers, QA specialists, and product managers to deliver high-quality, accurate content that helps improve product usability. Leading teams and coordinating recruitment have been rewarding parts of my career.

Passionate about technical communication, I specialize in crafting user manuals, release notes, and training materials. I strive to make complex technical concepts accessible and engaging for a diverse audience, always aiming to contribute positively to the overall user experience.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Technical Writer at Kofax

December 31, 2023 - July 16, 2025

Created and managed technical documentation using Microsoft Word and XMetaL applying XML-based structured authoring practices. Enhanced user manuals, SOPs, and training materials by capturing and annotating images using Snagit for improved user experience. Maintained documentation in a centralized repository tool (Team Foundation Server) to ensure version control. Led and mentored a diverse team of technical writers to ensure consistent quality and compliance with internal documentation standards.

Technical Writer at Wipro India Pvt Ltd.

May 31, 2021 - July 16, 2025

Created and updated technical documentation for Apple maps, ensuring alignment with Apple’s brand standards. Developed structured content using Confluence to improve knowledge sharing and accessibility. Produced training materials and presentations using Keynote and Pages to clearly communicate product updates. Managed team workload and resource planning to ensure timely delivery of documentation for enterprise-wide IT initiatives. Created newsletters communicating important content and tool updates to internal stakeholders.

Associate Analyst at Tech Mahindra Ltd.

September 30, 2019 - July 16, 2025

Created technical documentation including reports, working instructions, training manuals, and standard guidelines using Microsoft Word and PDF formats. Reviewed and edited documents to ensure clarity, accuracy, and compliance with company standards. Conducted detailed quality checks to meet technical and editorial standards. Worked on GSK documentation ensuring alignment with regulatory guidelines and maintaining content integrity. Translated complex technical and operational concepts into clear documentation accessible to both technical and non-technical stakeholders.

Content Engineer at Global Logic Technologies Pvt Ltd.

February 28, 2018 - July 16, 2025

Documented mapping data using Microsoft Word, ensuring clarity and consistency for internal stakeholders. Created training materials to onboard new employees covering mapping processes and Atlas tool usage. Contributed to the company’s internal knowledge base by organizing mapping-related documentation for reference by future teams and new hires. Worked on operations for Google Maps focusing on Points of Interest (POI), geocoding, association, annotation, and Street View enhancements.

Content Engineer at Minvesta India Pvt Ltd.

April 30, 2015 - July 16, 2025

Engaged extensively with Google Maps and Atlas software to draw 2D and 3D polygons for buildings and houses. Prepared internal guides and standard operating procedures using Microsoft Word to ensure consistent quality and efficient handover. Verified mapping accuracy by checking Points of Interest (POI), geocoded data, annotations, and Street View alignment.