I am a dynamic and motivated marketing and graphic design professional with international experience and a strong ability to adapt quickly to new environments. I excel in stress management and effective communication, particularly when working with cross-functional and multi-cultural teams. My professional journey has sharpened both my creative and analytical skills, allowing me to deliver impactful content, drive digital engagement, and support brand growth through visual storytelling and performance-based marketing strategies. With a flexible mindset, keen attention to detail, and solid technical knowledge of tools like Adobe Creative Suite, Figma, WordPress, and CRM platforms, I am ready to contribute to the success of innovative and collaborative teams.

Noemi Gabrielle

I am a dynamic and motivated marketing and graphic design professional with international experience and a strong ability to adapt quickly to new environments. I excel in stress management and effective communication, particularly when working with cross-functional and multi-cultural teams. My professional journey has sharpened both my creative and analytical skills, allowing me to deliver impactful content, drive digital engagement, and support brand growth through visual storytelling and performance-based marketing strategies. With a flexible mindset, keen attention to detail, and solid technical knowledge of tools like Adobe Creative Suite, Figma, WordPress, and CRM platforms, I am ready to contribute to the success of innovative and collaborative teams.

Available to hire

I am a dynamic and motivated marketing and graphic design professional with international experience and a strong ability to adapt quickly to new environments. I excel in stress management and effective communication, particularly when working with cross-functional and multi-cultural teams.

My professional journey has sharpened both my creative and analytical skills, allowing me to deliver impactful content, drive digital engagement, and support brand growth through visual storytelling and performance-based marketing strategies. With a flexible mindset, keen attention to detail, and solid technical knowledge of tools like Adobe Creative Suite, Figma, WordPress, and CRM platforms, I am ready to contribute to the success of innovative and collaborative teams.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Italian
Fluent
English
Advanced

Work Experience

Marketing Assistant at Lunar
January 1, 2024 - Present
Responsible for customer retention, promotion management and content creation, with a focus on improving the user experience on websites. Managing collaborations with partners and providers for special operations. Copywriting and management of various social media platforms, including Instagram and Telegram, with a focus on the creation and execution of promotions and other brand-related content. Key competences: copywriting, use of WordPress (CMS), FastTrack/SendGrid and Whitelabel (CRM).
Customer Support at Lunar
January 31, 2024 - July 16, 2025
Assisting customers via chat and email, providing timely and effective support. Representing the company externally by interacting with customers in a professional and courteous manner. Managing the opening and closure of accounts, ensuring procedures are correctly followed. Resolving customer issues related to their accounts, offering swift and satisfactory solutions. Training new customer service agents, ensuring an effective onboarding process and adequate preparation.
Live Game Presenter at Evolution Gaming
October 31, 2022 - July 16, 2025
LiveGame Presenter able to interact with the players online. Team work and ability to stay in front of the camera. Show with microphone lightning roulette, blackjack, speed blackjack, poker, baccarat, roulette.
Casino Bartender at Grosvenor Casino
August 31, 2020 - July 16, 2025
Prepared traditional cocktails and long drinks with precision and flair. Mixed and presented cocktails in a choreographed and engaging manner to entertain customers. Managed the cleaning, ordering, and restocking of the cocktail workstation. Assisted colleagues in maintaining cleanliness and organization on the floor.
Marketing Assistant at Lunar
January 1, 2024 - Present
Responsible for customer retention, promotion management, and content creation, focusing on improving user experience on websites. Managed collaborations with partners and providers for special operations. Oversaw copywriting and management of various social media platforms including Instagram and Telegram, focusing on promotions and brand-related content. Used WordPress (CMS), FastTrack/SendGrid and Whitelabel (CRM) tools effectively.
Customer Support at Lunar
January 31, 2024 - July 16, 2025
Assisted customers via chat and email with timely and effective support. Represented the company externally by interacting professionally with customers. Managed the opening and closure of accounts, ensuring procedures were properly followed. Resolved customer issues swiftly and satisfactorily. Trained new customer service agents to ensure effective onboarding and preparation.
Live Game Presenter at Evolution Gaming
October 31, 2022 - July 16, 2025
Conducted live game presenting, interacting with players online via camera. Worked effectively in a team and stayed in front of the camera during live shows involving various games such as lightning roulette, blackjack, poker, baccarat, and roulette.
Casino Bartender at Grosvenor Casino
August 31, 2020 - July 16, 2025
Prepared traditional cocktails and long drinks with precision and flair. Mixed and presented cocktails in an engaging manner to entertain customers. Managed cleaning, ordering, and restocking of the cocktail workstation and assisted colleagues in maintaining cleanliness and organization on the casino floor.
Casino Bartender at Evolution Gaming
August 1, 2020 - October 21, 2025
Bartended in a casino environment, preparing and serving beverages, assisting guests, and maintaining a clean and organized workspace while supporting colleagues.
Live Game Presenter at Lunar Malta
October 2, 2022 - October 21, 2025
Interacted with players during live online game sessions, maintaining on-camera presence, engaging audiences, and collaborating with the team to deliver an entertaining experience.
Customer Support at Lunar Malta
January 1, 2024 - October 21, 2025
Provided timely and effective customer support via chat and email, assisted with onboarding and troubleshooting, and contributed to a positive user experience.
Customer Support at Lunar Malta
January 1, 2024 - Present
Continued customer support responsibilities, assisting customers and ensuring satisfaction.
Customer Support Specialist at Lunar Malta
January 1, 2024 - October 21, 2025
Assisting customers via chat and email, providing timely and effective support. Representing the company externally by interacting with customers in a professional and courteous manner. Managing the opening and closing of accounts, ensuring procedures are correctly followed. Resolving customer issues related to their accounts, offerings with swift and satisfactory solutions. Training new customer service agents, ensuring a good onboarding process and adequate preparation.

Education

High School Diploma at I.I.S Antonello, Messina
September 1, 2012 - July 31, 2017
Higher National Certificate at EBS SCHOOL
January 1, 2019 - December 31, 2019
High School Diploma at I.I.S Antonello, Messina
September 1, 2012 - July 31, 2017
Higher National Certificate at EBS SCHOOL, London, UK
January 1, 2019 - December 31, 2019
Diploma at I.I.S Antonello, Messina, Messina, Italy
September 1, 2012 - July 1, 2017
Higher National Certificate - Marketing/CRM Specialist at EBSS School, London, UK
January 1, 2019 - December 31, 2019
Digital & Graphic Design at I.I.S Antonello University, Milan
September 1, 2012 - July 1, 2017

Qualifications

Diploma
September 1, 2012 - July 1, 2017
Higher National Certificate - Marketing/CRM Specialist
January 1, 2019 - December 31, 2019

Industry Experience

Gaming, Media & Entertainment, Travel & Hospitality, Professional Services, Software & Internet, Education, Retail