Available to hire
Hi, I’m Giacomo Granata, a highly motivated QA Test Lead with over six years of experience in the AAA video game and AI industries. I specialize in driving quality assurance, managing risks, and leading teams to deliver top-notch products. I pride myself on fostering collaborative environments and continuously improving processes to achieve the best results.
In addition to my QA expertise, I am passionate about game design and have developed my own tabletop RPG blending magic and cyberpunk themes. Outside of work, I enjoy sharing my projects with an engaged community on Twitch and exploring new ways to innovate in both gaming and AI.
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Italian
Fluent
Work Experience
QA Test Lead at Lionbridge Poland
June 30, 2025 - July 17, 2025Led QA teams on high-profile AAA gaming and AI tool projects. Directed game testing, ensuring adherence to project deadlines and quality standards. Conducted risk assessments, efficiently resolving testing bottlenecks. Managed recruitment and training processes for testing teams, contributing to growth and project success. Enhanced internal QA processes, leading to a significant increase in testing efficiency.
TTRPG Designer - MOF: Fate Masters TTRPG at Side-Gig (Self Employed)
December 31, 2025 - July 17, 2025Developed and designed the MOF: Fate Masters tabletop RPG, blending magic and cyberpunk genres. Published a comprehensive 51-page rule set featuring 7 playable origins, 70 abilities, and 80 unique items. Successfully launched monthly showcases on Twitch, growing an engaged player base.
Customer Care / Front Office / Personal assistant at Zenith Quality Services Ltd.
March 31, 2019 - July 17, 2025Handled high-profile clients, including advocates, doctors, and politicians, providing excellent service. Managed up to 210 calls daily, delivering timely information and resolving inquiries. Achieved expert status in call handling within a month, improving response times by 20%.
SEU Country Coordinator at Infosys BPO
May 31, 2017 - July 17, 2025Coordinated Southern Europe support teams, managing escalations, training, and daily KPIs. Collaborated with customers to improve satisfaction and support quality, leading to a 10% reduction in escalations. Assisted in implementing Lean Six Sigma automation processes, enhancing support speed.
Social Media Administrator and Webmaster at FreeFlyTour Viaggi
April 30, 2016 - July 17, 2025Managed official website as Webmaster. Created personalized graphics for advertisements. Developed social media campaigns and organized events.
iOS Technical support Tier 1 at Teleperformance Hellas
July 31, 2015 - July 17, 2025Provided technical support for Italian customers ensuring high satisfaction and promoting Apple products. Achieved 95% issue resolution and 100% logging compliance. Contributed to teamwork and mentored new colleagues.
Senior Graphic Designer at Gruppo Paglia
June 30, 2014 - July 17, 2025Managed workshops and created various products including brochures, business cards, t-shirts, logos, and customized graphics.
QA Test Lead at Lionbridge Poland
June 30, 2025 - July 17, 2025Led QA teams on high-profile AAA gaming and AI tool projects. Directed game testing, ensuring adherence to project deadlines and quality standards. Conducted risk assessments and resolved testing bottlenecks efficiently. Managed recruitment and training processes for testing teams, contributing to growth and project success. Enhanced internal QA processes, significantly increasing testing efficiency.
TTRPG Designer - MOF: Fate Masters TTRPG at Side-Gig (Self Employed)
January 1, 2007 - PresentDeveloped and designed the MOF: Fate Masters tabletop RPG, blending magic and cyberpunk genres. Published a comprehensive 51-page rule set featuring 7 playable origins, 70 abilities, and 80 unique items. Successfully launched monthly showcases on Twitch, growing an engaged player base.
Customer Care / Front Office / Personal Assistant at Zenith Quality Services Ltd.
March 31, 2019 - July 17, 2025Handled high-profile clients including advocates, doctors, and politicians, providing excellent service. Managed up to 210 calls daily, delivering timely information and resolving inquiries. Achieved expert status in call handling within a month and improved response times by 20%.
SEU Country Coordinator at Infosys BPO
May 31, 2017 - July 17, 2025Coordinated Southern Europe support teams, managing escalations, training, and daily KPIs. Collaborated with customers to improve satisfaction and support quality, leading to a 10% reduction in escalations. Assisted in implementing Lean Six Sigma automation processes, enhancing support speed.
Social Media Administrator and Webmaster at FreeFlyTour Viaggi
April 30, 2016 - July 17, 2025Managed official website as Webmaster. Created personalized graphics for advertisements. Developed social media campaigns and organized events.
iOS Technical Support Tier 1 at Teleperformance Hellas
July 31, 2015 - July 17, 2025Provided technical support for Italian customers, ensuring high satisfaction and promoting Apple products. Achieved 95% issue resolution and 100% logging compliance. Contributed to team work and mentored new colleagues.
Senior Graphic Designer at Gruppo Paglia
June 30, 2014 - July 17, 2025Managed workshops and created various products including brochures, business cards, t-shirts, logos, and customized graphics.
Education
Entry Level Certificate in ESOL International at ESE School of Malta
January 1, 2011 - December 31, 2011Diploma in Architecture and Furniture at Liceo Artistico Emilio Greco
January 1, 2006 - December 31, 2011Entry Level Certificate in ESOL International at ESE School of Malta
January 1, 2011 - December 31, 2011Diploma in Architecture and Furniture at Liceo Artistico Emilio Greco
January 1, 2006 - December 31, 2011Qualifications
Entry Level Certificate in ESOL International
January 1, 2011 - December 31, 2011Entry Level Certificate in ESOL International
January 1, 2011 - December 31, 2011Industry Experience
Gaming, Software & Internet, Media & Entertainment, Professional Services, Travel & Hospitality
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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