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Hi! I'm a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation. I'm a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.…Hi! I'm a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation. I'm a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.

Măcină Iosif - Beniamin

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Hi! I'm a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation. I'm a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.…Hi! I'm a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation. I'm a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.

Available to hire

Hi! I’m a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation.

I’m a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

User Management Specialist at CGI IT Romania SRL

February 1, 2025 - Present

CGI IT Romania SRL, part of a global IT and business consulting firm, where I manage user accesses on platforms mostly using APIs in Postman. I improved JavaScript scripts for automation tasks involving data extraction and reporting, created new scripts for filtering and categorizing large user lists to deactivate accounts based on specific criteria, and enhanced scripts for client-requested data extractions in specific scenarios.

Technical Support Engineer at Genos Outsourcing SRL

February 28, 2025 - July 17, 2025

Supported an eLearning platform called Learn365 built on SharePoint, gaining proficiency in Microsoft technologies such as Azure, SharePoint, Microsoft Dynamics, Power BI, and Power Automate. Involved in QA manual testing including black box, grey box, and functional/non-functional testing, creating test cases and collaborating with developers on bugs. Improved internal and customer-facing documentation through technical writing. Provided onboarding support including app installation, configuration, and training.

Community Engagement & Support Assistant at Christ is the Answer Ministries, Bucharest

October 31, 2020 - July 17, 2025

Contributed to daily operations with leadership, motivational speaking, music activities, video editing, and IT hardware maintenance. Focused primarily on video editing, translation of training materials, and IT support, raising professionalism and advocating for modern IT technologies in the community.

Freelancing Project at App developer

January 31, 2023 - July 17, 2025

Designed a custom digital dictionary web application linking written and audio content for a Roma dialect. Utilized HTML, CSS, and JavaScript to create the application, which is integrated via QR code with a hardcopy dictionary and hosted on the organization's website.

IT Technician/Web Designer at Centrul Popular de Cercetare și Documentare

December 31, 2023 - July 17, 2025

Provided hardware and software solutions and improved online visibility by designing and updating the NGO's website using HTML, CSS, WordPress, and graphic tools. Supported the NGO's learning and development activities through IT maintenance and web services.

IT Help Desk Analyst at NTT Data

October 31, 2022 - July 17, 2025

Offered IT service desk support to TUI Travel users, contributing to team productivity and training new employees on procedures to ensure swift independence. Skills included Active Directory, Office 365, Service Now, Citrix, and Shared Drive.