Hi! I'm a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation. I'm a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.

Măcină Iosif - Beniamin

Hi! I'm a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation. I'm a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.

Available to hire

Hi! I’m a highly skilled and motivated IT professional with over 4 years of experience in Application Support. I am proficient at diagnosing and resolving software issues, maintaining application stability, and providing excellent user support. I thrive in fast-paced environments and excel at managing multiple priorities while ensuring smooth software operation.

I’m a strong communicator who loves learning and improving continuously. I enjoy collaborating with teams, improving documentation, and automating processes to optimize workflows. Outside of IT, I have experience in video editing and web design, which allows me to bring a creative touch to my technical work.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

English
Advanced

Work Experience

User Management Specialist at CGI IT Romania SRL
February 1, 2025 - Present
CGI IT Romania SRL, part of a global IT and business consulting firm, where I manage user accesses on platforms mostly using APIs in Postman. I improved JavaScript scripts for automation tasks involving data extraction and reporting, created new scripts for filtering and categorizing large user lists to deactivate accounts based on specific criteria, and enhanced scripts for client-requested data extractions in specific scenarios.
Technical Support Engineer at Genos Outsourcing SRL
February 28, 2025 - July 17, 2025
Supported an eLearning platform called Learn365 built on SharePoint, gaining proficiency in Microsoft technologies such as Azure, SharePoint, Microsoft Dynamics, Power BI, and Power Automate. Involved in QA manual testing including black box, grey box, and functional/non-functional testing, creating test cases and collaborating with developers on bugs. Improved internal and customer-facing documentation through technical writing. Provided onboarding support including app installation, configuration, and training.
Community Engagement & Support Assistant at Christ is the Answer Ministries, Bucharest
October 31, 2020 - July 17, 2025
Contributed to daily operations with leadership, motivational speaking, music activities, video editing, and IT hardware maintenance. Focused primarily on video editing, translation of training materials, and IT support, raising professionalism and advocating for modern IT technologies in the community.
Freelancing Project at App developer
January 31, 2023 - July 17, 2025
Designed a custom digital dictionary web application linking written and audio content for a Roma dialect. Utilized HTML, CSS, and JavaScript to create the application, which is integrated via QR code with a hardcopy dictionary and hosted on the organization's website.
IT Technician/Web Designer at Centrul Popular de Cercetare și Documentare
December 31, 2023 - July 17, 2025
Provided hardware and software solutions and improved online visibility by designing and updating the NGO's website using HTML, CSS, WordPress, and graphic tools. Supported the NGO's learning and development activities through IT maintenance and web services.
IT Help Desk Analyst at NTT Data
October 31, 2022 - July 17, 2025
Offered IT service desk support to TUI Travel users, contributing to team productivity and training new employees on procedures to ensure swift independence. Skills included Active Directory, Office 365, Service Now, Citrix, and Shared Drive.

Education

Bachelor’s Degree at Faculty of Social Working
January 1, 2014 - December 31, 2017
Bachelor's Degree at Faculty of Social Working
January 1, 2014 - December 31, 2017

Qualifications

Azure AZ-900 Fundamentals
January 1, 2024 - December 31, 2024
ITIL 4 Foundation Program
January 1, 2021 - December 31, 2021
Web Design Course
January 1, 2020 - December 31, 2021

Industry Experience

Professional Services, Software & Internet, Education, Non-Profit Organization, Media & Entertainment, Government

Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

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