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Hi, I'm Rachel, a freelance writer and educator passionate about developing and promoting quality writing. I enjoy working independently and collaborating with teams that have meaningful missions. With a background in creative writing and a strong commitment to education, I love helping students and clients improve their literacy and digital skills. I've worked across various sectors including AI training, customer success, and tutoring, and I find great satisfaction in supporting learners at different stages. Whether creating compelling written content, training AI models, or tutoring students, I bring my enthusiasm and expertise to every project.…Hi, I'm Rachel, a freelance writer and educator passionate about developing and promoting quality writing. I enjoy working independently and collaborating with teams that have meaningful missions. With a background in creative writing and a strong commitment to education, I love helping students and clients improve their literacy and digital skills. I've worked across various sectors including AI training, customer success, and tutoring, and I find great satisfaction in supporting learners at different stages. Whether creating compelling written content, training AI models, or tutoring students, I bring my enthusiasm and expertise to every project.

Rachel P. Brownell

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Hi, I'm Rachel, a freelance writer and educator passionate about developing and promoting quality writing. I enjoy working independently and collaborating with teams that have meaningful missions. With a background in creative writing and a strong commitment to education, I love helping students and clients improve their literacy and digital skills. I've worked across various sectors including AI training, customer success, and tutoring, and I find great satisfaction in supporting learners at different stages. Whether creating compelling written content, training AI models, or tutoring students, I bring my enthusiasm and expertise to every project.…Hi, I'm Rachel, a freelance writer and educator passionate about developing and promoting quality writing. I enjoy working independently and collaborating with teams that have meaningful missions. With a background in creative writing and a strong commitment to education, I love helping students and clients improve their literacy and digital skills. I've worked across various sectors including AI training, customer success, and tutoring, and I find great satisfaction in supporting learners at different stages. Whether creating compelling written content, training AI models, or tutoring students, I bring my enthusiasm and expertise to every project.

Available to hire

Hi, I’m Rachel, a freelance writer and educator passionate about developing and promoting quality writing. I enjoy working independently and collaborating with teams that have meaningful missions. With a background in creative writing and a strong commitment to education, I love helping students and clients improve their literacy and digital skills.

I’ve worked across various sectors including AI training, customer success, and tutoring, and I find great satisfaction in supporting learners at different stages. Whether creating compelling written content, training AI models, or tutoring students, I bring my enthusiasm and expertise to every project.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

AI Trainer and Evaluator (Expert) at Outlier

December 1, 2023 - Present

Expert-level contributor to projects aimed at optimizing large language models. Train Generative AI models by developing complex prompts and ideal responses while adhering to project-specific constraints. Evaluate the Generative AI assistant’s performance in understanding and responding to text, images, and audio data.

Customer Success Manager at W. W. Norton & Company

May 1, 2023 - July 17, 2025

Assisted high schools with onboarding and product setup to foster successful usage of ebooks and digital courseware, including in campus Learning Management Systems (via LTI integration and SSO). Created customer support strategies to increase customer retention, such as written guides and how-to videos. Monitored customers’ digital engagement and addressed customer inquiries with timely and accurate updates.

Sales Representative at W. W. Norton & Company

May 1, 2021 - July 17, 2025

Presented in person and virtually to high school teachers and district administrators on proprietary textbooks and digital courseware. Managed customer accounts to secure customer satisfaction and repeat business. Grew the West Coast territory via research efforts, Salesforce reports, Excel spreadsheets, and Outlook mail merges.

Communications Research Associate at Center for International Trade & Transportation

July 1, 2019 - July 17, 2025

Wrote and published the Center’s bimonthly e-mail blasts and quarterly newsletter. Edited reports, grant proposals, white papers, and the Director of Research’s book, Empowering the New Mobility Workforce. Assisted with project and grant application management.

Editor-in-Chief at RipRap Journal

May 1, 2019 - July 17, 2025

Managed the journal’s editorial staff, Submittable account, promotion and marketing, and release party. Constructed the journal using Adobe InDesign. Organized and hosted all Master of Fine Arts (MFA) readings and events for California State University, Long Beach’s English department.