Hi, I'm Khushi Shah, a dedicated Account Manager with over three years of experience in client servicing, marketing strategy development, and campaign management. I specialize in driving brand engagement through innovative strategies and influencer partnerships. My passion lies in delivering creative solutions with precision, even in fast-paced environments, which helps elevate brands and create meaningful connections with audiences. Beyond marketing, I have diverse experience in fashion styling and customer experience leadership, which enriches my understanding of consumer behavior and brand presentation. I'm enthusiastic about blending creativity with analytics to optimize campaigns and enhance customer journeys.…

Khushi Shah

Hi, I'm Khushi Shah, a dedicated Account Manager with over three years of experience in client servicing, marketing strategy development, and campaign management. I specialize in driving brand engagement through innovative strategies and influencer partnerships. My passion lies in delivering creative solutions with precision, even in fast-paced environments, which helps elevate brands and create meaningful connections with audiences. Beyond marketing, I have diverse experience in fashion styling and customer experience leadership, which enriches my understanding of consumer behavior and brand presentation. I'm enthusiastic about blending creativity with analytics to optimize campaigns and enhance customer journeys.…

Available to hire

Hi, I’m Khushi Shah, a dedicated Account Manager with over three years of experience in client servicing, marketing strategy development, and campaign management. I specialize in driving brand engagement through innovative strategies and influencer partnerships. My passion lies in delivering creative solutions with precision, even in fast-paced environments, which helps elevate brands and create meaningful connections with audiences.

Beyond marketing, I have diverse experience in fashion styling and customer experience leadership, which enriches my understanding of consumer behavior and brand presentation. I’m enthusiastic about blending creativity with analytics to optimize campaigns and enhance customer journeys.

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Work Experience

Fashion Stylist at Madeline’s Boutique
February 1, 2024 - Present
Curated personalized wardrobes by translating client preferences into tailored style solutions, leading to a 20% increase in repeat visits. Applied sales psychology to improve the customer journey, resulting in a 30% increase in average transaction value. Leveraged knowledge of clothing brands and fashion trends to position the boutique as a fashion authority. Analyzed daily sales and customer feedback to achieve KPIs consistently. Designed visual merchandising displays that increased featured item sales by 25%. Identified client demographics to match products effectively with customer lifestyles and aesthetics.
Fashion Stylist at Madeline’s Boutique
February 1, 2024 - Present
Curated personalized wardrobes by translating individual preferences into tailored style solutions, improving client satisfaction and leading to a 20% increase in repeat visits. Applied sales psychology to enhance the customer journey, resulting in a 30% increase in average transaction value. Demonstrated deep knowledge of clothing brands, designers, and emerging fashion trends to position the boutique as a fashion authority. Analyzed daily sales data and customer feedback to implement targeted improvements, consistently achieving KPIs and departmental goals. Created compelling and strategic product displays, increasing product visibility and driving a 25% increase in featured item sales. Identified specific client demographics and preferences to effectively match customers with products resonating with their lifestyle and aesthetic preferences.
Customer Experience Lead at Victoria’s Secret
January 31, 2024 - July 17, 2025
Managed daily store operations as a keyholder, launching new products and maintaining brand standards which improved store presentation and increased customer satisfaction scores by 15%. Ensured 100% accuracy in cash handling and billing while preserving positive customer relationships. Executed corporate marketing campaigns locally, matching national initiatives with customer needs. Optimized store layout and product placement using consumer behavior insights, leading to a 32% increase in conversion rates.
Customer Experience Lead at Victoria’s Secret
January 31, 2024 - July 17, 2025
Managed daily store operations as a keyholder, launched new products, maintained brand standards, and optimized checkout experiences using the POS system, enhancing store presentation and leading to a 15% increase in customer satisfaction scores. Resolved cash handling discrepancies and billing errors with precision and diplomacy, maintaining 100% accuracy in daily reconciliations while preserving positive customer relationships. Successfully implemented corporate marketing initiatives at the store level, ensuring seamless integration of national campaigns with local customer needs. Applied consumer psychology to optimize store layout and product placement, enhancing the customer journey and increasing conversion rates by 32%.
Account Manager at Dentsu (WAT Consult)
June 30, 2022 - July 17, 2025
Developed integrated content and media strategies for brands like Shoppers Stop and The Body Shop, increasing viewer engagement by 55% and generating over 1 million views. Strengthened client relationships and improved workflow efficiency by 30%, reducing project turnaround times. Managed paid digital campaigns across platforms like Meta and Google Ads, optimizing targeting and budgets up to ₹10 lakh, leading to a 35% increase in CTR and a 25% decrease in CPC. Tracked KPIs to improve overall campaign performance by 38%, maintained 100% financial accuracy in budget reports, and supported Account Directors with RFP preparation and media planning using various research tools.
Account Manager at Dentsu (WAT Consult)
June 30, 2022 - July 17, 2025
Developed integrated content and media strategies for brands like Shoppers Stop and The Body Shop by aligning influencer campaigns with KPIs, increasing viewer engagement by 55% and generating over 1 million views, which enhanced top-funnel brand visibility. Strengthened client relationships and improved workflow efficiency by 30%, reducing project turnaround time and increasing client satisfaction and retention. Managed paid digital campaigns across Meta and Google Ads with budgets up to ₹10 lakh, resulting in a 35% increase in CTR and a 25% decrease in CPC, driving campaign ROI and performance. Tracked and optimized campaign KPIs in real time using analytics platforms, improving overall campaign performance by 38% and supporting strategic decision-making with accurate post-campaign reporting. Maintained budget control reports and reconciled campaign finances with 100% financial accuracy, resolving discrepancies swiftly to ensure smooth billing cycles and maintain client trust. Supp
Digital Marketing Executive at Freelancer’s Academy
February 29, 2020 - July 17, 2025
Executed comprehensive SEO strategies (on-page and off-page), improving keyword rankings by 40% and organic traffic by 30%. Crafted and proofread professional blog content, ensuring error-free and brand-aligned messaging. Implemented technical SEO audits, strategic backlinking, content creation, keyword research, and analyzed Google Ads campaign performance. Developed consistent brand messaging across digital platforms for educational and beauty clients. Managed multiple content projects simultaneously under tight deadlines, achieving 100% on-time delivery and improving client satisfaction.
Digital Marketing Executive at Freelancer’s Academy
February 28, 2020 - July 17, 2025
Executed full-scale on-page and off-page SEO strategies including audits, backlinking, and content optimization, improving keyword rankings by 40% and boosting organic traffic by 30%. Crafted and proofread professional blog content for clients ensuring 100% brand-aligned messaging and error-free publications. Implemented comprehensive SEO initiatives including technical audits, strategic backlinking, targeted content creation, keyword research, and detailed performance analysis of Google Ads campaigns. Developed consistent brand messaging across digital platforms, strengthening brand identity for educational and beauty industry clients. Managed multiple content projects simultaneously under tight deadlines, delivering high-quality outputs and improving client satisfaction.

Education

Digital and Content Marketing at York University
May 1, 2023 - May 31, 2024
Marketing Management at Georgian College
May 1, 2022 - May 31, 2023
Bachelor of Business Administration at NMIMS
June 1, 2019 - May 31, 2022
Bachelor of Business Administration at NMIMS
June 1, 2019 - May 31, 2022
Marketing Management at Georgian College
May 1, 2022 - May 31, 2023

Qualifications

Fundamentals of Digital Marketing
January 1, 2023 - December 31, 2023
Meta Social Media Marketing
January 1, 2023 - December 31, 2023
HubSpot Content Marketing
January 1, 2023 - December 31, 2023
Google Ads Display Certification
January 1, 2023 - December 31, 2023
Google Ads Search Certification
January 1, 2023 - December 31, 2023
Google Analytics Individual Qualification
January 1, 2023 - December 31, 2023
Apple Search Ads Certification
January 1, 2023 - December 31, 2023
Google - Fundamentals of Digital Marketing
January 1, 2023 - December 31, 2023
Meta Social Media Marketing
January 1, 2023 - December 31, 2023
HubSpot Content Marketing
January 1, 2023 - December 31, 2023
Google Ads Display Certification
January 1, 2023 - December 31, 2023
Google Ads Search Certification
January 1, 2023 - December 31, 2023
Google Analytics Individual Qualification
January 1, 2023 - December 31, 2023
Apple Search Ads Certification
January 1, 2023 - December 31, 2023

Industry Experience

Retail, Consumer Goods, Professional Services, Media & Entertainment, Education