I’m Nicole Maron, a facilitator, writer, researcher, and problem-solver who makes order from chaos. After a career of wrestling with tech companies to make technology easier to use and more helpful to humans, I now focus on direct public good by partnering with government agencies, nonprofits, and charities to remove obstacles, streamline processes, and achieve better outcomes for everyone. I excel at collaborating with teammates at all levels, clarifying goals, discovering and balancing stakeholder priorities, and turning insights into clear strategic plans that optimize tasks and workflows. My strengths include uncovering themes and patterns, unifying teams around actionable roadmaps, and designing efficient task flows. I enjoy working with diverse organizations to remove blockers and drive tangible outcomes, from government and education to nonprofits and advocacy groups.…

Nicole Maron

I’m Nicole Maron, a facilitator, writer, researcher, and problem-solver who makes order from chaos. After a career of wrestling with tech companies to make technology easier to use and more helpful to humans, I now focus on direct public good by partnering with government agencies, nonprofits, and charities to remove obstacles, streamline processes, and achieve better outcomes for everyone. I excel at collaborating with teammates at all levels, clarifying goals, discovering and balancing stakeholder priorities, and turning insights into clear strategic plans that optimize tasks and workflows. My strengths include uncovering themes and patterns, unifying teams around actionable roadmaps, and designing efficient task flows. I enjoy working with diverse organizations to remove blockers and drive tangible outcomes, from government and education to nonprofits and advocacy groups.…

Available to hire

I’m Nicole Maron, a facilitator, writer, researcher, and problem-solver who makes order from chaos. After a career of wrestling with tech companies to make technology easier to use and more helpful to humans, I now focus on direct public good by partnering with government agencies, nonprofits, and charities to remove obstacles, streamline processes, and achieve better outcomes for everyone. I excel at collaborating with teammates at all levels, clarifying goals, discovering and balancing stakeholder priorities, and turning insights into clear strategic plans that optimize tasks and workflows.

My strengths include uncovering themes and patterns, unifying teams around actionable roadmaps, and designing efficient task flows. I enjoy working with diverse organizations to remove blockers and drive tangible outcomes, from government and education to nonprofits and advocacy groups.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Contributing Writer/Editor at Gruber Media
March 1, 2022 - Present
Co-creating a new travel and civic commentary book with project partner Brian Gruber, author of Surmountable and War: The Afterparty. Background research, writing, proofreading and editing. Writing and producing social media content.
Product Owner at 4insite, LLC
February 28, 2022 - July 17, 2025
Consistently delivered successful rapid Agile product releases for enterprise software. Oversaw 2-4 feature sets with 2-3 dev pods under rapidly shifting conditions. Translated requirements into user stories, led Agile ceremonies, and guerrilla-tested features. Wrote UX microcopy, marketing copy, and product releases.
Sr. UX Researcher/Strategist at Accenture
October 25, 2020 - July 17, 2025
Rescued UX research and design project for a key energy client. Saved relationship with Florida Light & Power through client collaboration. Delivered optimized task flow analysis for complex nuclear facility work order system. Managed service and product design research with 50+ social workers for State of California Child Welfare Digital Services. Developed Accessibility Roadmap to comply with WCAG guidelines preventing ADA lawsuits.
Sr. UX Researcher/Contractor at Ubisoft Games
February 21, 2018 - July 17, 2025
Wrangled 17 distributed game studios into consensus for Ubisoft’s home page redesign strategy and integrated publishing schedule. Delivered design guidelines, task analysis, brand consistency, feature prioritization, content hierarchy, and publishing prioritization guidelines. Delivered wireframe templates for 20+ homepage features and 5 publishing events.
Sr. UX Architect at Dealertrack/Cox
June 25, 2017 - July 17, 2025
Refined Dealertrack’s nascent UX practice within Agile development process. Evangelized lean UX design process to meet backlog of stakeholder requests. Developed strategic vision for enterprise application redesign by engaging multiple internal stakeholder teams. Socialized UX ROI with leadership and stakeholders.
Sr. UX Designer/Contractor at LiquidSpace
February 22, 2015 - July 17, 2025
Delivered a full UX redesign of LiquidSpace’s coworking and commercial real estate application. Delivered task analysis and optimized wireframes for host, guest, and admin users.
Sr. UX Design Researcher/Contractor at Best Buy
January 31, 2014 - July 17, 2025
Conducted design consistency audit across 6 web and mobile applications. Identified brand and user experience inconsistencies. Audited navigation, nomenclature, iconography, and UX microcopy.
Sr. UX Designer and Researcher/Contractor at Hot Studio
June 23, 2013 - July 17, 2025
Conducted foundational research informing PG&E’s 2014 digital strategy. Carried out in-home ethnographic study of 15 customers. Provided user personas based on energy use perception, knowledge, appliances, and habits. Expanded donor base for Women’s Foundation of California with user definition, content audit, and full site redesign. Reduced Salesforce AppExchange attrition by streamlining developer publishing workflow with task and process analysis and wireframing.
Self-Employed Contractor at Self-Employed
March 22, 2022 - Present
Contracted on diverse UX research, design, and content strategy engagements; background research, writing and editing; social media content production.
Product Owner at 4insite, LLC
February 28, 2022 - September 8, 2025
Delivered rapid Agile product releases; oversaw 2-4 feature sets with multiple dev pods; translated requirements into user stories; led Agile ceremonies; wrote UX microcopy and product releases.
Sr. UX Researcher / Contractor at Accenture
October 25, 2020 - September 8, 2025
Rescued mismanaged UX research and design projects for a key energy client; delivered optimized task flow analysis; managed design research for CWDS and WCAG accessibility roadmap.
Sr. UX Researcher / Contractor at Ubisoft Games
February 21, 2018 - September 8, 2025
Rangl ed 17 distributed game studios into consensus for Ubisoft’s home page redesign; delivered design guidelines, task analysis, brand consistency, and publishing guidelines; provided wireframe templates.
Sr. UX Architect at Dealertrack / Cox
June 25, 2017 - September 8, 2025
Refined Dealertrack's UX practice within a newly adopted Agile process; evangelized lean UX; developed a strategic vision for enterprise redesign; communicated UX ROI to leadership.
Sr. UX Designer / Researcher / Contractor at Best Buy
January 31, 2014 - September 8, 2025
Conducted design consistency audits across 6 web and mobile applications; identified brand and UX inconsistencies; improved navigation, nomenclature, iconography, and UX microcopy.
Sr. UX Designer / Researcher / Contractor at Hot Studio
June 23, 2013 - September 8, 2025
Provided foundational research informing PG&E’s 2014 digital strategy; conducted in-home ethnographic study of 15 customers; created personas and site strategy deliverables.
Contributing Writer/Editor at Gruber Media
March 22, 2022 - Present
Background research, writing, proofreading and editing; writing and producing social media content (pro bono, part-time through November 2024).
Product Owner at 4insite, LLC
February 28, 2022 - September 8, 2025
Delivered rapid Agile product releases for enterprise software; oversaw 2–4 feature sets with 2–3 dev pods; translated requirements into user stories; led Agile ceremonies; guerilla-tested features; authored UX microcopy and product releases.
Sr. UX Researcher / Strategist at Accenture
October 25, 2020 - September 8, 2025
Rescued mismanaged UX research and design project for Nexant Energy; saved the relationship with Florida Light & Power; delivered an optimized task flow analysis for a complex nuclear facility work order system.
Sr. UX Researcher / Contractor at Ubisoft Games
February 21, 2018 - September 8, 2025
Wrangled 17 distributed game studios into consensus for Ubisoft’s home page redesign strategy; delivered design guidelines, task analysis, brand consistency, feature prioritization, content hierarchy, and publishing guidelines; created wireframe templates for 20+ homepage features and 5 publishing events.
Sr. UX Architect at Dealertrack / Cox
June 25, 2017 - September 8, 2025
Refined Dealertrack’s UX practice within an Agile environment; evangelized lean UX; developed a strategic vision for the enterprise app redesign and socialized UX ROI with leadership and stakeholders.
Sr. UX Designer / Contractor at LiquidSpace
February 22, 2015 - September 8, 2025
Delivered a full UX redesign of LiquidSpace’s coworking and commercial real estate application; conducted task analysis and optimized wireframes for host, guest, and admin users.
Sr. UX Designer / Researcher / Contractor at Hot Studio
June 23, 2013 - September 8, 2025
Provided foundational research informing PG&E’s 2014 digital strategy; conducted in-home ethnographic study of 15 customers; developed personas and content strategies for multiple clients including Salesforce and Women’s Foundation of California; contributed to ADA/compliance considerations.

Education

Multimedia Studies Program at San Francisco State University
January 1, 1998 - December 31, 2000
Coursework at San Francisco State University
January 1, 1998 - December 31, 2000
Multimedia Studies Program (MSP) Coursework at San Francisco State University
January 1, 1998 - January 1, 2000

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Government, Non-Profit Organization, Energy & Utilities, Media & Entertainment, Professional Services, Real Estate & Construction

Skills

Experience Level