Hi, I'm Jenna Lynn Brown. With a background in humanities and English literature, I've spent many years honing my skills in writing, editing, and publishing. I have experience in customer service and office environments, which has helped me develop strong communication and teamwork skills. I’m adaptable and always keen to learn new things. As a freelance writer, editor, and publisher, I handle copywriting and proofreading for clients while working on my own fiction projects. I've also worked in various support and service roles across different industries, making me comfortable in fast-paced and collaborative environments.

Jenna Lynn Brown

Hi, I'm Jenna Lynn Brown. With a background in humanities and English literature, I've spent many years honing my skills in writing, editing, and publishing. I have experience in customer service and office environments, which has helped me develop strong communication and teamwork skills. I’m adaptable and always keen to learn new things. As a freelance writer, editor, and publisher, I handle copywriting and proofreading for clients while working on my own fiction projects. I've also worked in various support and service roles across different industries, making me comfortable in fast-paced and collaborative environments.

Available to hire

Hi, I’m Jenna Lynn Brown. With a background in humanities and English literature, I’ve spent many years honing my skills in writing, editing, and publishing. I have experience in customer service and office environments, which has helped me develop strong communication and teamwork skills. I’m adaptable and always keen to learn new things.

As a freelance writer, editor, and publisher, I handle copywriting and proofreading for clients while working on my own fiction projects. I’ve also worked in various support and service roles across different industries, making me comfortable in fast-paced and collaborative environments.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Freelance Writer, Editor, and Publisher at Self-Employment
January 1, 2007 - Present
Copywriting, editing, and proofreading for clients. Writing, editing, and publishing fiction as an independent author.
Data Entry Specialist at Utah State Tax Commission
December 31, 2025 - July 17, 2025
Reviewed and confirmed tax information for returns and prepayments.
Support Specialist at GoHealth LLC
December 31, 2022 - July 17, 2025
Managed meetings and delivered minutes to appropriate team members. Generated and delivered reports and provided data analysis.
Supplier Success Professional at Avetta
December 31, 2020 - July 17, 2025
Facilitated the completion of OSHA/MSHA compliance documentation for contractors. Enhanced client satisfaction through communication via email, chat, and phone.
Customer Service Associate at Ancestry
December 31, 2019 - July 17, 2025
Assessed, edited, and approved user updates to FindAGrave.com memorial pages. Provided assistance and technical support to users of the main Ancestry website.
Data Integrity Support Associate at Ancestry
December 31, 2014 - July 17, 2025
Verified location data for a data integrity project. Updated surname information for the website surname dictionary.
Quality Assurance Test Engineer at Open-Channel Solutions
December 31, 2011 - July 17, 2025
Tested client internal tools and customer-facing websites after the addition of new products. Created online tests to assist phone agents in reviewing and updating skills.
Customer Service Agent at Open-Channel Solutions
December 31, 2004 - July 17, 2025
Provided assistance and troubleshooting to software license customers.
Sales Associate at Barnes & Noble
December 31, 2000 - July 17, 2025
Cash handling, inventory, loss prevention, and customer assistance in a retail environment.

Education

Bachelor of Arts at Brigham Young University
January 1, 1995 - December 31, 1995
Associate of Arts & Sciences at Ricks College
January 1, 1992 - December 31, 1992

Qualifications

Copyeditor
January 1, 2007 - July 1, 2025
Copyedit documents for clients, employers, publishers, and self-published works.
Writer
January 1, 2007 - July 17, 2025
Write works of fiction for publication under pseudonyms.

Industry Experience

Professional Services, Government, Retail, Software & Internet
    paper A Miller Had Three Sons - a blog entry for Plottr
    I assisted in writing blog entries to explain how to use various tools of the Plottr app.