Available to hire
Hi, I’m Jenna Lynn Brown. With a background in humanities and English literature, I’ve spent many years honing my skills in writing, editing, and publishing. I have experience in customer service and office environments, which has helped me develop strong communication and teamwork skills. I’m adaptable and always keen to learn new things.
As a freelance writer, editor, and publisher, I handle copywriting and proofreading for clients while working on my own fiction projects. I’ve also worked in various support and service roles across different industries, making me comfortable in fast-paced and collaborative environments.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Freelance Writer, Editor, and Publisher at Self-Employment
January 1, 2007 - PresentCopywriting, editing, and proofreading for clients. Writing, editing, and publishing fiction as an independent author.
Data Entry Specialist at Utah State Tax Commission
December 31, 2025 - July 17, 2025Reviewed and confirmed tax information for returns and prepayments.
Support Specialist at GoHealth LLC
December 31, 2022 - July 17, 2025Managed meetings and delivered minutes to appropriate team members. Generated and delivered reports and provided data analysis.
Supplier Success Professional at Avetta
December 31, 2020 - July 17, 2025Facilitated the completion of OSHA/MSHA compliance documentation for contractors. Enhanced client satisfaction through communication via email, chat, and phone.
Customer Service Associate at Ancestry
December 31, 2019 - July 17, 2025Assessed, edited, and approved user updates to FindAGrave.com memorial pages. Provided assistance and technical support to users of the main Ancestry website.
Data Integrity Support Associate at Ancestry
December 31, 2014 - July 17, 2025Verified location data for a data integrity project. Updated surname information for the website surname dictionary.
Quality Assurance Test Engineer at Open-Channel Solutions
December 31, 2011 - July 17, 2025Tested client internal tools and customer-facing websites after the addition of new products. Created online tests to assist phone agents in reviewing and updating skills.
Customer Service Agent at Open-Channel Solutions
December 31, 2004 - July 17, 2025Provided assistance and troubleshooting to software license customers.
Sales Associate at Barnes & Noble
December 31, 2000 - July 17, 2025Cash handling, inventory, loss prevention, and customer assistance in a retail environment.
Education
Bachelor of Arts at Brigham Young University
January 1, 1995 - December 31, 1995Associate of Arts & Sciences at Ricks College
January 1, 1992 - December 31, 1992Qualifications
Copyeditor
January 1, 2007 - July 1, 2025Copyedit documents for clients, employers, publishers, and self-published works.
Writer
January 1, 2007 - July 17, 2025Write works of fiction for publication under pseudonyms.
Industry Experience
Professional Services, Government, Retail, Software & Internet
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