Available to hire
I’m a social communicator and journalist with 3+ years of experience combining academic research, reporting, content writing, and multimedia production. I’ve worked across healthcare communications, digital advertising environments, and editorial/public-facing publishing—turning interviews and complex topics into clear, engaging stories.
I’m also hands-on with operations and support: from managing case updates and customer communications to providing technical assistance and ensuring quality in data and content deliverables. With strong writing, analytical thinking, and cross-cultural communication skills, I enjoy bridging information, audiences, and brand guidelines—whether for web updates, interviews, or social media campaigns.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
German
Intermediate
French
Intermediate
Work Experience
Quality Specialist & Prooferader at ITG (Inspired Thinking Group)
August 1, 2025 - PresentProcessed and transformed data from emails, Excel files, and APIs for client deliverables. Reviewed content, grammar, design elements, and data accuracy to ensure quality standards. Monitored compliance with client brand guidelines and internal processes, supporting dashboard monitoring and workflow tracking activities.
Quality Specialist & Proofer at ITG (Inspired Thinking Group)
August 1, 2025 - PresentProcessed and transformed data from emails, Excel files, and APIs to produce client deliverables. Reviewed content, grammar, design, and data accuracy to ensure quality standards. Monitored compliance with client brand guidelines and internal processes, and supported dashboard monitoring and workflow tracking activities.
Quality Specialist & Preofreader at ITG (Inspired Thinking Group)
August 1, 2025 - PresentProcessed and transformed client deliverables by working with data from emails, Excel files, and APIs. Reviewed content for quality standards, including grammar, design, and data accuracy. Monitored compliance with client brand guidelines and internal processes. Assisted with dashboard monitoring and workflow tracking to help ensure correct and timely delivery of outputs.
Social Communicator - Journalist at Grupo COS – OTD Americas
February 20, 2025 - July 31, 2025Bilingual back-office operations role supporting vehicle recovery case management across the United States. Managed up to 130 daily vehicle recovery cases, coordinated logistics, and maintained accurate records to ensure timely case processing. Tracked case updates and coordinated with field agents via email and Excel-based tracking systems. Ensured compliance with internal processes by organizing data, monitoring progress, and keeping information accurate for stakeholders.
Social communicator - Journalist at GRUPO COS – OTD Américas (Bilingüe Back Office Agent)
February 1, 2025 - July 31, 2025Managed up to 130 daily vehicle recovery case records across the United States. Coordinated logistics and case updates with field agents using email and Excel tracking systems. Maintained accurate records to ensure timely case processing while following operational procedures and escalation needs. Worked in a bilingual environment (English/German) supporting smooth communication between back-office workflows and on-ground execution.
Social Communicator - Journalist at GRO UP COS – OTD Americas
February 1, 2025 - July 31, 2025Bilingual back-office office agent managing up to 130 daily vehicle recovery cases across the United States. Coordinated logistics and case updates with field agents through email and Excel tracking systems. Maintained accurate records and ensured timely case processing, supporting efficient operations and documentation quality throughout the workflow.
External Communications Intern – Scientific Communications Division at Hospital Universitario San Ignacio
October 31, 2024 - July 17, 2025Covered academic events in collaboration with national and international laboratories, the Javeriana University Faculty of Medicine, and HUSI, including documentation, photography, video recording, and specialist interviews. Created and edited healthcare-focused content for patients and families, including public health awareness campaigns. Conducted media monitoring and managed Excel databases for website updates. Interviewed medical specialists and edited educational materials for patients. Recorded and edited patient care videos. Developed advertising campaigns promoting global health awareness days and HUSI’s complementary services. Assisted in institutional crisis management.
External Communications Intern - Scientific Communications Division at Hospital Universitario San Ignacio
June 1, 2024 - October 1, 2024Authored multiple patient-focused health articles published on the hospital’s official website. Conducted interviews and developed content for global health awareness days, supporting public health education through accurate, accessible communication.
Comunicaciones Intern at Hospital Universitario San Ignacio
June 1, 2024 - October 1, 2024Covered academic events and interviewed healthcare specialists. Wrote health-related content for patients and institutional media, supporting clear public communication. Assisted with media monitoring, database management, photography, and video production. Helped with website updates and institutional crisis communication.
External Communications Intern (Scientific Communications Division) at Hospital Universitario San Ignacio
June 1, 2024 - October 31, 2024Authored multiple patient-focused health articles published on the hospital’s official website. Conducted interviews and developed content related to global health awareness days, translating expertise into accessible, accurate public-facing communication.
Communications Intern at Hospital Universitario San Ignacio
June 1, 2024 - October 31, 2024Covered academic events and interviewed healthcare specialists, producing health-related content for patients and institutional media. Supported media monitoring, database management, photography, and video production. Assisted with website updates and helped with institutional crisis communication, ensuring content was delivered accurately and on time.
Customer Service Representative at Ubiquity
July 31, 2023 - July 17, 2025Assisted customers of a U.S. electricity company, including both native English speakers and Spanish-speaking immigrants. Provided account balance information and processed bill payments. Conducted cross-selling of service upgrades.
Freelance Journalist & Reporter at Conexión Externado
July 31, 2022 - July 17, 2025Reported for Resguardo20, a university magazine, conducting interviews with professionals in health, economics, and culture to create in-depth articles on the impact of the COVID-19 pandemic. Covered Bogotá’s cultural, economic, sports, and gastronomy scenes for a magazine publisher, engaging with experts and key figures in these fields.
Marketing & Ads Advisor (Backoffice) – META (Facebook & Instagram) at Atento S.A.
July 31, 2022 - July 17, 2025Managed back-office operations for the META campaign, specifically in the ads department for small businesses worldwide. Handled inbound emails, chats, and outbound calls, providing guidance on ad management according to the company’s internal policies.
Marketing & Ads Advisor (Backoffice) at META (Facebook & Instagram)
April 1, 2022 - July 31, 2022Managed back-office operations for the META campaign focused on ad support for small businesses worldwide. Handled inbound emails, chats, and outbound calls, providing guidance on ad management according to internal company policies and required workflows.
Marketing & Ads Advisor (Back Office) at META (Facebook & Instagram) - Atento S.A.
April 1, 2022 - July 31, 2022Managed back-office operations for the META campaign, supporting the ads department for small businesses worldwide. Handled inbound emails, chats, and outbound calls, providing guidance on ad management aligned with internal company policies. Supported marketing operations and customer-facing communication for campaign execution and troubleshooting.
Marketing & Ads Advisor (Backoffice) at Meta (Facebook & Instagram) - Atento S.A.
April 1, 2022 - July 31, 2022Managed back-office operations for the Meta campaign focused on ad account support for small businesses worldwide. Handled inbound emails, chats, and outbound calls, providing guidance on ad management according to internal company policies. Supported users by resolving questions, following defined workflows, and maintaining consistent customer experience during campaign execution.
Technical Support Advisor – Apple (Enigma Campaign) at Teleperformance
February 28, 2022 - July 17, 2025Provided virtual technical support via chat for iOS users worldwide. Assisted with software and hardware troubleshooting, as well as system updates and general inquiries.
Technical Support Advisor at Apple (Enigma Campaign - Teleperformance | Remote)
August 1, 2021 - February 1, 2022Provided remote technical support via chat for iOS users worldwide. Assisted with software and hardware troubleshooting, system updates, and general inquiries. Supported users in resolving issues through guided troubleshooting and customer-focused service.
Technical Support Advisor at Apple (Enigmac Campaign) - Teleperformance | Remote
August 1, 2021 - February 28, 2022Provided virtual technical support to iOS users worldwide through chat. Helped users with software and hardware troubleshooting, system updates, and general inquiries. Ensured users received accurate guidance while following service processes for remote support.
Loan Support Representative – BBVA USA at Atento S.A.
June 30, 2021 - July 17, 2025Provided customer service for BBVA loan departments in southern U.S. states. Handled loan payments, account closures, and general inquiries. Served as Floor Support for one month, assisting new hires and managing escalations.
Loan Support Representative at BBVA USA (Atento S.A.)
October 1, 2020 - June 30, 2021Provided customer service for BBVA loan departments in southern U.S. states. Handled loan payments, account closures, and general inquiries. Served as floor support for one month, assisting with new hires and managing escalations.
Loan Support Representative at BBVA USA - Atento S.A. (Hybrid)
October 1, 2020 - June 30, 2021Provided customer service for BBVA loan departments across southern U.S. states. Handled loan payments, account closures, and general inquiries. Served as Floor Support for one month, assisting with new hires and managing escalations.
Freelance Journalist & Reporter at Conexión Externado - Resguardo20
October 1, 2019 - July 31, 2022Reported for Resguardo20, a university magazine, conducting interviews with professionals in health, economics, and culture to create in-depth articles on the impact of the COVID-19 pandemic. Covered Bogotá’s cultural, economic, sports, and gastronomy scenes for magazine publication, engaging experts and key figures to produce timely, relevant stories.
Freelance Journalist & Reporter at Conexión Externado
October 1, 2019 - July 31, 2022Reported for Resguardo 20, a university magazine. Conducted interviews with professionals in healthcare, economics, and culture to create in-depth articles on the impact of the COVID-19 pandemic. Covered Bogotá’s cultural, economic, sports, and gastronomy scenes by engaging experts and key figures to produce compelling stories for publication.
Digital Reporting (Field Reporter) & Audiovisual Reporting at Universidad Externado de Colombia
January 1, 2019 - December 31, 2019Conducted field reporting in the Kennedy and Candelaria districts for digital radio news segments, engaging with high-ranking local government officials. Produced multimedia journalism content covering events such as FILBO 2019 and Bogotá’s Botanical Garden, plus other cultural sites in Candelaria. Created digital news content for a Facebook page, interacting with street community members and key figures to develop impactful social media stories.
Digital Reporting (Field Reporter) at Universidad Externado de Colombia - Academic Project
January 1, 2019 - December 31, 2019Conducted field reporting in the Kennedy and Candelaria districts for digital radio news segments. Engaged high-ranking local government officials to produce accurate, interview-based reporting for digital distribution.
Audio-visual Reporting Producer at Universidad Externado de Colombia
January 1, 2019 - PresentProduced multimedia journalism content covering events such as FILBo 2019 and Bogotá’s Botanical Garden, as well as other cultural sites in Cundinamarca. Created digital news content for a Facebook page, interacting with local street communities and key figures to develop impactful stories for social media distribution.
Digital Reporting Project Lead at Universidad Externado de Colombia
January 1, 2019 - PresentConducted field reporting in the Kennedy and Candelaria districts for digital radio news segments. Engaged high-ranking local government officials to gather information and produce broadcast-ready reports.
Education
Mass communication-Journalism at Universidad Externado de Colombia
January 1, 2019 - December 31, 2025High School Diploma at Colegio Nuestra señora del Pilar-chapinero
January 1, 2012 - December 31, 2018 at Universidad Externado de Colombia
January 11, 2030 - September 23, 2026High school diploma at Colegio Nuestra Señora del Pilar - Chapinero High School
January 11, 2030 - September 23, 2026EDUCATION at EDUCA
January 11, 2030 - September 23, 2026 at Universidad Externado de Colombia
January 11, 2030 - September 23, 2026High school diploma at Colegio Nuestra Señora del Pilar - Chapinero High School
January 11, 2030 - September 23, 2026 at Universidad Externado de Colombia
January 11, 2030 - September 23, 2026Qualifications
Industry Experience
Media & Entertainment, Healthcare, Financial Services, Professional Services, Education, Other, Software & Internet, Retail, Government
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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