Available to hire
I am an experienced professional passionate about delivering excellent customer service and creating engaging content. With a background spanning hospitality management and the writing industry, I bring a versatile set of skills including leadership, problem-solving, and editing. I pride myself on my professional attitude, respectfulness, and commitment to any role I take on.
As an award-winning author and qualified editor, I have spent over a decade honing my writing craft while also gaining extensive experience in customer-facing roles. I enjoy working collaboratively and thrive in environments where I can both lead and contribute creatively, ensuring high-quality results that satisfy clients and customers alike.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
German
Intermediate
Work Experience
Contributor/reviewer at Book Trib Magazine
May 1, 2025 - PresentReading books and writing (and editing) reviews to be published in the online magazine.
Bar staff at Beards and Boards
May 1, 2024 - PresentServing drinks and customers, handling cash, cleaning, and closing the shop. Managed inventory and restocking of bar supplies, resulting in decreased waste and spoilage.
Freelance writer/editor at Dystopic Publishing
October 1, 2018 - PresentAuthored a series of novels that sold over 5000 copies and worked as an editor. Researched and wrote detailed content briefs to guide freelance writers. Managed a portfolio of freelance projects ensuring deadlines were met and clients were satisfied.
Ghostwriter at The Urban Writers
November 1, 2023 - PresentFulfilling customers' orders by writing to briefs and working to deadlines. Managed multiple freelance projects simultaneously, meeting tight deadlines and exceeding client expectations.
Writer at MXDWN
March 31, 2025 - July 18, 2025Created engaging articles, proofread and edited content, met deadlines, and worked collaboratively as a team member. Wrote a series of articles for a magazine that gained attention.
Writer at Top Speed Magazine
January 31, 2024 - July 18, 2025Created engaging articles, proofread and edited them, met deadlines, and collaborated with the team. Wrote a series of press releases that resulted in positive media coverage.
Team Member at Pizza Hut Locks Heath
May 31, 2024 - July 18, 2025Cutting and preparing orders, serving customers, handling cash, cleaning, and food preparation. Trained and mentored new team members to ensure quick skill development.
Assistant Manager at Pizza Hut
June 30, 2021 - July 18, 2025Led the evening shift including cashing up and securing the store. Organized and managed a team for busy shifts, served customers and handled complaints and feedback. Prepared food, checked stock/defrost levels, collaborated within the team, and resolved mid-shift issues. Managed a team, set goals and delegated tasks.
Area Manager at Pizza Hut
January 31, 2015 - July 18, 2025Ran, staffed, and managed three busy delivery stores. Managed KPIs and ensured high-quality service. Created schedules and rota, handled staff absence and discipline, and served customers. Established and monitored performance metrics, developed and implemented staff training programs to build team skills and knowledge.
Restaurant General Manager at Pizza Hut
October 31, 2011 - July 18, 2025Managed three busy delivery stores, overseeing staffing and operations. Managed KPIs and delivered excellent service. Created schedules and rotas, managed staff absence and discipline, and served customers. Developed and implemented marketing campaigns leading to a 5% increase in brand awareness. Managed the restaurant budget with a 5% reduction in expenses.
Restaurant General Manager at Pizza Hut
June 30, 2010 - July 18, 2025Oversaw operations of three busy delivery stores including staffing and management. Managed KPIs and service delivery. Created schedules and rotas, managed staff absence and discipline, and served customers.
Trainee Primary School Teacher at University of Chichester
June 30, 2018 - July 18, 2025Planned and delivered lessons, developed behaviour management strategies, attended parents' evenings, liaised with staff, and managed work/study balance. Collaborated with teachers and staff to implement school initiatives. Developed an art curriculum that met state standards and was adopted by the school.
Sales associate at Euro Car Parts Southampton
October 31, 2015 - July 18, 2025Interacted with customers on the shop floor, upsold essential items, and met key sales targets. Analyzed customer feedback and suggested strategies to improve customer experience. Developed and executed promotional campaigns that increased store traffic by 5%.
Sainsbury's supermarkets at Portsmouth
January 31, 2016 - July 18, 2025Checked stock and date ranges, reduced BBD stock, worked collaboratively in a team, and served/interacted with the public on the shop floor.
Working bar staff at Casual Bar Staff, Mint
January 31, 2010 - July 18, 2025Worked at busy festivals serving customers and handling cash, changing barrels, and staffing high-profile events including The Isle of Wight Festival, Victorious, Common People, etc.
Facility Manager at LogicaJHQ Rheindahlen
July 31, 2008 - July 18, 2025Managed a small computer learning centre, taught Microsoft Office package to various students, and coordinated with staff and management to identify and resolve facility-related issues promptly.
Contributor/reviewer at Book Trib Magazine
May 1, 2025 - PresentReading books and writing (and editing) reviews to be published in the online magazine.
Bar staff at Beards and Boards
May 1, 2024 - PresentServing drinks and customers, handling cash, cleaning and closing the shop. Managed inventory and restocking of bar supplies, resulting in decreased waste and spoilage.
Freelance writer/editor at Dystopic Publishing
October 1, 2018 - PresentNovelist and editor. Authored a series of novels that sold over 5000 copies. Researched and wrote detailed content briefs for freelance writers. Managed a portfolio of freelance projects, ensuring deadlines were met and client satisfaction achieved.
Ghostwriter at The Urban Writers
November 1, 2023 - PresentFulfilling customer orders with writing to briefs and deadlines. Managed multiple freelance projects, meeting tight deadlines and exceeding client expectations.
Writer at MXDWN
March 31, 2025 - July 18, 2025Created engaging articles for a magazine, proofreading and editing articles, meeting deadlines and collaborating within a team.
Writer at Top Speed Magazine
January 31, 2024 - July 18, 2025Created engaging articles, proofread and edited content, met deadlines, and worked within a team. Wrote a series of press releases resulting in positive media coverage.
Team Member at Pizza Hut Locks Heath
May 31, 2024 - July 18, 2025Cutting and preparing orders, serving customers, handling cash, cleaning, food preparation, and training new team members.
Assistant Manager at Pizza Hut
June 30, 2021 - July 18, 2025Led evening shifts including team organisation, cashing up, serving customers, handling complaints and stock management. Managed team of employees, delegated tasks, and solved mid-shift issues.
Area Manager at Pizza Hut
January 31, 2015 - July 18, 2025Managed three delivery stores, staffing, KPIs, creating schedules and rotas, discipline and handling customer service. Developed performance metrics and staff training programs.
Restaurant General Manager at Pizza Hut
October 31, 2011 - July 18, 2025Managed three busy delivery stores, staffing, KPIs, schedules, rotas, staff discipline, marketing campaigns leading to increased brand awareness, and budgeting which reduced expenses.
Restaurant General Manager at Pizza Hut
June 30, 2010 - July 18, 2025Managed three busy delivery stores, staffing, KPIs, schedules, staff discipline, and customer service.
Trainee Primary School Teacher at University of Chichester
June 30, 2018 - July 18, 2025Planned and delivered lessons, developed behaviour management strategies, attended parents evenings, liaised with staff, and developed a comprehensive art curriculum adopted by the school.
Sales associate at Euro Car Parts Southampton
October 31, 2015 - July 18, 2025Customer service, upselling, hitting sales targets, analyzing customer feedback, and suggesting improvements and promotional campaigns that increased store traffic.
Bar Staff (Casual) at Mint
January 31, 2010 - July 18, 2025Served customers, handled cash, responsible for changing barrels and staffing music festivals and events like The Isle of Wight Festival.
Facility Manager at LogicaJHQ Rheindahlen
July 31, 2008 - July 18, 2025Managed a small computer learning centre, taught Microsoft Office suite to various students, and coordinated with staff and management to resolve facility-related issues.
Education
Diploma at Stonebridge College
August 1, 2023 - November 30, 2023PGCE at University of Chichester
October 1, 2015 - July 31, 2018BA(Hons) at Southampton Solent University
September 1, 2008 - July 31, 20112A2 levels, one AS Level at Windsor School
September 1, 2004 - June 30, 200611 GCSEs at Duke of York's Royal Military School
September 1, 1998 - June 30, 2004PGCE at University of Chichester
October 1, 2015 - July 31, 2018BA(Hons) at Southampton Solent University
September 1, 2008 - July 31, 2011A2 Level at Windsor School
September 1, 2004 - June 30, 2006GCSE at Duke of York's Royal Military School
September 1, 1998 - June 30, 2004Qualifications
Diploma
August 1, 2023 - November 30, 2023Industry Experience
Travel & Hospitality, Retail, Media & Entertainment, Education, Professional Services, Wholesale & Distribution
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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