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Hi, I'm Jayvon Hayes, a highly motivated CompTIA A+ and Network+ Certified Technician with extensive hands-on experience in troubleshooting, configuring, and optimizing computer systems and networks. I pride myself on being able to communicate complex technical information in language that users can easily understand. Over the years, I've worked with a range of companies and clients, helping them resolve hardware and software issues efficiently. Aside from my technical skills, I also have a background in audio engineering, which gives me a unique perspective in both IT and audio fields. I enjoy facing challenges head-on and always aim to provide the best solutions to ensure smooth operations. I look forward to future opportunities where I can apply my skills and continue to grow professionally.…Hi, I'm Jayvon Hayes, a highly motivated CompTIA A+ and Network+ Certified Technician with extensive hands-on experience in troubleshooting, configuring, and optimizing computer systems and networks. I pride myself on being able to communicate complex technical information in language that users can easily understand. Over the years, I've worked with a range of companies and clients, helping them resolve hardware and software issues efficiently. Aside from my technical skills, I also have a background in audio engineering, which gives me a unique perspective in both IT and audio fields. I enjoy facing challenges head-on and always aim to provide the best solutions to ensure smooth operations. I look forward to future opportunities where I can apply my skills and continue to grow professionally.

JAYVON E. HAYES

Audio Engineer, Sound Engineer, Sound Technician, +2

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Hi, I'm Jayvon Hayes, a highly motivated CompTIA A+ and Network+ Certified Technician with extensive hands-on experience in troubleshooting, configuring, and optimizing computer systems and networks. I pride myself on being able to communicate complex technical information in language that users can easily understand. Over the years, I've worked with a range of companies and clients, helping them resolve hardware and software issues efficiently. Aside from my technical skills, I also have a background in audio engineering, which gives me a unique perspective in both IT and audio fields. I enjoy facing challenges head-on and always aim to provide the best solutions to ensure smooth operations. I look forward to future opportunities where I can apply my skills and continue to grow professionally.…Hi, I'm Jayvon Hayes, a highly motivated CompTIA A+ and Network+ Certified Technician with extensive hands-on experience in troubleshooting, configuring, and optimizing computer systems and networks. I pride myself on being able to communicate complex technical information in language that users can easily understand. Over the years, I've worked with a range of companies and clients, helping them resolve hardware and software issues efficiently. Aside from my technical skills, I also have a background in audio engineering, which gives me a unique perspective in both IT and audio fields. I enjoy facing challenges head-on and always aim to provide the best solutions to ensure smooth operations. I look forward to future opportunities where I can apply my skills and continue to grow professionally.

Available to hire

Hi, I’m Jayvon Hayes, a highly motivated CompTIA A+ and Network+ Certified Technician with extensive hands-on experience in troubleshooting, configuring, and optimizing computer systems and networks. I pride myself on being able to communicate complex technical information in language that users can easily understand. Over the years, I’ve worked with a range of companies and clients, helping them resolve hardware and software issues efficiently.

Aside from my technical skills, I also have a background in audio engineering, which gives me a unique perspective in both IT and audio fields. I enjoy facing challenges head-on and always aim to provide the best solutions to ensure smooth operations. I look forward to future opportunities where I can apply my skills and continue to grow professionally.

Skills

Microsoft Office

VMware

Adobe Audition

Experience Level

Microsoft Office

Expert

VMware

Intermediate

Adobe Audition

Intermediate

Language

English

Fluent

Work Experience

TECH SUPPORT at Guidepoint, New York, NY

October 31, 2022 - July 18, 2025

Identify, investigate, and resolve user problems with computer software and hardware. Help maintain, manage, and repair IT systems. Diagnose software and hardware faults and solve issues over the phone and in person. Keep record of and perform maintenance of all user laptops. Process replacement laptops as well as configuring them for users. Utilized Screen Connect to remote into user's machines to resolve issues. Utilized Manage Engine Service Desk for ticketing system. Used Microsoft Teams to communicate with users from the company in all global locations to resolve issues of all levels related to IT.

TECH SUPPORT at Guidepoint, New York, NY

September 30, 2024 - July 18, 2025

I.T. FIELD TECHNICIAN at Catholic Charities, New York, NY

February 28, 2023 - July 18, 2025

Utilized ticketing system to help users from 90 different sites throughout Queens and Brooklyn. Resolved issues with different hardware such as printers, networking hardware, desktops, laptops, and mobile devices both Android and Apple. Translated technical information for users regarding hardware and networking issues. Configured printers and phones for users.

FIELD TECHNICIAN at NORTH AMERICAN DIGITAL COMMUNICATIONS, New York, NY

January 31, 2020 - July 18, 2025

Worked with companies within the Metro area, including Goldman Sachs and JP Morgan Chase providing them with help moving units to other areas of their buildings. Updated, configured, repaired, and provided wire management for computer systems within company offices. Disassembled and reassembled all PC systems within the offices ensuring there was internet connectivity and connecting computer systems through a LAN. Provided diagnoses and remedies of a wide range of computer hardware and software malfunctions and performed routine updates and upgrades.

CHILD CARE WORKER at AUGUST AICHORN CENTER, New York, NY

August 31, 2018 - July 18, 2025

Maintained confidentiality of records relating to juveniles in a residential treatment facility. Planned, organized, and led structured programs for counseling, study, recreation and social activities for residents. Counseled patients with mental health disorders to help them understand and overcome personal, social, and behavioral struggles. Documented daily activities of children including progress, routines, interest, and behavioral changes.