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I am Somnath Chakraborty, a passionate Visual and Motion Designer with over 7 years of experience creating impactful and user-centric solutions for a wide range of global projects. I started my career in customer service, managing thousands of interactions, and then transitioned into design leadership roles where I blend customer empathy with creative problem-solving to deliver designs that engage and drive business outcomes. Currently based in Hyderabad, India, I lead design strategy and brand development for various leadership and customer service programs at Amazon. My work spans digital and print media, marketing campaigns, UI/UX designs, and motion graphics, and I enjoy collaborating across teams to optimize processes and elevate user experiences.…I am Somnath Chakraborty, a passionate Visual and Motion Designer with over 7 years of experience creating impactful and user-centric solutions for a wide range of global projects. I started my career in customer service, managing thousands of interactions, and then transitioned into design leadership roles where I blend customer empathy with creative problem-solving to deliver designs that engage and drive business outcomes. Currently based in Hyderabad, India, I lead design strategy and brand development for various leadership and customer service programs at Amazon. My work spans digital and print media, marketing campaigns, UI/UX designs, and motion graphics, and I enjoy collaborating across teams to optimize processes and elevate user experiences.

Somnath Chakraborty

Motion Graphic Designer, Designer, Graphic Designer, +2

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I am Somnath Chakraborty, a passionate Visual and Motion Designer with over 7 years of experience creating impactful and user-centric solutions for a wide range of global projects. I started my career in customer service, managing thousands of interactions, and then transitioned into design leadership roles where I blend customer empathy with creative problem-solving to deliver designs that engage and drive business outcomes. Currently based in Hyderabad, India, I lead design strategy and brand development for various leadership and customer service programs at Amazon. My work spans digital and print media, marketing campaigns, UI/UX designs, and motion graphics, and I enjoy collaborating across teams to optimize processes and elevate user experiences.…I am Somnath Chakraborty, a passionate Visual and Motion Designer with over 7 years of experience creating impactful and user-centric solutions for a wide range of global projects. I started my career in customer service, managing thousands of interactions, and then transitioned into design leadership roles where I blend customer empathy with creative problem-solving to deliver designs that engage and drive business outcomes. Currently based in Hyderabad, India, I lead design strategy and brand development for various leadership and customer service programs at Amazon. My work spans digital and print media, marketing campaigns, UI/UX designs, and motion graphics, and I enjoy collaborating across teams to optimize processes and elevate user experiences.

Available to hire

I am Somnath Chakraborty, a passionate Visual and Motion Designer with over 7 years of experience creating impactful and user-centric solutions for a wide range of global projects. I started my career in customer service, managing thousands of interactions, and then transitioned into design leadership roles where I blend customer empathy with creative problem-solving to deliver designs that engage and drive business outcomes.

Currently based in Hyderabad, India, I lead design strategy and brand development for various leadership and customer service programs at Amazon. My work spans digital and print media, marketing campaigns, UI/UX designs, and motion graphics, and I enjoy collaborating across teams to optimize processes and elevate user experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Visual and Motion Designer at Amazon, CS Leadership Development (CS LD)

November 1, 2023 - Present

Led brand strategy for 15+ CS LD programs, engaging 7000+ leaders (L4-L10) across 85+ CS Global Sites, including Americas, EU, APAC, and AMEA, with designs reaching 90% of targeted leaders annually. Optimized design processes with RACI matrices and repositories, boosting team efficiency by 23%. Crafted 4 marketing campaigns increasing program adoption from 80% to 85% in 2024-2025. Designed 40+ intuitive digital assets and 20+ print materials aligned with global branding for CS IN B&M sites.

Visual and Motion Designer at Amazon, CS Leadership Development (CS LD)

November 1, 2023 - Present

Led brand strategy for 15+ CS LD programs, engaging 7000+ leaders across 85+ CS Global Sites including Americas, EU, APAC, and AMEA. Optimized design processes with RACI matrices and repositories, boosting team efficiency by 23%. Crafted marketing campaigns increasing program adoption from 80% to 85% in 2024-2025. Designed over 40 intuitive digital assets and 20 print materials aligned with global branding for CS IN B&M sites.

Visual Designer at Amazon, CS Creative Services

October 31, 2023 - July 19, 2025

Led brand redesign of CS Discovery 2.0 (an AI powered internal global LD portal), collaborating with Learning Experience Designers (LXDs) resulting in 500+ click-throughs monthly. Co-led branding for Amazon Global CS programs, including AC3 (AI-driven customer service system) and created 15+ explainer videos for onboarding new users across all marketplace reaching 20,000+ users.

Visual Designer at Amazon, CS Creative Services

October 31, 2023 - July 19, 2025

Led brand redesign of CS Discovery 2.0, an AI-powered internal global LD portal resulting in 500+ monthly click-throughs. Co-led branding for Amazon Global CS programs including AC3 and created 15+ explainer videos for onboarding 20,000+ users across marketplaces.

Graphic Designer at Amazon, CS India Communications & Design

January 31, 2021 - July 19, 2025

Partnered with B&M and VCS stakeholders to design 100+ print and digital assets (motion videos, banners, etc.) for HR initiatives across CS India, reaching 15,000+ employees across 30+ sites. Led engagement campaigns which reached 23,000+ CS employees quarterly, increasing participation rates by 18% and achieving an average favourability of 92%.

Graphic Designer at Amazon, CS India Communications & Design

January 31, 2021 - July 19, 2025

Partnered with B&M and VCS stakeholders to design 100+ print and digital assets (motion videos, banners, etc.) for HR initiatives reaching 15,000+ employees across 30+ sites. Led engagement campaigns that reached 23,000+ employees quarterly, increasing participation rates by 18% and achieving an average favorability of 92%.

Customer Service Associate at Amazon, NA/EU/APAC/AMEA marketplace

May 31, 2019 - July 19, 2025

Resolved customer problems across Americas, EU, APAC, and AMEA (including Social Media Escalations and IN Voice SME roles) handling 1,500+ monthly interactions with an average Positive Response Rate(PRR) of 80%. Supported 10+ operational teams, contributing to 8 process improvements based on customer feedback.

Customer Service Associate at Amazon, NA/EU/APAC/AMEA marketplace

May 31, 2019 - July 19, 2025

Resolved customer problems across multiple global marketplaces handling 1,500+ monthly interactions with an average Positive Response Rate of 80%. Supported over 10 operational teams and contributed to 8 process improvements based on customer feedback.