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Passionate about digital marketing and communication, I recently completed a Master’s degree in Digital Marketing with a specialization in web marketing and social media. With strong experience in customer relationship management, I’m ready to bring creativity and strategy to any marketing team. Curious, autonomous, and determined, I thrive in dynamic environments where I can grow and contribute meaningfully.…Passionate about digital marketing and communication, I recently completed a Master’s degree in Digital Marketing with a specialization in web marketing and social media. With strong experience in customer relationship management, I’m ready to bring creativity and strategy to any marketing team. Curious, autonomous, and determined, I thrive in dynamic environments where I can grow and contribute meaningfully.

Lobna Kchouk

Audio Transcriber, Social Media Freelancer, Digital Marketer, +3

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Passionate about digital marketing and communication, I recently completed a Master’s degree in Digital Marketing with a specialization in web marketing and social media. With strong experience in customer relationship management, I’m ready to bring creativity and strategy to any marketing team. Curious, autonomous, and determined, I thrive in dynamic environments where I can grow and contribute meaningfully.…Passionate about digital marketing and communication, I recently completed a Master’s degree in Digital Marketing with a specialization in web marketing and social media. With strong experience in customer relationship management, I’m ready to bring creativity and strategy to any marketing team. Curious, autonomous, and determined, I thrive in dynamic environments where I can grow and contribute meaningfully.

Available to hire

Passionate about digital marketing and communication, I recently completed a Master’s degree in Digital Marketing with a specialization in web marketing and social media. With strong experience in customer relationship management, I’m ready to bring creativity and strategy to any marketing team. Curious, autonomous, and determined, I thrive in dynamic environments where I can grow and contribute meaningfully.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Fluent

Arabic

Fluent

Work Experience

Bilingual Customer Care Agent at Booking.com

November 1, 2021 - Present

Managing interactions effectively with English and French-speaking clients, responding to their requests and concerns quickly and accurately. Handling booking requests, managing complaints and developing skills in empathetic communication. Providing comprehensive support to hosts for managing their properties on the platform, optimizing listings, and booking strategies. Conducting regular checks to ensure partner satisfaction and resolving issues promptly.

Bilingual Customer Care Agent at Booking.com

November 1, 2021 - Present

Managing interactions effectively with English and French-speaking clients, responding to their requests and concerns quickly and accurately. Handling booking requests, managing complaints, and developing skills in empathetic communication. Providing comprehensive support to hosts for managing their properties on the platform, optimizing listings, and booking strategies. Conducting regular checks to ensure partner satisfaction and resolving issues promptly.