Available to hire
Hi, I’m Yara Ahmed, a customer-focused digital operations professional with over 3 years of experience in customer service, content moderation, and social media management. I’ve had the opportunity to work remotely and on-site, supporting banking products, moderating content for social media and crypto platforms, and managing social media strategies for small businesses. I enjoy helping maintain platform integrity while ensuring positive user engagement and brand protection.
I am skilled in CRM systems like Salesforce and Zendesk, and comfortable using tools like Meta Business Suite and Canva to create engaging multimedia content. I’m always eager to drive online growth and improve customer satisfaction, and I pride myself on being a collaborative team player who can handle high volumes of work effectively.
Experience Level
Language
Arabic
Fluent
English
Advanced
Work Experience
Call Center Agent at Lagone Club
December 31, 2010 - July 20, 2025Handled inbound and outbound calls in a customer service call center, managing customer inquiries and support.
Sales Representative at Spring Field Stores
December 31, 2011 - July 20, 2025Managed sales activities and customer service at Spring Field Stores in Sharjah, UAE.
Cashier at Akher Saa Restaurant
December 31, 2015 - July 20, 2025Responsible for handling cash transactions, customer service, and cash drawer management at Akher Saa Restaurant in Sharjah, UAE.
Cashier at Koukhfilfilah Restaurant
December 31, 2019 - July 20, 2025Handled cashier duties including processing cash and credit transactions, customer service, and complaint resolution at Koukhfilfilah Restaurant in Sharjah, UAE.
Cashier at Swiss Arabian Global
December 31, 2020 - July 20, 2025Managed daily cashier operations, cash counts, and customer interactions at Swiss Arabian Global in Sharjah, UAE.
Cashier at Baba Ghanouj Restaurant
January 1, 2020 - PresentProvide cashier services including cash, credit, and check transactions, ensure customer satisfaction, and handle complaints at Baba Ghanouj Restaurant in Dubai, UAE.
Customer Service Representative at Sutherland
June 1, 2021 - PresentDelivered technical and financial support via phone, email, and chat for banking products and services. Resolved customer concerns related to transactions, credit issues, and fraud investigations. Logged all case activity in CRM systems (Salesforce, Zendesk) and ensured accurate follow-up and documentation. Promoted appropriate financial products to clients, contributing to sales targets and client retention. Worked with internal teams to escalate unresolved or sensitive issues efficiently.
Content Moderator at Global Social Media Platform (Confidential Client)
January 1, 2023 - July 20, 2025Reviewed user-generated content for community guideline violations, including hate speech, misinformation, and exploitation. Handled real-time moderation queues while meeting platform quality assurance and turnaround goals. Collaborated with policy, trust & safety, and legal teams on escalated or sensitive content. Identified content trends and user behaviors to improve moderation accuracy and platform safety. Maintained high consistency and judgment across complex moderation scenarios.
Content Moderator at Crypto Application (Confidential Project)
December 31, 2023 - July 20, 2025Reviewed crypto-related user content to detect scams, misleading promotions, and compliance breaches. Flagged and removed content violating platform financial safety guidelines and reported high-risk profiles. Supported anti-fraud detection efforts and participated in weekly moderation syncs. Helped refine moderation protocols related to emerging threats and financial misinformation in crypto markets.
Freelance Social Media Manager
January 1, 2022 - PresentDeveloped content calendars and engagement strategies tailored to small businesses in creative industries. Created multimedia assets using Canva and Meta Business Suite for posting across Instagram and Facebook. Increased client reach and engagement by up to 45% within 4 months of campaign rollouts. Delivered monthly analytics reports highlighting KPIs and campaign performance. Managed inboxes, comments, and interactions to ensure responsive customer engagement.
Customer Service Agent at Intelcia
January 31, 2021 - July 20, 2025Supported clients with financial services queries and account issues. Maintained call center KPIs while ensuring regulatory compliance. Contributed to customer retention through effective resolution and rapport-building.
Customer Service Representative at Sutherland
June 1, 2021 - PresentDelivered technical and financial support via phone, email, and chat for banking products and services. Resolved customer concerns related to transactions, credit issues, and fraud investigations. Logged all case activity in CRM systems (Salesforce, Zendesk) and ensured accurate follow-up and documentation. Promoted appropriate financial products to clients, contributing to sales targets and client retention. Worked with internal teams to escalate unresolved or sensitive issues efficiently.
Content Moderator at Global Social Media Platform (Confidential Client)
January 1, 2023 - July 20, 2025Reviewed user-generated content for community guideline violations, including hate speech, misinformation, and exploitation. Handled real-time moderation queues while meeting platform quality assurance and turnaround goals. Collaborated with policy, trust & safety, and legal teams on escalated or sensitive content. Identified content trends and user behaviors to improve moderation accuracy and platform safety. Maintained high consistency and judgment across complex moderation scenarios.
Content Moderator at Crypto Application (Confidential Project)
December 31, 2023 - July 20, 2025Reviewed crypto-related user content to detect scams, misleading promotions, and compliance breaches. Flagged and removed content violating platform financial safety guidelines and reported high-risk profiles. Supported anti-fraud detection efforts and participated in weekly moderation syncs. Helped refine moderation protocols related to emerging threats and financial misinformation in crypto markets.
Freelance Social Media Manager at Self-employed
January 1, 2022 - PresentDeveloped content calendars and engagement strategies tailored to small businesses in creative industries. Created multimedia assets using Canva and Meta Business Suite for posting across Instagram and Facebook. Increased client reach and engagement by up to 45% within 4 months of campaign rollouts. Delivered monthly analytics reports highlighting KPIs and campaign performance. Managed inboxes, comments, and interactions to ensure responsive customer engagement.
Customer Service Agent at Intelcia
January 31, 2021 - July 20, 2025Supported clients with financial services queries and account issues. Maintained call center KPIs while ensuring regulatory compliance. Contributed to customer retention through effective resolution and rapport-building.
Education
Bachelor's Degree at Alexandria Academy
January 1, 2006 - May 31, 2010Bachelor's Degree at Art Education
January 1, 2020 - December 31, 2024Bachelor's Degree at Art Education
January 1, 2020 - December 31, 2024Qualifications
ICDEL & Microsoft programs
January 11, 2030 - July 20, 2025Meta Social Media Marketing Professional Certificate
January 1, 2023 - December 31, 2023Meta Social Media Marketing Professional Certificate
January 1, 2023 - December 31, 2023Industry Experience
Retail, Travel & Hospitality, Financial Services, Consumer Goods, Software & Internet, Media & Entertainment, Professional Services, Education
Experience Level
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