Yara Ahmed
Hi, I'm Yara Ahmed, a customer-focused digital operations professional with over 3 years of experience in customer service, content moderation, and social media management.
About
Hi, I’m Yara Ahmed, a customer-focused digital operations professional with over 3 years of experience in customer service, content moderation, and social media management. I’ve had the opportunity to work remotely and on-site, supporting banking products, moderating content for social media and crypto platforms, and managing social media strategies for small businesses. I enjoy helping maintain platform integrity while ensuring positive user engagement and brand protection.
I am skilled in CRM systems like Salesforce and Zendesk, and comfortable using tools like Meta Business Suite and Canva to create engaging multimedia content. I’m always eager to drive online growth and improve customer satisfaction, and I pride myself on being a collaborative team player who can handle high volumes of work effectively.
- 15 years' experience
- Joined July 2025
Languages
- ArabicFluent
- EnglishAdvanced
Industry experience
- Retail
- Travel & Hospitality
- Financial Services
- Consumer Goods
- Software & Internet
- Media & Entertainment
- Professional Services
- Education
Work experience· 16 roles
Reviewed crypto-related user content to detect scams, misleading promotions, and compliance breaches. Flagged and removed content violating platform financial safety guidelines and reported high-risk profiles. Supported anti-fraud detection efforts and participated in weekly moderation syncs. Helped refine moderation protocols related to emerging threats and financial misinformation in crypto markets.
Reviewed crypto-related user content to detect scams, misleading promotions, and compliance breaches. Flagged and removed content violating platform financial safety guidelines and reported high-risk profiles. Supported anti-fraud detection efforts and participated in weekly moderation syncs. Helped refine moderation protocols related to emerging threats and financial misinformation in crypto markets.
Reviewed user-generated content for community guideline violations, including hate speech, misinformation, and exploitation. Handled real-time moderation queues while meeting platform quality assurance and turnaround goals. Collaborated with policy, trust & safety, and legal teams on escalated or sensitive content. Identified content trends and user behaviors to improve moderation accuracy and platform safety. Maintained high consistency and judgment across complex moderation scenarios.
Education
Certifications and awards
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