Thomas O’Beirne
I'm an enthusiastic and adaptable professional with experience in customer service and a growing skill set in ICT.
About
I’m an enthusiastic and adaptable professional with experience in customer service and a growing skill set in ICT. I’m currently pursuing certification to deepen my technical expertise and bring a proven track record of teamwork and problem-solving in high-pressure environments. I have developed a basic game prototype in Unity and enhanced UI/UX skills through a mobile app redesign using Figma. I’m also familiar with SCRUM from both Product Owner and SCRUM master perspectives. I enjoy collaborating with teams to optimize processes and improve customer satisfaction.
- 6 years' experience
- Joined July 2025
Industry experience
- Education
- Transportation & Logistics
- Software & Internet
- Retail
Work experience
Delivered over 250 orders monthly, maintaining a 12-minute average delivery time. Collaborated with a small team to optimize store closing procedures. Improved customer satisfaction through effective problem resolution during high-pressure shifts.
Digitised educational material into ePub format for schools to increase accessibility for children and teachers. Optimised digital content layout for better visibility, end-user satisfaction and ease of use.
Education
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