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I'm a Senior UX & Product Designer with 10+ years crafting user-centered, scalable digital experiences across AI, computer vision, SaaS, enterprise, and insurance platforms. I bridge strategy, design, and development with hands-on UX and front-end knowledge, turning complexity into clarity and delivering meaningful value for users and business outcomes. I lead discovery, prototype new features, and refine journeys through data-driven insights, while championing accessible, scalable solutions and cross-platform consistency. I collaborate closely with product, engineering, and data teams to translate insights into elegant interfaces and continuously improve our design process through collaboration and iteration.…I'm a Senior UX & Product Designer with 10+ years crafting user-centered, scalable digital experiences across AI, computer vision, SaaS, enterprise, and insurance platforms. I bridge strategy, design, and development with hands-on UX and front-end knowledge, turning complexity into clarity and delivering meaningful value for users and business outcomes. I lead discovery, prototype new features, and refine journeys through data-driven insights, while championing accessible, scalable solutions and cross-platform consistency. I collaborate closely with product, engineering, and data teams to translate insights into elegant interfaces and continuously improve our design process through collaboration and iteration.

Agnes Carroll

Creative Director, Product Designer, UX Designer, +2

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I'm a Senior UX & Product Designer with 10+ years crafting user-centered, scalable digital experiences across AI, computer vision, SaaS, enterprise, and insurance platforms. I bridge strategy, design, and development with hands-on UX and front-end knowledge, turning complexity into clarity and delivering meaningful value for users and business outcomes. I lead discovery, prototype new features, and refine journeys through data-driven insights, while championing accessible, scalable solutions and cross-platform consistency. I collaborate closely with product, engineering, and data teams to translate insights into elegant interfaces and continuously improve our design process through collaboration and iteration.…I'm a Senior UX & Product Designer with 10+ years crafting user-centered, scalable digital experiences across AI, computer vision, SaaS, enterprise, and insurance platforms. I bridge strategy, design, and development with hands-on UX and front-end knowledge, turning complexity into clarity and delivering meaningful value for users and business outcomes. I lead discovery, prototype new features, and refine journeys through data-driven insights, while championing accessible, scalable solutions and cross-platform consistency. I collaborate closely with product, engineering, and data teams to translate insights into elegant interfaces and continuously improve our design process through collaboration and iteration.

Available to hire

I’m a Senior UX & Product Designer with 10+ years crafting user-centered, scalable digital experiences across AI, computer vision, SaaS, enterprise, and insurance platforms. I bridge strategy, design, and development with hands-on UX and front-end knowledge, turning complexity into clarity and delivering meaningful value for users and business outcomes. I lead discovery, prototype new features, and refine journeys through data-driven insights, while championing accessible, scalable solutions and cross-platform consistency. I collaborate closely with product, engineering, and data teams to translate insights into elegant interfaces and continuously improve our design process through collaboration and iteration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Digital Experience Designer / Consultant at AIA Australia

July 31, 2025 - July 31, 2025

Led the UX approach for a scalable multi-brand design system by integrating the Qi Design System and a token-based design model, transforming complex onboarding into a streamlined, repeatable process. Drove accessibility by applying WCAG 2.2 AA standards and documenting accessibility considerations within components to guide developers. Collaborated with the AIA Group Office to develop a reusable, governed design asset library across brands. Delivered a partner-branded, accessible prototype for Hesta that accelerated tender processes and strengthened pitches. Enabled consistent, fast, and compliant brand adaptation across all digital touchpoints, contributing to onboarding 8+ major fund partners and positioning design as a key driver of digital growth.

Creative Director at Syntion AI

May 1, 2025 - Present

Directed end-to-end product design for AI assistant interfaces, enhancing user engagement by 20% through empathetic, user-centered design thinking. Led cross-functional teams to streamline user journeys, improving collaboration efficiency by 30% and ensuring consistent messaging. Advocated inclusive design principles, increasing accessibility and brand trust by 15% with adherence to usability and accessibility standards.

User Experience Design Lead at Seeing Machines

July 31, 2024 - July 21, 2025

Championed UX design for complex web applications, improving system reliability by 30% and simplifying workflows with data-driven design. Collaborated with product owners and developers in agile teams to align feature strategies, increasing adoption by 25%. Produced wireframes and high-fidelity prototypes, accelerating iteration cycles by 15% and boosting user engagement by 18%.

Senior Digital Experience Designer at AIA Australia

July 1, 2024 - Present

Co-led implementation of token-based design systems in Figma, boosting scalability and consistency across enterprise platforms. Accelerated high-fidelity UI prototype delivery by 25% using centralized design tokens and WCAG 2.2 AA compliance. Enhanced design-development collaboration by 15% through clear communication and agile team practices.

User Experience and Visual Designer Lead at Seeing Machines

April 30, 2024 - April 30, 2024

Led the in-house design team for Automotive Safety Technology and AI/Computer Vision products. Fully migrated the Guardian Live system from a Windows-based application to a responsive web service. Introduced interactive and engaging behavioural design patterns and delivered the project on time and on budget, earning internal recognition and public acknowledgment of the work.

User Experience Designer at Australian Unity

March 31, 2022 - March 31, 2022

Overseeing brand-wide UX improvements across health and general insurance, retirement living, and financial services. Led the rebrand of Health Insurance, Career Pages, and Age Care, and delivered a redesigned self-service member portal with single sign-on. Managed multiple projects, improving usability and contributing to design system adoption and Salesforce Lightning Design System integration to enhance cross-team consistency.

User Experience and User Interface Designer at Australian Unity

March 31, 2022 - July 21, 2025

Directed design system implementation and website rebranding, enhancing platform consistency and user experience by 40%. Improved accessibility compliance by 35% applying WCAG standards and usability principles, expanding user reach by 20%. Led UX strategy and stakeholder collaboration in agile teams, improving iterative design cycles by 15% through data-driven decisions. Developed wireframes and high-fidelity UI using Figma, increasing design delivery speed by 20%.

Creative Director / Head of Training Department at Z Ware Technology

December 31, 2019 - December 31, 2019

Strategically developed and coordinated the business roadmap for training programs. Created Angular and TypeScript courses for professional developers, engaged with the Angular community through meetups and conferences, and led a company re-brand (logo, website, social media, business canvas, and opportunity roadmap) to establish a stronger market position.

Multimedia and Interactive Digital Designer at Swinburne University of Technology

January 31, 2019 - January 31, 2019

Designed interactive digital media interfaces and experiences, planning social media engagement, developing concepts, and delivering safe, high-quality creative outputs across curricula and campus projects.

Creative Director at Z Ware

January 31, 2019 - July 21, 2025

Led integration of design thinking and user journey mapping to re-engineer workflows, increasing innovation adoption by 25%. Established design standards ensuring accessibility and cohesive visual identity, elevating customer trust by 15%. Collaborated with stakeholders to align design efforts with enterprise goals, improving project efficiency by 20% through communication and collaborative problem solving.