I am a professional client relationship specialist with a strong focus on team collaboration and achieving impactful results. I excel at managing client expectations, fostering long-term partnerships, and delivering tailored solutions that align with business objectives. With a background in digital strategy, client relations, and legal process optimization, I am passionate about driving growth and innovation. I enjoy mentoring teams, developing creative content, and working across cross-functional teams to ensure success. My experience spans from managing multimillion-dollar investments to launching startups and organizing major events. I'm always eager to learn and embrace new challenges in the dynamic world of business and creative development.

Heig Chinengemambo

I am a professional client relationship specialist with a strong focus on team collaboration and achieving impactful results. I excel at managing client expectations, fostering long-term partnerships, and delivering tailored solutions that align with business objectives. With a background in digital strategy, client relations, and legal process optimization, I am passionate about driving growth and innovation. I enjoy mentoring teams, developing creative content, and working across cross-functional teams to ensure success. My experience spans from managing multimillion-dollar investments to launching startups and organizing major events. I'm always eager to learn and embrace new challenges in the dynamic world of business and creative development.

Available to hire

I am a professional client relationship specialist with a strong focus on team collaboration and achieving impactful results. I excel at managing client expectations, fostering long-term partnerships, and delivering tailored solutions that align with business objectives. With a background in digital strategy, client relations, and legal process optimization, I am passionate about driving growth and innovation.

I enjoy mentoring teams, developing creative content, and working across cross-functional teams to ensure success. My experience spans from managing multimillion-dollar investments to launching startups and organizing major events. I’m always eager to learn and embrace new challenges in the dynamic world of business and creative development.

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Experience Level

Intermediate

Language

English
Advanced

Work Experience

Client Relations Executive at Fidelium Corporate Services
September 1, 2018 - Present
Secured USD $117 million in investments by facilitating 5 major projects. Drove a 50% increase in strategic client engagements by implementing targeted communication strategies. Delivered tailored investment solutions to C-suite clients through collaboration with various cross-functional teams. Cultivated strong client relationships through proactive communication and personalized service strategies. Collaborated with cross-functional teams to develop tailored investment solutions for diverse client needs. Mentored junior team members on best practices for client engagement and relationship management.
Trustee (Volunteer Community Advocacy Coordinator) at EnviroZim CBO
February 1, 2020 - Present
Developed advocacy strategies to promote environmental policies and initiatives. Coordinated outreach programs, engaging community stakeholders for increased participation. Collaborated with cross-functional teams to align advocacy goals with organizational mission. Created educational materials to inform the public about environmental issues and solutions. Led training sessions for volunteers on effective advocacy techniques and messaging.
Director Digital Strategy (Part-time) at Mos Wan'ned Records Limited (UK)
July 1, 2024 - Present
Directed strategic initiatives to enhance artist development and project management processes. Oversaw cross-functional teams in executing marketing campaigns for album launches and promotional events. Mentored emerging talent within organization, fostering professional growth and creative collaboration.
Legal Clerk at Lunga Investment & Corporate Attorneys
August 31, 2018 - July 21, 2025
Reduced legal processing time by 50% by streamlining document review protocols and automating some routine tasks. Improved record management efficiency by 75% by streamlining filing processes for more than 500 files annually. Enhanced client satisfaction for Lunga Investment & Corporate Attorneys by managing 30 stakeholder communications weekly by liaising directly with clients and partners. Managed the firm’s debt collection portfolio with a 100% success rate on debt repayment. Managed, diarized events and programs as per Managing Partner requests. Represented the firm's attorneys as required.
Technician at Total Telecommunications Services (TTS)
December 31, 2012 - July 21, 2025
Administrator at Christian Sporting League (CSL)
December 31, 2011 - July 21, 2025
Temporary Casual Worker at TelOne
June 30, 2007 - July 21, 2025
Roof Tile Moulding Technician at Amalgamate Engineering
December 31, 2006 - July 21, 2025

Education

Diploma at Macmaine School of Computing In collaboration with Business & Computing Examinations (BCE) UK
January 1, 2005 - May 31, 2006

Qualifications

Diplomatic Tradecraft
March 1, 2022 - May 31, 2022

Industry Experience

Professional Services, Financial Services, Media & Entertainment, Non-Profit Organization, Government, Telecommunications