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With over 10 years of experience in luxury hospitality and sales, I have consistently delivered exceptional guest experiences and driven revenue growth through strategic marketing and client engagement. My background spans prestigious hotel brands and high-end service environments, where I have honed skills in business development, VIP guest relations, and digital marketing. I excel in creating memorable guest journeys, executing high-impact marketing campaigns, and leading cross-functional teams to achieve excellence in customer service and brand loyalty. I am passionate about delivering personalized and seamless guest services, and I enjoy collaborating with teams to optimize operations and exceed expectations. I thrive in dynamic environments and am always eager to bring innovative ideas to enhance customer satisfaction and business performance.…With over 10 years of experience in luxury hospitality and sales, I have consistently delivered exceptional guest experiences and driven revenue growth through strategic marketing and client engagement. My background spans prestigious hotel brands and high-end service environments, where I have honed skills in business development, VIP guest relations, and digital marketing. I excel in creating memorable guest journeys, executing high-impact marketing campaigns, and leading cross-functional teams to achieve excellence in customer service and brand loyalty. I am passionate about delivering personalized and seamless guest services, and I enjoy collaborating with teams to optimize operations and exceed expectations. I thrive in dynamic environments and am always eager to bring innovative ideas to enhance customer satisfaction and business performance.

Negin Bakhshandehyar

Project Manager, Marketing Strategist, Digital Marketer

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With over 10 years of experience in luxury hospitality and sales, I have consistently delivered exceptional guest experiences and driven revenue growth through strategic marketing and client engagement. My background spans prestigious hotel brands and high-end service environments, where I have honed skills in business development, VIP guest relations, and digital marketing. I excel in creating memorable guest journeys, executing high-impact marketing campaigns, and leading cross-functional teams to achieve excellence in customer service and brand loyalty. I am passionate about delivering personalized and seamless guest services, and I enjoy collaborating with teams to optimize operations and exceed expectations. I thrive in dynamic environments and am always eager to bring innovative ideas to enhance customer satisfaction and business performance.…With over 10 years of experience in luxury hospitality and sales, I have consistently delivered exceptional guest experiences and driven revenue growth through strategic marketing and client engagement. My background spans prestigious hotel brands and high-end service environments, where I have honed skills in business development, VIP guest relations, and digital marketing. I excel in creating memorable guest journeys, executing high-impact marketing campaigns, and leading cross-functional teams to achieve excellence in customer service and brand loyalty. I am passionate about delivering personalized and seamless guest services, and I enjoy collaborating with teams to optimize operations and exceed expectations. I thrive in dynamic environments and am always eager to bring innovative ideas to enhance customer satisfaction and business performance.

Available to hire

With over 10 years of experience in luxury hospitality and sales, I have consistently delivered exceptional guest experiences and driven revenue growth through strategic marketing and client engagement. My background spans prestigious hotel brands and high-end service environments, where I have honed skills in business development, VIP guest relations, and digital marketing. I excel in creating memorable guest journeys, executing high-impact marketing campaigns, and leading cross-functional teams to achieve excellence in customer service and brand loyalty.

I am passionate about delivering personalized and seamless guest services, and I enjoy collaborating with teams to optimize operations and exceed expectations. I thrive in dynamic environments and am always eager to bring innovative ideas to enhance customer satisfaction and business performance.

Skills

Experience Level

Expert

Expert

Beginner

Beginner

Beginner

Beginner

Language

Persian

Fluent

English

Fluent

Turkish

Intermediate

Czech

Beginner

Work Experience

Concierge at Fairmont Golden Prague

February 1, 2025 - Present

Delivered exceptional concierge services to high-profile guests, ensuring luxury standards and personalized experiences. Handled guest requests with precision, including dining reservations, transportation arrangements, and special event coordination. Managed VIP services, offering exclusive amenities and tailored experiences to enhance guest satisfaction. Collaborated with front office and guest relations teams to maintain seamless operations and guest communications. Proactively anticipated guest needs, resolving any issues promptly to maintain brand reputation and guest loyalty. Provided expert local recommendations and insider knowledge to elevate the guest experience.

Freelance Business Development & Client Engagement at Jan Hotel

November 1, 2024 - Present

Designed and implemented business development strategies to expand client base. Conducted SOP training sessions to ensure operational consistency and excellence. Managed marketing initiatives, including green certification marketing projects. Executed Duve content management, AI call center operations, and chatbot integration. Provided website support, enhanced customer service, and created VIP packages.

Digital Performance Manager & Web Support at Nokian Tyers

September 30, 2024 - July 21, 2025

Designed and executed strategic marketing plans to increase brand visibility and revenue growth. Conducted detailed market research and competitive analysis to identify emerging trends and opportunities. Collaborated with cross-functional teams to optimize customer engagement and elevate the guest experience. Launched digital campaigns across multiple platforms, enhancing online presence and customer interaction. Managed social media channels and coordinated content development for promotional activities. Analyzed marketing metrics and prepared performance reports to guide decision-making.

Guest Relations Manager at Maximilian Hotel & Hotel Josef

January 31, 2024 - July 21, 2025

Led the guest relations team of two luxury boutique hotels with a combined capacity of 181 rooms, ensuring exceptional service and guest satisfaction. Managed guest concerns promptly, resolving issues efficiently to maintain a high satisfaction rating and positive guest reviews. Organized and executed high-profile special events, including VIP stays, corporate gatherings, and private celebrations, ensuring seamless operations. Trained and mentored new team members, standardizing service excellence and enhancing team performance. Monitored performance across all departments, proactively identifying opportunities for improvement in service delivery. Built strong guest relationships, providing personalized experiences and exceeding expectations to drive guest loyalty. Handled confidential guest information with the highest level of professionalism and discretion.

Senior Receptionist & Team Lead at Maximilian Hotel

September 30, 2021 - July 21, 2025

Managed daily front desk operations, ensuring a welcoming and professional environment for all guests and clients. Supervised and mentored a team of receptionists, optimizing workflow and enhancing service quality. Handled VIP guest check-ins and special requests, delivering personalized experiences and maintaining brand standards. Coordinated with housekeeping, maintenance, and concierge services to ensure smooth operations and guest satisfaction. Played a key role in training new staff members, focusing on service excellence and customer engagement. Supported the implementation of new reservation and front desk management systems to improve efficiency. Assisted in guest problem resolution with empathy and professionalism, reinforcing positive guest experiences.

Freelance Project Manager at Privet Tehran Theater

August 31, 2019 - July 21, 2025

Directed cross-functional project teams, ensuring the timely and successful completion of initiatives. Defined project goals, allocated resources, and provided strategic leadership to achieve objectives. Boosted team performance through effective communication and motivational leadership. Organized and managed cultural events, ensuring smooth operations and audience engagement. Coordinated with vendors, stakeholders, and team members to optimize project delivery and execution.

Sales & Marketing Specialist at Razi Insurance

March 1, 2017 - July 21, 2025

Built strong client relationships and expanded the customer base through targeted sales initiatives. Developed and implemented life insurance marketing strategies, leading to an increase in sales.

Marketing Consultant & Accountant Assistant at Samin Kar Novin

March 1, 2017 - July 21, 2025

Contributed to marketing strategies and financial operations for a company specializing in automotive oil and lubricants. Supported the development of promotional campaigns targeting B2B clients in the automotive sector. Conducted market research to identify growth opportunities within the oil and lubricants market. Assisted with financial analysis and reporting, ensuring alignment with business objectives. Coordinated with sales teams to enhance client engagement and improve market penetration.