I am an empathetic and creative professional with more than 10 years of experience in the casual gaming industry, where I led teams with a focus on well-being, communication, and development. I thrive in environments where people feel safe and seen, combining structure with human attention. After years in a leadership role, I am now following my passion for photography. Through images and text, I tell personal stories and aim to help others capture what is important, both visually and emotionally. I am curious, investigative, and always seeking meaningful projects. My strength lies in connecting people, improving processes, and storytelling in a way that is authentic, touching, and inspiring.

Esther Derksen

I am an empathetic and creative professional with more than 10 years of experience in the casual gaming industry, where I led teams with a focus on well-being, communication, and development. I thrive in environments where people feel safe and seen, combining structure with human attention. After years in a leadership role, I am now following my passion for photography. Through images and text, I tell personal stories and aim to help others capture what is important, both visually and emotionally. I am curious, investigative, and always seeking meaningful projects. My strength lies in connecting people, improving processes, and storytelling in a way that is authentic, touching, and inspiring.

Available to hire

I am an empathetic and creative professional with more than 10 years of experience in the casual gaming industry, where I led teams with a focus on well-being, communication, and development. I thrive in environments where people feel safe and seen, combining structure with human attention. After years in a leadership role, I am now following my passion for photography. Through images and text, I tell personal stories and aim to help others capture what is important, both visually and emotionally. I am curious, investigative, and always seeking meaningful projects. My strength lies in connecting people, improving processes, and storytelling in a way that is authentic, touching, and inspiring.

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Language

Dutch
Fluent
English
Advanced

Work Experience

Customer Experience Improvement Expert at Youda Games Playtika
April 30, 2025 - July 21, 2025
Responsible for improving the overall customer experience in the gaming environment.
Head Customer Support / Customer Support Manager at Youda Games Azerion/Playtika
August 1, 2024 - July 21, 2025
Led teams of 10–20 agents both onsite and remotely with a strong focus on trust, communication, and individual growth. Optimized workflows, implemented quality standards, and enhanced tools such as dashboards, AI functionalities, and automated responses to support both agents and the customer experience. Acted as a liaison between Customer Support, Development, and Community teams to ensure collaboration and fast problem solving.
Customer Support Agent / Portal Manager at Youda Games Azerion
January 1, 2019 - July 21, 2025

Education

Grafisch Vormgeven at Mediacollege Amsterdam
January 1, 2000 - December 31, 2003
Propedeuse Sociaal Pedagogisch Hulpverlening at Hogeschool van Amsterdam
January 1, 1998 - December 31, 1999

Qualifications

Add your qualifications or awards here.

Industry Experience

Gaming, Media & Entertainment, Software & Internet