Felix Mugendi

Corporate Affairs Intern at Kenyatta National Hospital

Handled media relations by building and managing relationships with journalists and media outlets to secure positive coverage. Promoted a positive public image through strategic communication aligning with brand values. Managed crisis communication and coordinated with management to control messaging. Drafted press releases, speeches, statements, and organized events to promote the organization. Oversaw social media presence, content creation, audience engagement, and sentiment monitoring. Ensured internal communication flow to keep employees informed. Monitored reputation and competitor activity, developed public relations campaigns, and engaged key stakeholders to expand the organization’s reach.

Shift Supervisor at Kentucky Fried Chicken - KFC

Directed and supported team members during shifts, assigning tasks and ensuring workflow efficiency and service quality. Delivered excellent customer service including handling complaints and responding to inquiries. Assisted in training new employees and upheld company standards. Monitored restaurant operations covering food preparation, cleanliness, health and safety compliance. Managed inventory, tracked stock levels, oversaw cash handling with register reconciliation, resolved operational issues, and ensured smooth shift reporting and communication.

Individual Travel Agent at Dream Port

Researched and planned customized travel packages considering client needs and budgets. Suggested destinations, accommodations, and activities tailored to preferences. Managed bookings for flights, hotels, car rentals, and assisted with visa applications and travel insurance. Provided destination insights, advised on weather and safety. Offered 24/7 emergency support for flight issues and cancellations. Optimized budgets through discounts, packages, loyalty programs, and educated clients on cost-saving strategies. Built strong client relationships using digital marketing and partnered with tour operators and airlines. Ensured compliance with visa and travel document regulations and provided clear booking terms.

Restaurant General Manger at Kuku Foods Kenya - KFC

Oversee daily restaurant operations including staff scheduling, inventory management, and ensuring adherence to company policies and standards for quality, safety, and cleanliness. Recruit, train, and mentor team members to provide excellent customer service and uphold the KFC brand. Manage budgets, track revenue and expenses, and analyze profit and loss statements. Drive local store marketing initiatives and strategize ways to increase sales. Maintain inventory and supply chain management to optimize costs. Ensure compliance with health, safety, and sanitation regulations. Identify areas for improvement and implement initiatives to boost operational efficiency and customer satisfaction.