I am a goal-oriented and highly skilled Technical Writer with a diverse background in education and communication. I specialize in producing quality written materials and managing projects, with extensive experience in cultivating positive connections and developing multi-channel communication strategies. My passion lies in crafting compelling and understandable content that resonates with audiences. Over the years, I have honed my skills by working with various organizations, coordinating closely with subject matter experts, and focusing on simplification and optimization of complex materials. I am committed to delivering excellence and continuously expanding my expertise in technical communication and education.

Molly Silvia Fernandes

I am a goal-oriented and highly skilled Technical Writer with a diverse background in education and communication. I specialize in producing quality written materials and managing projects, with extensive experience in cultivating positive connections and developing multi-channel communication strategies. My passion lies in crafting compelling and understandable content that resonates with audiences. Over the years, I have honed my skills by working with various organizations, coordinating closely with subject matter experts, and focusing on simplification and optimization of complex materials. I am committed to delivering excellence and continuously expanding my expertise in technical communication and education.

Available to hire

I am a goal-oriented and highly skilled Technical Writer with a diverse background in education and communication. I specialize in producing quality written materials and managing projects, with extensive experience in cultivating positive connections and developing multi-channel communication strategies. My passion lies in crafting compelling and understandable content that resonates with audiences.

Over the years, I have honed my skills by working with various organizations, coordinating closely with subject matter experts, and focusing on simplification and optimization of complex materials. I am committed to delivering excellence and continuously expanding my expertise in technical communication and education.

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Language

English
Fluent

Work Experience

Assistant Manager – Document Control at KNET (The Shared Electronic Banking Services Co.)
February 1, 2025 - Present
Prepare documentation review schedules; write, edit, and proofread technical and corporate materials; develop and implement multi-channel communication strategies; coordinate with SMEs to define voice, key messages, and target audience; manage documentation projects ensuring consistency and quality; focus on simplification and optimization.
Senior Technical Writer at KNET (The Shared Electronic Banking Services Co.)
January 31, 2025 - July 21, 2025
Prepared documentation review schedules; wrote, edited, and proofread technical and corporate materials; developed and implemented multi-channel communication strategies; coordinated with SMEs to define voice, key messages, and target audience; managed documentation projects ensuring consistency and quality; focused on simplification and optimization.
English Teacher at Fahaheel Al-Watanieh Indian Private School (DPS)
March 31, 2015 - July 21, 2025
Developed lesson plans and assessments; engaged students with effective communication strategies.
School Advisory Committee Head/Member at The Divine Infant Catholic School, Canada
June 30, 2012 - July 21, 2025
Led fundraising and wrote committee bylaws; strengthened school community engagement.
Technical Writer at KNET
March 31, 2009 - July 21, 2025
Produced user manuals, internal policies, and revised documentation; edited and published in-house magazine for external stakeholders.
Executive Secretary, I.T. Department at KNET
May 31, 2006 - July 21, 2025
Prepared reports and presentations for the Board of Directors; managed internal IT communications and documentation; supported Technical Support and Application Development managers.
Secretary at SAATCHI & SAATCHI ADVERTISING
February 28, 1998 - July 21, 2025
Helped launch the Kuwait office; handled logistics for artworks, advertisements, and local media payments.
Secretary/Asst. Library Administrator, I.T. Dept. at COMMERCIAL BANK OF KUWAIT
July 31, 1996 - July 21, 2025
Reorganized filing system and created management reports; provided software support and managed library resources.

Education

Master of Arts at Jaipur National University
January 1, 2024 - December 31, 2024
Bachelor of Science at Sikkim Manipal University
January 1, 2005 - December 31, 2005
Bachelor of Arts at University of Osmania
January 1, 1992 - December 31, 1992

Qualifications

TQUK Level 5 Certificate in Teaching English as a Foreign Language (RQF)
January 1, 2022 - December 31, 2022
Writing and Editing Specialization (4-course), University of Michigan (Coursera)
January 1, 2021 - December 31, 2021
Fundamentals of API Documentation, Tech Writer’s Tribe
January 1, 2020 - December 31, 2020
Basic DITA-XML Certification, Metapercept Technology Services
January 1, 2020 - December 31, 2020
Technical Writing Certification, The Writers Block
January 1, 2011 - December 31, 2011
Executive Training Course for Project Managers, University of the Pacific, Kuwait
January 1, 2007 - December 31, 2007
Teaching English as a Second Language Diploma, Stonebridge Associated Colleges & E-learn Canada
January 1, 2012 - December 31, 2012
Certificate in the Teaching of English, IGNOU
January 1, 2004 - December 31, 2004

Industry Experience

Financial Services, Education, Professional Services, Media & Entertainment, Other